Courser

IT service provider aggregation and growth platform

IT Support Services 1 - Help Desk

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeSan Diego, CA, USA$30 - $35 /hrIn-person

About the Job

Requirements

At least 2 years of experience with Microsoft networks, firewall configuration, network configuration, workstation setup and installation, print management, cloud technology integration, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, PowerShell, and technical process and procedure documentation.
Strong verbal and written communication skills for effectively communicating with internal and external customers.
Computer proficiency with Microsoft Office, including Word, Excel, and Outlook.
Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing customer service.
Ability to work independently and complete assignments within instructions, routines, and standard accepted practices.
High school diploma or GED.
Associate degree preferred.

Responsibilities

Provide frontline IT support by responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon service-level agreements.
Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.
Install, configure, and update operating systems, software, and hardware for new and existing users.
Manage user accounts, including setting up new accounts, handling password resets, and managing permissions.
Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues.
Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.
Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.
Collaborate with other IT team members and escalate complex issues to senior engineers as needed.
Support IT projects such as system upgrades, software deployments, and network expansions.
Ensure security measures are followed to protect the integrity of data and systems.

Desired Qualifications

Experience with ConnectWise.
Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA).
Experience with cloud platforms such as AWS, Azure, or Google Workspace.
Knowledge of ITIL practices and IT service management.

IT Support Engineer

We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services associate will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently.

Key Responsibilities:

Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.
Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.
Install, configure, and update operating systems, software, and hardware for new and existing users.
Manage user accounts, including setting up new accounts, handling password resets, and managing permissions.
Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues.
Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.
Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.
Collaborate with other IT team members and escalate complex issues to senior engineers as needed.
Support IT projects such as system upgrades, software deployments, and network expansions.
Ensure security measures are followed to protect the integrity of data and systems.

Key Qualifications:

+2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology. network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation.

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

Excellent computer proficiency (MS Office - Word Excel and Outlook)

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices

High School diploma or GED required

Associate degree preferred

Preferred Experience:

Experience with ConnectWise
Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA).
Experience with cloud platforms like AWS, Azure, or Google Workspace.
Knowledge of ITIL practices and IT service management.

What we do for you
At COURSER we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.

Benefit Highlights

Competitive benefits package, including medical, dental, vision, and life insurance

401k match
Flexible PTO
10 Holidays including your Birthday and a Floating Holiday!
Gym reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid Maternity and Paternity leave
Paid certifications
Learning and development programs

Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.

About the Company

Courser

IT service provider aggregation and growth platform

Courser is a collective that grows IT service providers by acquiring or taking significant stakes in MSPs and related tech firms and then expanding them through shared resources and a dedicated growth platform. It partners with or buys Managed Service Providers to form a “family of companies” and offers access to a Third Party Advertising platform to unlock new business opportunities. It also provides funding and hands-on operational support to business owners, helping them scale and improve opportunities for employees and customers. What sets Courser apart is its portfolio-based approach built on a proven value-creation process, demonstrated through its founding company Palmetto Technology Group, and its ability to combine strategic acquisitions, platform-enabled growth, and advertising partnerships under one umbrella. The goal is to help IT service providers, especially MSPs, join a larger organization to accelerate growth, increase profitability, and better serve clients.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Greenville, SC
Founded: 2007

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