V

Vinfen

Health and human services for disabilities

Program Director - Mental Health Services

Full-TimeDeadline 9/15/27
$62.2k/yr
Junior
Bachelor's
Hyde Park, Boston, MA, USA
In Person
Social & Community Services

About the job

Requirements
  • A bachelor's degree in human services or a related field is required, although experience may sometimes substitute for academic training.
  • At least one year of experience in progressively responsible human services functions is required.
  • Experience working with people with psychiatric disabilities and/or co-occurring disorders is required.
  • Must have access to an operational, insured vehicle and be willing to use it to transport people served.
  • Must be at least 21 years old and have held a valid U.S. driver's license for at least six months; must pass CORI, driving-record, employment-reference, and multi-state background checks.
  • Must become CPR- and First Aid-certified within two weeks of hire and MAP-certified within 150 days of hire.
  • Must possess and maintain adequate insurance and a safe driving record if using a personal vehicle; the driving record is subject to annual checks.
  • Must present a valid driver's license at employment and be able to pass a driver's screening background check.
  • Must have maintained a valid U.S. driver's license for at least one year.
  • Must be able to stand, walk, bend, kneel, stoop, crouch, crawl, and climb; lift at least 25 pounds using proper technique or a two-person lift; operate a computer and office equipment; sit, reach, climb stairs, maneuver through narrow spaces, and assist people served with activities of daily living.
  • Must be able to remain stationary for up to 50% of the time as needed, move around the facility, and speak, hear, and communicate with people served, staff, and external representatives.
  • Must have close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
  • Must demonstrate knowledge of program management practices, engagement strategies, operational management, and administrative systems and procedures.
  • Must be able to form supportive, trusting relationships with people served and families, make independent judgments and decisions, and work professionally and confidentially.
  • Must demonstrate sensitivity to the cultural, religious, ethnic, disability, and gender issues of people served, and knowledge of their human, legal, and civil rights.
  • Must understand prejudice, discrimination, oppression, and poverty as they affect people with psychiatric disorders.
  • Must understand different communication and learning styles, formal and informal housing assessment practices, and recovery-oriented, person-centered, strengths-based, trauma-informed, and culturally competent services.
  • Must adhere to standards and practices for Motivational Interviewing, Harm Reduction, Screening, Brief Intervention, Referral and Treatment, Housing First, Stages of Change, and Cognitive Behavioral interventions.
  • Must be able to follow and provide effective Treatment Plan interventions, train residential staff to implement non-clinical aspects of Treatment Plans, and collaborate with Team members to address residents' needs.
  • Must understand data-driven decision-making and encourage data analysis, as well as know personal computer applications and equipment and documentation standards and requirements.
  • A high school diploma or equivalent is also stated as required in the Typical Requirements section.
Responsibilities
  • Promote residents' engagement, housing permanency, community tenure, self-sufficiency, and successful completion of tenure at the residence.
  • Manage a GLE or SIE residential site's systems and procedures, including planning and implementing regulations and requirements, quality-improvement initiatives, and residential intakes and discharges.
  • Collaborate with the Team's Housing Coordinator to facilitate timely transitions to and from the group residential site.
  • Create a helping environment where residents' family, friends, and other important people are welcome, respected, and valued.
  • Promote teamwork between the Team and GLE/SIE staff so Treatment Plan interventions are provided in and outside the residence as needed.
  • At the LPHA Clinician's direction, ensure residents' non-clinical Treatment Plan support interventions are completed as outlined.
  • Implement residents' Safety Plans and Crisis Prevention and Response Plans developed by the Team.
  • Assist the LPHA Clinician in managing the quality and timeliness of residential staff's Treatment Plan documentation and adherence to Medicaid Rehab Option standards.
  • Monitor staff use of evidence-based practices and request additional training from Team staff as needed.
  • Support evidence-based and best practices for residents, including Motivational Interviewing, Harm Reduction, Housing First, Stages of Change, Wellness Recovery Action Plans, Seeking Safety, and Cognitive Behavioral interventions.
  • Manage the site's adherence to DMH licensing requirements and the residence's adherence to Medication Administration Program policies and procedures.
  • Manage residential resources, including food stamps, program fees, representative payee accounts, and client funds; monitor expenses and the residence's budget; and submit billing information.
  • Manage adverse events, including incident reporting, and ensure corrective actions are implemented.
  • Oversee the residence's Human Rights policies and procedures.
  • Ensure the residence is maintained, repaired, and safe, and maintain good-neighbor relationships with neighbors.
  • Maintain working alliances with other service providers for residents, including Care Coordination entities.
  • Hire, orient, supervise, and evaluate residence staff; provide direct performance feedback and conduct corrective action procedures as needed.
  • Manage relief and overtime resources to maintain operations.
  • Implement staff retention, recognition, and awards initiatives; provide career-development guidance and communicate promotion opportunities.
  • Ensure required residential Performance Measures are maintained.
  • Support staff training and use of trauma-informed, recovery-oriented, person-centered, culturally competent, and strengths-based approaches and skills-training techniques.
  • Document residents' needs and services thoroughly.
  • Promote residents' access to healthcare, employment, and education services.
  • Participate in the regional GLE/SIE Program Director Community of Practice Workgroup for professional development, mentoring, and learning.
  • Provide on-call coverage as assigned and perform other related duties as assigned.
Desired Qualifications
  • Certified Psychiatric Rehabilitation Practitioner credential preferred.
  • Management experience preferred.
  • Preference is given to bilingual/bicultural applicants and applicants with lived experience of psychiatric conditions.

About the company

Vinfen provides health and human services to adolescents and adults with disabilities or life challenges. It operates more than 200 locations in Massachusetts and Connecticut and offers a range of evidence-based programs, including recovery support, supported living, habilitation, education, employment services, clinical care, and peer support. How the product works: Vinfen delivers these services through coordinated programs and teams at community sites and partners, helping people gain skills, live more independently, and participate in daily life. How it differs from competitors: Its large, regional network covers a broad continuum of care—from clinical treatment to housing and employment—across both youths and adults, using evidence-based approaches and integrated supports. What the company aims to achieve: to improve quality of life, independence, and meaningful community participation for people with disabilities or life challenges.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

1977

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Simplify's Take

What believers are saying

  • Vinfen added Melissa Shannon as vice president of policy and strategy on August 11, 2026.
  • Gateway Arts raised more than $120,000 in July 2026, strengthening donor-backed programs.
  • The Lowell Restoration Center gives Vinfen a visible, state-backed crisis-care platform through 2028.

What critics are saying

  • Massachusetts staffing shortages hit direct care roles; Vinfen faced layoffs or unpaid leave in 2026.
  • DMH contract dependence creates budget risk; the Lowell extension added only about $250,000.
  • The Commonwealth’s 2026 Skyline Drive case shows Vinfen’s landlord and placement ecosystem faces legal scrutiny.

What makes Vinfen unique

  • Vinfen operates Massachusetts and Connecticut community behavioral health, disability, and brain-injury services.
  • Restoration Center of Greater Lowell opened March 31, 2026 as 24/7 crisis diversion.
  • Vinfen’s 2025 annual report shows $295.7 million revenue and $89.2 million net assets.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Health Savings Account/Flexible Spending Account
  • Pet Insurance
  • Paid Vacation
  • Paid Holidays
  • Paid Sick Leave
  • Tuition Reimbursement
  • Employee Referral Bonus