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Prosidian Consulting

Management and operations consulting firm

Business Support Analyst

Administrative SupportConfirmed live in the last 24 hours
Full-timeCharlotte, NC, USANo salary listed

About the Job

Requirements

  • The candidate must have consecutive employment in a position with comparable responsibilities within the past five years.
  • The candidate must be able to use a computer to communicate via email and be proficient in Microsoft Office products, including Word, Excel, and PowerPoint, and related tools and technology required for the position.
  • A bachelor's degree in business administration, Management, or a related field is required.
  • Two to four years of experience in a similar role is required; consulting-environment experience is preferred.
  • The candidate must be proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • The candidate must be able to organize and manage large amounts of files, tasks, schedules, and information.
  • The candidate must be able to work nights, weekends, extended hours, and holidays as needed.
  • The candidate must have a computer with internet access and a quiet work area away from distractions.
  • The candidate must have strong phone, email, and instant-messaging communication skills.
  • The candidate must be able to collect, analyze, and interpret data to identify trends and patterns, prepare detailed reports and presentations for internal and client use, and assist in developing dashboards and metrics to track project performance.
  • The candidate must have experience with Google Docs, cloud services, and other technology tools.
  • The candidate must know online calendars and scheduling tools such as Google Calendar.
  • The candidate must be able to work independently, read, understand, and follow oral and written instructions, and work without supervision.
  • The candidate must have proven experience as a Business Support Analyst or in a relevant role.
  • The candidate must have strong customer-service and presentation skills.
  • The candidate should have experience with Microsoft Access, Adobe Acrobat, data analytics tools, and Visio, and be able to learn other tools as needed.
  • The candidate must be proficient with Adobe documents, PowerPoint, Excel, Microsoft Word, and Outlook/email-related tasks.
  • The candidate must have word-processing skills, including accurate data entry and typing at 80–100 words per minute.
  • The candidate must have computer skills and advanced internet skills to support a business website or database system.
  • The candidate must be able to make timely decisions when a client is unavailable to answer questions or provide clarification.
  • The candidate must have experience with social media and web-conferencing tools, project-management skills, and quality control and LinkedIn content-management experience.
  • Two years of prior experience handling assistant or administrative responsibilities, or experience in customer service or a related field, is preferred.

Responsibilities

  • Organize and update files; create marketing materials; support business development and operations; draft formal policies and guidelines; conduct research; create presentations and sales materials; and perform related activities.
  • Perform general executive-assistant duties, format and edit documents, arrange meetings and appointments, research and set up opportunity pipelines, update social media, author articles and content, and identify and source candidates for projects.
  • Conduct internet research, generate simple reports in Excel, prepare occasional PowerPoint presentations, and perform administrative tasks.
  • Digitally file and retrieve corporate records, documents, and reports, and upload documents for document management.
  • Follow up with clients and vendors on issues and projects, handle administrative support tasks and confidential employer and client information, and help prepare for meetings.
  • Interact with clients to support customer satisfaction, maintain an organized workflow, and track assigned projects through completion.
  • Manage company marketing activities under the direction of the Managing Principal and Practice Leadership Team, including the website, branding, and promotional materials.
  • Organize correspondence and respond to emails, take notes or transcribe meetings, and handle other role-related ad hoc tasks.
  • Coordinate marketing initiatives for practice leaders, including regular business-development campaigns.
  • Work under tight deadlines and manage multiple tasks and shifting priorities.
  • Perform administrative tasks, data entry, and ongoing appointment scheduling.
  • Research institutions and potential opportunities and collect background information to prepare and distribute materials for prospect interactions.
  • Assist with proposal development and general administrative support; collect proposal information from stakeholders and enter it into established processes for proposal requests.
  • Manage customer information, contact lists, filing systems, records, and documentation; update records and organize documentation.
  • Support and enhance company policies and procedures; conduct market research and other office-administration tasks; and manage a records database.
  • Update pipeline sheets and conduct research, analysis, and outreach for opportunities aligned with company offerings.
  • Research and analyze procurement forecasts, identify and select relevant opportunities, and conduct outreach.
  • Stage proposal, sources-sought, and request-for-information templates and provide proposal support.
  • Conduct prospecting and follow up on procurement forecasts and other opportunities; support sales-executive operations and pipeline management.
  • Contact current and potential partners to schedule collaborative sessions and research, identify, and organize networking and introductory meetings aligned with company offerings.
  • Research and compile data to prepare internal- and external-facing documents and deliverables.
  • Schedule introductory meetings with client prospects and accompany practice leaders to client meetings.
  • Stage and update proposal-pricing spreadsheets and provide proposal support.
  • Research and write about topics, clients, and opportunities related to company services for domestic and international public and private companies, government agencies, and nonprofit organizations.
  • Create, update, and publish PowerPoint presentations, social-media posts, LinkedIn and Twitter/Hootsuite posts, and website content.
  • Generate and send template emails, letters, and text messages; manage social-media accounts and replies; and prepare LinkedIn posts and messages.
  • Convert, split, and merge PDF files; proofread and edit documents; and research materials and sources for presentations.
  • Support production of marketing materials and thought leadership related to company solution sets.
  • Coordinate technical-support activities and liaise with engagement-team members and technical teams to resolve issues efficiently.
  • Ensure documentation is accurate, current, and accessible to team members and clients.
  • Facilitate training and support sessions for clients and team members.
  • Prepare and organize databases, Dropbox files, reports, customer spreadsheets, and online records.
  • Support monitoring and tracking technical-support requests to ensure timely resolution and client satisfaction.
  • Support quality-assurance reviews to ensure client deliverables meet client requirements and standards.
  • Support development and maintenance of project documentation, including project plans, timelines, and deliverables.
  • Use word-processing, spreadsheet, database, and presentation software.
  • Work remotely while maintaining regular communication and coordinating several projects and events simultaneously.

Desired Qualifications

  • Experience in a consulting environment is preferred.
  • Two years of previous experience handling assistant or administrative responsibilities, or experience in customer service or a related field, is preferred.

About the Company

Prosidian Consulting

Management and operations consulting firm

ProSidian Consulting is a management and operations consulting firm that helps private companies, Fortune 1000 enterprises, and government agencies solve problems and improve operations through tailored, industry-aligned services. It offers six enterprise practice areas: Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Human Capital, delivered by multidisciplinary teams across CONUS/OCONUS. The firm follows a structured approach to strategic solutions focused on growth, margin, and efficiency, aligning assets, processes, policies, and people to deliver value. With former Big 4 leadership and a nationwide/overseas footprint, its goal is to translate strategy into execution that boosts clients' return on invested capital and value delivered to customers.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Charlotte, NC
Founded
2008

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