Full-Time

Unified Communications Specialist

Posted on 5/15/2025

Wintrust

Wintrust

1,001-5,000 employees

Community banking and financial services provider

Compensation Overview

$59k - $77k/yr

+ Annual Bonus

Junior, Mid

Norridge, IL, USA

This position is hybrid, indicating a mix of remote and in-office work.

Category
IT Support
IT & Security
Required Skills
ServiceNow
Customer Service
Requirements
  • Bachelors degree or equivalent experience
  • 1-3 years of related experience
  • MACD work experience
  • Customer service experience
  • Previous experience with Microsoft Teams
  • Previous ServiceNow experience is a plus
Responsibilities
  • Adhere to SLAs for ticket completion as they pertain to incident, request, and tasks
  • Open trouble tickets with vendors for break/fix
  • Assist with resolution of escalated incidents from Support Services and/or peers
  • Full documentation of how to perform any MACD work within the UC collaboration suite
  • Create and maintain 'how to' documents for end users to be posted and maintained on the SharePoint site or in shared spaces such as conference rooms
  • Participate in User Acceptance Testing (UAT) of UC applications
  • Provide excellent customer service
Desired Qualifications
  • Previous ServiceNow experience is a plus

Wintrust Financial Corporation operates as a financial holding company that offers a variety of banking and financial services. It provides traditional community banking and commercial banking services, as well as wealth management solutions, insurance premium financing, and mortgage origination. Wintrust serves personal and business banking needs through over 175 community bank locations primarily in the greater Chicagoland area, northwest Indiana, southern Wisconsin, and Florida. What sets Wintrust apart from its competitors is its strong focus on community-oriented services, ensuring that customers receive personalized attention and support tailored to their local needs. The company's goal is to foster financial growth and stability within the communities it serves.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Rosemont, Illinois

Founded

1995

Simplify Jobs

Simplify's Take

What believers are saying

  • Wintrust's role in P1 Dental Partners' credit facility suggests growth in healthcare financing.
  • Increased proptech investments offer new opportunities for Wintrust in real estate technology.
  • Tractor Zoom's funding highlights potential for Wintrust in agricultural technology financing.

What critics are saying

  • OneCause's $4M investment may challenge Wintrust's position in mobile fundraising.
  • Inhabitr's $27M funding could intensify competition in the proptech sector.
  • P1 Dental Partners' credit facility may increase Wintrust's financial risk exposure.

What makes Wintrust unique

  • Wintrust's involvement in diverse sectors like healthcare and agriculture sets it apart.
  • Participation in P1 Dental Partners' credit facility shows Wintrust's strategic healthcare focus.
  • Wintrust's collaboration with innovative firms like Tractor Zoom highlights its adaptability.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Employee Stock Purchase Plan

Transportation and Commuting Benefits

Pet Insurance

Company News

GlobeNewswire
May 9th, 2025
Wintrust Financial Corporation Announces Pricing of $425 Million Preferred Stock Offering

ROSEMONT, Ill., May 08, 2025 (GLOBE NEWSWIRE) -- Wintrust Financial Corporation (“Wintrust”) (Nasdaq: WTFC) today announced that it has priced an...

ELFA
Apr 8th, 2025
Key Equipment Finance refinancing for The Dutra Group

Together with our member companies, ELFA is advancing initiatives to support diversity, equity and inclusion in everything we do.

Inside Indiana Business
Jul 8th, 2024
OneCause Lands $4M Investment - Inside INdiana Business

Indianapolis-based mobile fundraising company OneCause has closed on a $4 million round of funding.  The company says it will use the investment to "aggressively accelerate" the development of its ...

Enterprise Times
Apr 30th, 2024
Furniture Fit out Proptech firm Inhabitr raises $27 million

Inhabitr has raised $27 million in a Series B funding round led by Hamilton Ventures. Hamilton Ventures specialises in investing in early-stage proptech

GlobeNewswire
Apr 15th, 2024
Wintrust Financial Corporation And Macatawa Bank Corporation Announce Plans To Merge

ROSEMONT, Ill. and HOLLAND, Mich., April 15, 2024 (GLOBE NEWSWIRE) -- Wintrust Financial Corporation (“Wintrust”) (Nasdaq: WTFC) and Macatawa Bank Corporation (“Macatawa”) (Nasdaq: MCBC) today jointly announced that they have entered into a definitive merger agreement for Wintrust to acquire Macatawa in an all-stock transaction. Macatawa is the parent company of Macatawa Bank, a Michigan state-chartered bank, which is headquartered in Holland, Michigan and operates a network of 26 full-service branches located throughout communities in Kent, Ottawa and northern Allegan counties, including Grand Rapids. Founded in 1997, Macatawa has an exemplary history of serving its communities. As of December 31, 2023, it had approximately $2.7 billion in assets, $2.4 billion in deposits and $1.3 billion in loans. Macatawa’s approach to customer service is similar to that at each of the fifteen Wintrust Community Banks and their more than 170 banking locations