Principal Engineer
Papa John's
Principal Engineer
Papa John's
Pizza delivery and carryout services
What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!
Job Summary
The Principal Engineeris responsible for leading a product team and contributing to software design, development, and overall product lifecycle for a product that our customers love. In addition to pairing with other engineers and architects, principal engineers field questions from other product teams and encourage cross-team collaboration. They also play an active role working with third party vendors and with open-source software community. They create foundational code elements that can be reused. They define software level objectives for products. You will be an extremely knowledgeable engineer on the product team and are expected to build and grow the skillsets of the more junior engineers. You are action oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm. You consistently achieve results, even under tough circumstances. There is also an expectation that the Principal Engineer will demonstrate expertise in modern software design and development.
Duties and Responsibilities
70% - Delivery and Execution:
Build rapid prototypes to explore viability of solutions fit to product strategy and upon alignment from stakeholders scale the solution and productionize it
Identifies, implements, and shares technical solutions that can be used across the organization
Identifies unsecured code areas and implements fixes as they are discovered
Identifies product enhancements (client-facing or technical) to create a better experience for the end users
Collaborates with Enterprise Architects and with Chief Architecture Owners and creates meaningful architecture diagrams and other documentation needed for security reviews or other interested parties
Contributes to enterprise-wide tools to drive destructive testing, automation, or engineering empowerment
Defines service level objectives for product to constantly measure their reliability in production and help prioritize backlog work
Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
Writes custom code or scripts to do “destructive testing” to ensure adequate resiliency in production
Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
Identifies product enhancements (customer-facing or technical) to create a better experience for the end users
Creates meaningful architecture diagrams and other documentation needed for security reviews or other interested parties
20% - Support and Enablement:
Field questions from other product teams or support teams
Monitors tools and participates in conversations to encourage collaboration across product teams
Provides application support for software running in production
Proactively monitors production and lower life cycle environments service level objectives for products
Works with vendors and open source community to help identify and implement feature enhancements in software products
Works with other product teams to create API specifications and contracts for shared data
Proactively reviews the performance and capacity of all aspects of production: code, infrastructure, data, and message processing
Triages high priority issues and outages as they arise
Conducts technical interviews of job applicants and contractors to evaluate their skills
10% - Learning:
Participates in and leads learning activities around modern software design and development
Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
Attends conferences and learns how to apply new technologies where appropriate
Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.
Pizza delivery and carryout services
Papa John's offers pizza delivery and carryout through a mix of company-owned and franchised stores. Customers place orders online or by phone for delivery or pickup, and the company earns revenue from pizzas, sides, and beverages, alongside royalties from franchisees. Its pizzas are built around high-quality ingredients, with detailed nutritional information provided to appeal to health-conscious customers. A rewards program and promotional codes drive repeat business and attract price-sensitive buyers. Compared to competitors, Papa John's emphasizes ingredient quality and transparency, and uses a franchising model to expand its footprint while maintaining direct customer relationships through online ordering and loyalty incentives. The company aims to make convenient, higher-quality pizza accessible to a broad customer base and grow its network and sales through both direct and franchised channels.
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