Société Générale de Surveillance

Testing, inspection, and certification services globally

Técnico de Monitoreo y Soporte de Telecomunicaciones

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timeChiloé Island, Los Lagos, ChileNo salary listedIn-person

About the Job

Requirements

Technical-level education in Telecommunications, Connectivity and Networks, Electronics, or Electricity with telecommunications knowledge, or an equivalent technical specialty.
Knowledge of Ethernet, TCP/IP, IP addressing, switches/LAN, and basic VLAN and PoE/PoE+ concepts.
Knowledge of IP/CCTV cameras and basic connectivity and power diagnostics for telecommunications equipment.
Ability to use computers and monitoring platforms.

Responsibilities

Operate the Chacao Project video-surveillance system in person by reviewing cameras and analytics/AI alerts, and provide first-line technical support for connectivity and associated network equipment.
Monitor IP cameras and review analytics/AI alerts related to risk conditions or behavior, personal protective equipment, restricted areas, or other cases defined by Transelec, visually validating detected events.
Record updates and events in the logbook and alert or escalate according to Transelec's defined protocol and contact matrix.
Check camera, link, and communications availability; perform basic diagnostics of connectivity, switch ports, PoE, and physical connections.
Check the basic status of UPS units and equipment power; perform restarts or recovery actions only when an authorized procedure exists.
Hand over shifts, recording incidents, outstanding failures, and actions taken.
Escalate any failure exceeding first-line support to the appropriate specialist. Do not change critical configurations without Transelec authorization.

Desired Qualifications

Knowledge of fiber optics, PTZ cameras, VMS, firewalls, UPS, and video/AI analytics.

Descripción del empleo

Operar presencialmente el sistema de videovigilancia del Proyecto Chacao, revisando cámaras y alertas de analítica/IA, y entregar soporte técnico de primera línea sobre la conectividad y el equipamiento de red asociado.

Funciones y responsabilidades principales

Monitorear cámaras IP y revisar alertas de analítica/IA asociadas a condiciones o conductas de riesgo, EPP, zonas restringidas u otros casos definidos por Transelec, validando visualmente los eventos detectados.
Registrar novedades y eventos en bitácora y alertar/escalar según el protocolo y matriz de contactos definidos por Transelec.
Verificar disponibilidad de cámaras, enlaces y comunicaciones; realizar diagnóstico básico de conectividad, puertos de switch, PoE y conexiones físicas.
Revisar el estado básico de UPS y alimentación de equipos; ejecutar reinicios o acciones de recuperación solo cuando exista un procedimiento autorizado.
Efectuar entrega de turno, dejando registro de incidentes, fallas pendientes y acciones realizadas.
Escalar al especialista correspondiente toda falla que exceda el soporte de primer nivel. No modificar configuraciones críticas sin autorización de Transelec.

Requisitos

Técnico de Nivel Medio o Superior en Telecomunicaciones, Conectividad y Redes, Electrónica, Electricidad con conocimientos en telecomunicaciones, o especialidad técnica equivalente.
Conocimientos de Ethernet, TCP/IP, direccionamiento IP, switches/LAN, conceptos básicos de VLAN y PoE/PoE+.
Conocimientos de cámaras IP/CCTV y diagnóstico básico de conectividad y alimentación de equipos de telecomunicaciones.
Manejo de computadores y plataformas de monitoreo. Se valorarán conocimientos en fibra óptica, cámaras PTZ, VMS, firewalls, UPS y analítica de video/IA.

Información adicional

About the Company

Société Générale de Surveillance

Testing, inspection, and certification services globally

SGS provides testing, inspection, and certification services to help clients meet regulations, ensure quality and safety, and gain market access. It runs laboratory testing, on-site inspections, and certification against standards, often with training and consulting, across a wide range of industries. The services rely on a global network of laboratories and offices that deliver localized solutions with global expertise. What sets SGS apart is its large global footprint and its emphasis on quality, integrity, risk mitigation, and sustainability, enabling it to serve a diverse set of customers from small businesses to multinationals. The company's goal is to help customers comply with regulations, improve product quality and safety, reduce risk, and boost productivity across markets.

Company size: 10,001+
Company stage: IPO
Headquarters: Geneva, Switzerland
Founded: 1878

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