Business Support Analyst

Job Description

ProSidian Seeks a Business Support Analyst.  The Business Support Analyst provides business support for the Firm's daily business activities.  Our solution-centric services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value.  We help forward-thinking clients solve problems and improve operations.

The Business Support Analyst requires professionalism and technical capabilities to serve as our team's responsible and resourceful Business Support Analyst.  Working remotely, The Business Support Analyst will organize and update files, create marketing materials, support business development, assist with operations and related activities, draft/formal policies and guidelines, perform research, create presentations and sales materials, etc.  

The ideal candidate should be tech-savvy, able to communicate through multiple channels, and super organized.  This candidate must be a utility player for our team, one who can multi-task and take on different needs of the Firm each day.

While every employer is different, and each will have unique qualifications for a Business Support Analyst position, all activities required for success include tactics to support and enhance the organization's success.  With our wide range of services, we provide tailored solutions that fit unique needs related to Enterprise Services/Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital.  

These activities require a depth of technical and strategic thoughts and actions, accuracy, attention to detail, and consistency in deliverables.  This blended position requires MS Word, Excel, PowerPoint, Outlook/email, and MS Access skills that entail marketing and administrative acumen.

As a Business Support Analyst, your tasks will vary based on client and Firm needs and your skills, including performing general executive assistant duties; formatting and editing documents; arranging meetings and appointments; performing research and setting up opportunity pipelines; updating social media; authoring articles and content and identifying/sourcing candidates for our projects.

NOTE:  Internet research, generating simple reports in Excel, occasional PowerPoint presentations, and other administrative tasks are all key elements of our work.  Experience in MS Office, MS Word, Outlook, Adobe, Google Apps, and Outlook is essential.

•    Flexibility: We have a distribution team.  Each intern will have different needs according to their work and school schedule.  We offer you the ability to work remotely.
•    Diversity: Diversity is essential to us.  It would help if you had a team worldwide to solve global issues.
•    Technical Ability:  Technical ability to assist with Adobe Documents, PowerPoint, Excel, MS Word, and Outlook/email-related tasks proficiently, efficiently, and accurately
•    Word Processing Skills: Word Processing is a basic task that has to be done well and includes (but not limited to) data entry and typing, so one must note that it is not only about writing and typing 80-100 words per minute but also ensuring that the work is 100% accurate.
•    Oral Communication and Writing: In virtual modes of communication, tasks that require sending reports, managing emails, or making presentations require oral and written communication skills and communicating effectively both verbally and through writing.  
•    Computer Skills: All tasks are done using a computer, so one must have proficient computer skills.  Programs like Microsoft Word and Excel are the basics, including advanced internet skills to support his business website or database system.
•    Self-Motivation and Discipline:  Business Support Analyst motivation and discipline are essential - getting out of bed on time and getting ready for work should be a discipline.  Managing non-work-related matters that distract them while working on their tasks and reminding them about deadlines is critical to success.
•    Quick Thinking and Effective Decision Making: The capability to think and make the right decisions promptly is vital, especially when the client leaves a specific Business Support Analyst task and is not around to answer questions or clarifications.
•    Love for Continuous Learning: Stay at the top of the game; learn daily.  Treat every day differently and watch out for learning curves.  Because the nature of the job allows more freedom, one must be motivated and disciplined enough to succeed.

You will be relied upon to keep things organized in the business and be proactive.  The Business Support Analyst must be quick on their feet and an excellent problem solver.  They must know how to take the initiative to get things done to meet deadlines.  For Business Support Analyst Duties/Support/Service Requirements, we expect the MOST from Our Engagement Teams And Collaborating Partners:

M - MANAGEMENT SUPPORT

• Digitally Filing And Retrieving Corporate Records, Documents, And Reports.
• Document Management - Upload,
• Follow Up With Clients And Vendors On Various Issues/Projects
• Handle A Variety Of Administrative Support Tasks
• Handle Confidential Employer And Client Information
• Helping Prepare For Meetings.
• Interact with clients to ensure customer satisfaction
• Maintain an organized workflow and track each stage of assigned projects through to completion
• Manage company marketing activities under the direction of Managing Principal and Practice Leadership Team, including website, branding, and promotional materials
• Organize Correspondence And Answer Emails
• Other Ad Hoc Task Relevant To The Role
• Support practice leaders in coordinating marketing initiatives, including a regular cadence of business development campaigns.
• Take Notes Or Transcribe Meetings
• Work under tight deadlines and adeptly manage multiple tasks and shifting priorities.

O - OPERATIONS SUPPORT AND BUSINESS DEVELOPMENT SUPPORT

• Administrative Tasks, Data Entry, And Schedule Appointments On An Ongoing Basis
• Assist in preparing and distributing materials for prospect interactions by researching and collecting background information on institutions and potential opportunities.
• Assist With Tasks Related To Proposal Development While Providing General Administrative Support.
• Collect proposal information from stakeholders and assimilate the data into an established process for managing, executing, and fulfilling proposal requests.
• Customer Information Management
• Ensure and enhance ProSidian Consulting policies and procedures.
• Manage A Contact List
• Manage Filing Systems, Update Records, And Organize Documentation
• Perform Market Research and other Office Administrator Tasks
• Performing Office Duties That Include Managing A Records Database.
• Pipeline Sheet Updates, Research, Analysis, And Outreach For Opportunities Aligned With ProSidian Solution Offerings
• Procurement Forecast Research, Analysis, Identification, Selection, And Outreach For Opportunities Aligned With ProSidian Solution Offerings
• Proposal/Sources Sought/ And Request For Information Template Staging And Proposal Support Aligned With ProSidian Solution Offerings
• Prospecting (Procurement Forecast And Other) And Prospecting Follow Up
• Provide any other assistance necessary to support Sales Executive operations/pipeline management.
• Reach Out To Potential And Current Partners To Schedule Collaborative Sessions Related To Ongoing Business Pursuits
• Research, Identification, And Organizing Networking And Introductory Meetings With Current And Prospective Partners Aligned With ProSidian Solution Offerings
• Researching And Conducting Data To Prepare Internal- And External-Facing Documents And Deliverables
• Schedule introductory meetings with client prospects and attend Practice leaders on client meetings.
• Staging And Updates Of Proposal Pricing Spreadsheets And Proposal Support Aligned With ProSidian Solution Offerings

S - SOCIAL MEDIA AND PRESENTATIONS SUPPORT

• Assist In Research And Writing Topics, Clients, And Opportunities Related To ProSidian Consulting Services For CONUS/OCONUS public/private companies, defense and civilian government agencies, and non-profit organizations.
• Create Presentations, As Assigned
• Create, Complete, Update, And Publish ProSidian PowerPoint Presentations
• Create, Complete, Update, And Publish ProSidian Social Media, LinkedIn And Twitter/Hootsuite Posts, and Website Content
• Generate And Send Template Emails, Letters, And Text Messages
• LinkedIn Posts & Messaging
• Manage Social Media Accounts And Replies
• Pdf Conversion, Splitting And Merging
• Prepare And Create PowerPoint Presentations And Materials As Needed; Research Materials And Sources For Presentations
• Proof/Edit Documents
• Social Media Management (Facebook | LinkedIn | Twitter | Instagram | Other - Hootsuite
• Support The Production Of Marketing Materials And Thought Leadership Related To ProSidian Solution Sets - www.prosidian.com

T - TECHNICAL SUPPORT AND EXCELLENT CLIENT DELIVERABLES

• Coordinate technical support activities and liaise with ProSidian engagement team members and technical teams to resolve issues efficiently.
• Ensuring all documentation is accurate, up-to-date, and accessible to team members and clients.
• Facilitate Training and Support Sessions necessary to Train clients and team members.
• Prepare And Organize Databases, Dropbox Files And Reports
• Prepare Customer Spreadsheets And Keep Online Records
• Present Excellent Customer-Service Skills To Customers And Clients
• Support efforts to monitor and track technical support requests, ensuring timely resolution and client satisfaction.
• Support the Conduct of Quality Assurance Reviews to ensure client deliverables meet client requirements and standards.
• Support developing and maintaining detailed project documentation to create and update project plans, timelines, and deliverables.  
• Using Various Software, Including Word Processing, Spreadsheets, Databases, And Presentation Software

Qualifications

The Business Support Analyst - Shall have consecutive employment in a position with comparable responsibilities within the past five (5) years.  Must be able to use a computer to communicate via email and proficient in Microsoft Office Products (Word/Excel/PowerPoint) and related tools and technology required for the position.  Work products shall be thorough, accurate, appropriately documented, and comply with established criteria.  Work products shall be thorough, accurate, appropriately documented, and comply with established criteria.

•    Bachelor's degree in business administration, Management, or a related field.
•    2-4 years of experience in a similar role, preferably in a consulting environment.
•    Strong analytical and problem-solving skills.
•    Excellent written and verbal communication skills.
•    Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
•    Ability to work independently and as part of a team.
•    Strong organizational and time-management skills.
•    Able to organize and manage large amounts of files, tasks, schedules, and information
•    Able to work nights, weekends, extended hours, and holidays as needed
•    Computer with internet access and a Quiet work area away from distractions
•    Excellent phone, email, and instant messaging communication skills
•    Effective and efficient time management skills, organizational skills
•    Data Analysis and Reporting: Collect, analyze, and interpret data to identify trends and patterns.  Prepare detailed reports and presentations for internal and client use.  Assist in the development of dashboards and metrics to track project performance.
•    Experience with Google Docs, cloud services, and other technology tools
•    Highly organized and able to multi-task and work well with fast-paced directions and instructions
•    Knowledge of online calendars and scheduling (e.g., Google Calendar)
•    Must be able to work independently and get the job done with the ability to read, understand, and follow oral and written instructions.
•    Proven experience as a Business Support Analyst or relevant role
•    Self-directed and able to work without supervision and strong customer service and presentation skills
•    Two years previous experience handling assistant or administrative responsibilities, or experience in customer service or related field preferred

YOU'RE PERFECT FOR PROSIDIAN CONSULTING IF:

•    You are a strong writer and can repurpose content from existing content.
•    You have impeccable attention to detail.
•    You have experience in the Consulting Services industry.
•    You are tech-savvy and have experience with social media and web conferencing tools.
•    You have a project management skillset.
•    You are excellent with quality control and managing content on LinkedIn.
•    You are a self-starter and eager to take the initiative.
•    You have personally invested in self-development.
•    You have high emotional maturity and do not get hung up on day-to-day minutia.
•    You have thick skin that can handle direct communication.
•    You are efficient and concise.
•    You are dependable and understand the value of time and meeting deadlines.
•    You take ownership and pride in your work.
•    You have impeccable follow-through and always close loops.
•    You have a positive, high-energy attitude and a "get it done" mindset.
•    You are proactive - still thinking two steps ahead.
•    You are resourceful and bring solutions to the table.
•    You are politically neutral and do not dive into controversial topics.

ProSidian Business Support Analyst performs the typical duties of completing tasks from a remote location.  As a ProSidian Business Support Analyst, you maintain regular communication because ProSidian Business Support Analysts are away from the office with their employers.  As a Business Support Analyst, you must be able to multi-task projects; your employer may need you to coordinate several projects and events simultaneously.

Additional Information

CORE COMPETENCIES

* Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
* Leadership – ability to guide and lead colleagues on projects and initiatives
* Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
* Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
* Motivation – persistent in pursuit of quality and optimal client and company solutions
* Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
* Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
* Organization – ability to manage projects and activity, and prioritize tasks

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OTHER REQUIREMENTS

* Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office.  The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.

* Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office.  The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.

* Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors

* Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together

* Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference

* Willingness - to constantly learn, share, and grow and to view the world as their classroom

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BENEFITS AND HIGHLIGHTS

At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Our team members receive a comprehensive benefits package that includes Competitive Compensation, Group Health Insurance Health Benefits, 401(k) Retirement Savings Plan Contributions, Vacation and Paid Time off (PTO) Benefits, Pre-Tax Payment Programs, Purchasing Discounts & Savings Plans, a ProSidian Employee & Contractor Referral Bonus Program, Performance Incentives, etc.  Our comprehensive benefits package includes a medical, dental and vision plan.  Our growing list of benefits currently include the following:

* Competitive Compensation:  Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives

* Group Health Insurance Health Benefits:  Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution.

* 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement.  Eligible employees can make before-tax contributions to the 401(k) Retirement Savings Plan to help you save for retirement.  Contributions are deducted from pay on a pretax basis the employee can contribute up to $18k.  A wide range of investment options are available with a personal financial planner available to assist you. Immediate 100% vesting of both your contribution and the ProSidian matching contribution. The Plan is a Safe Harbor 401(k) Retirement Savings Plan.  ProSidian Consulting participates in a Basic Match: 4% of pay for participants who defer at least 5% of their pay.  The Basic Match is structured as follows:  100% of the first 3% of pay that is contributed; and 50% of the next 2% of pay that is contributed.

* Vacation And Paid Time Off (PTO) Benefits:  The flexibility of Paid Time Off (PTO) lets you set your own priorities. Eligible employees use PTO for vacation, a parent-teacher conference, a doctor’s appointment, or any number of events in your life.  Currently these benefits include Vacation/Sick days – 2 weeks | Holidays - 10 Federal Government.

* Pre-Tax Payment Programs:  Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP).  These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.

* Purchasing Discounts & Savings Plans:  We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program - Helping You Do More With Less:  https://ProSidian.CorporatePerks.com.  This provides special discounts for eligible employees on products and services you buy on a daily basis.

* Security Clearance: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes; oftentimes there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace.  A Security Clearance is a valued asset in your professional portfolio and adds to your credentials based on past, present, and future work.

* Leverageable Experience and Thought Leadership:  By collaborating with firm leadership, other members of the team, as well as Fellows and collaborating partners in what is a flat organization, you'll make valuable professional connections, interact with clients daily, gain leverageable Experience, and contribute to Thought Leadership while you build a basket of marketable experiences.

* ProSidian Employee & Contractor Referral Bonus Program:  ProSidian Consulting will pay up to $5k for all referrals (payments made after new hire has been employed for 90 days) for candidates submitted through our Employee Referral Program.

* Performance Incentives:  Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes there are performance incentives associated with each new client that each employee works to pursue and support.

* Flexible Spending Account:  Pending

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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina.  All applicants are encouraged to apply regardless of Veteran Status.

Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things with the right way.  The pride comes out of the challenge; the reward is excellence in the work.  FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM.  ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email.  Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.

Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital