Security Operations Engineer

About us

Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

• Provide Level 2 operational support by troubleshooting and solving faults reported through the Oceane ticketing system.
• Perform service changes by assessing risk and implementing requests reported through change management tools.
• Resolve service problems by performing Root Cause Analysis (RCA) and designing action plans for unknown errors reported through the Problem Management Dashboard.
• Perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing them.
• Undertake the Technical Assistance Center (TAC) function and manage communication with vendors in case of problems, patches and maintenance.
• Keep Security Solutions Configuration Management up to date by adding or modifying CIs as implied by incident, change and release processes.
• Manage internal and external customer calls, providing regular updates as per support processes.
• Mentor new team members and security associates, offering guidance and technical advice.
• Execute actions managed by Senior Security Engineers related to Security Improvement Plans (SIPs), and update the SIP action plan accordingly.
• Perform technical and management escalations as defined by the escalation process, to ensure security tasks progress toward resolution and/or completion.

About you

• At least 2 years of professional experience.
• At least 2 years of technical experience in IT or network security support.
• Preferred certifications: CCNA, CCNP, Fortinet and Palo Alto.
• Very good understanding and hands-on experience with Palo Alto and Fortinet firewalls, and holding relevant certifications.
• Very good understanding of network security technologies, including Palo Alto firewalls, Blue Coat and caches/proxies, F5 LTM and WAF.
• Good understanding of Cisco routers and switches.
• Understanding and hands-on experience with EIP DDI, Blue Coat and Pulse Secure SSL.
• Experience with Endpoint, DLP and SIEM is a significant advantage.
• Experience with Defender for Endpoint and other Microsoft Azure security products.
• Knowledge of IT security technologies such as Trend Micro, Symantec or McAfee antivirus, WebWasher and URL filtering.
• Excellent understanding of IT and networking fundamentals.
• Strong business communication and facilitation skills over the phone.
• Good understanding of IT security solutions, including managed firewalls, managed proxies, managed antivirus, managed switches and managed IDS/IPS.
• Familiarity with ITIL incident and change management processes.
• Eager to learn, with high dedication and a strong sense of ownership.
• Very good troubleshooting skills.
• Soft skills and business training, such as time management, facilitation and interpersonal skills.

You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: Training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.