GTM Operations Associate

We're unlocking access to the NHS, because healthcare is not truly free until it's truly accessible 💙

The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works.

We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI.

We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly.

Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients.

We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀

⛩️ Our Principles

Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1:

1. 💙 Care deeply

2. 🏋️‍♀️ Work hard

3. 🤝 Be your word

4. 💬 Trust in radical truth and transparency

5.  🚀 Do your life's best work

6. 🥳 Find the fun

Read more about our principles and our "why" in the Healthtech-1 Handbook.

🎯 Goal expectations

As our GTM Operations Associate, you’ll own the tooling and data that let’s Healthtech-1 scale across the NHS.

You’ll work closely across the GTM teams, owning performance and revenue reporting, turning our CRM into a source of truth, and building internal tooling to help the team move faster.

This is an exciting and varied IC role for analytical operators who want exposure to the entire GTM org. One week you might be rolling up your sleeves with the growth team, to be one or two steps ahead in identifying what the team need to hit their targets, and building internal tooling with AI to support the team. The next week you might be deep in the data, bringing company-wide data sources together to aide growth strategy planning e.g. identifying high demand areas in our marketplace, where we need to increase supply.

Objective 1: Keep systems and data running at a high standard

You will own and maintain Attio (our CRM), including its infrastructure, workflows and data hygiene across accounts and products. You will also own all our GTM tooling (e.g. Aircall, Calendly, Granola) and keep them running and improving. You will build a lot of tooling yourself using AI (e.g. dashboard, maps). You will run practice enrichment and data scraping pipelines so our customer data stays current and usable.

Objective 2: Give the team and leadership clear visibility

You will build and maintain dashboards tracking company growth, cycle targets and product adoption. You will own reporting on practice numbers and growth trends. You will maintain tracking so leadership always has clear visibility on where deals are at.

Objective 3: Enable the growth team to sell more

The Growth team are your customer. You will build and maintain quality lead lists for AEs. You will support AEs with operational queries, targets and tooling. You will build automations and workflow improvements that save the team time. You will help new growth hires ramp faster.

⚠️ This role is not for everyone

This is a high-ownership, high-expectation role. You'll be working in a fast-moving healthtech environment where accuracy, speed, and proactivity all matter at the same time.

You probably won't enjoy this role if you:

• Prefer to be told what to do over figuring out what to do

• Treat ops as a support function rather than a growth lever

• Aren't comfortable getting your hands dirty with data

• Are content to maintain the status quo rather than improve it

• Have never built things with AI

You will enjoy this role if you like owning systems end-to-end, building and deploying things with AI, and making the people around you more effective!

👍 Required experience

• You have worked in an early-stage startup before (e.g. in GTM, operations or as founder's associate), where you've owned systems, data or process improvement

✅ Must-have traits

• Love data - you can build dashboards, spot trends, and make data useful for decision-making

• Detail oriented - you’re obsessed with the detail and CRM being the source of truth

• Proactive problem solver - you don't wait for someone to flag a problem; you find it and fix it end-to-end.

• Bias to action - you ship improvements quickly rather than over-planning

• Team player - low ego, approachable and feedback-oriented; you get a kick from seeing the impact your work has on unlocking the sales team

• Clear communicator - you keep stakeholders informed without being chased

• Great with AI - you know how to leverage AI well, whilst thoroughly checking accuracy

💙 Nice-to-have traits

• Comfortable with data scraping, enrichment tools and light automation (e.g. Zapier, Make, scripts)

• Experience building dashboards and reports (e.g. Metabase, Looker, Google Sheets)

• Familiarity with sales tooling (Calendly, Aircall, or equivalents)

• Experience writing operational playbooks or onboarding materials

😊 The hiring process (4 stages)

• 👋 Intro chat - with our Talent Partner, to learn more about each other

• 🤿 CV & work experience deep dive - with our hiring manager, to understand your career journey

• 💼 An in-office work trial - work with the growth team on a real problem [half day, fully paid]

• ⛩️ Principles interview - with a Founder, to understand that our values align

• 🎉 Offer!

💙 A bit about us

💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world.

🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception.

💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success!

🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it.

🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together.

🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23).

🚀 An opportunity for real upside

💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice.

🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year.

📚 Learning budget of £250 annually and time off to spend it - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth.

🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success!

🥡 Team takeaways every Monday night

🥗 Health and fitness budget of £60 per month - see more here

🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate.

💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air.

🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave.

✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France!

👎 No private medical insurance, because we believe in the NHS and we are here to improve it!

🐥 Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five-day return where possible.

👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment.

🐖 Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider.

🏡 Local living benefit - A one-off benefit to support living closer to the office: £5,000 if you live within a 30-minute walk, or £2,500 within a 30-minute bike. It is optional, available immediately on signing, and not linked to performance or progression.

🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations.

⛵️And of course, an adventure of a lifetime!

🌈 Inclusive & Diverse by Design

We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds.

Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members!

We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.