Internship

AI/ML Intern

Confirmed live in the last 24 hours

Intradiem

Intradiem

201-500 employees

Intelligent automation solutions for call centers

Enterprise Software
AI & Machine Learning

No H1B Sponsorship

Remote in USA

Category
Applied Machine Learning
AI & Machine Learning
Required Skills
Kubernetes
Python
R
Java
Docker
C/C++
Requirements
  • Requires an educational background in AI/ML or the desire to study this field in depth.
  • Currently pursuing a Bachelor’s degree in Computer Science, Engineering, Mathematics, Statistics, or related field.
  • Have a solid grasp of coding technologies such as Java, C++, Python, R etc.
  • Interest in AI/ML technologies such as Genetic Algorithms, Quantitative Methods, Linear Programming, Non-Linear Programming, Time Series Decomposition/Analysis, Ontology Modeling, Graph Theory.
  • Interest in cloud related technologies such as Kubernetes, Docker.
  • Ability / desire to research and understand the latest tools and technologies in the AI/ML space.
  • Experience with Java, Spring Framework (including Spring Boot), and Java-oriented middleware technologies is desirable.
Responsibilities
  • Work with other team members to develop mission-critical code, algorithms, and supporting documents for the AI/ML initiative.
  • Review algorithms for accuracy, performance, and appropriateness.
  • Work with subject matter experts to learn the tools and techniques to develop and deliver quality AI software.
  • Where necessary, troubleshoot and correct field issues in concert with other functional teams identifying root cause and corrective action.
  • Conduct all business in accordance with Intradiem’s development and security policies and procedures.
  • All other duties as assigned.

Intradiem provides intelligent automation solutions for call centers and customer service teams, focusing on automating routine tasks to enhance productivity and employee engagement. Their Software-as-a-Service (SaaS) platform allows clients to access the software online, with a quick implementation time of about 12 weeks. Intradiem stands out by seamlessly integrating with existing call center software and using artificial intelligence for real-time decision-making. The company's goal is to help clients reduce costs and improve efficiency in their customer service operations.

Company Stage

Series B

Total Funding

$81.5M

Headquarters

Alpharetta, Georgia

Founded

1995

Growth & Insights
Headcount

6 month growth

5%

1 year growth

10%

2 year growth

12%
Simplify Jobs

Simplify's Take

What believers are saying

  • Strategic partnerships with industry leaders like Genesys and CommunityWFM enhance Intradiem's market reach and technological capabilities.
  • The recent U.S. patent for their Burnout and Attrition Indicator highlights their innovative edge and commitment to improving agent well-being.
  • Recognition from Frost & Sullivan and other industry accolades bolster Intradiem's reputation as a leader in intelligent automation solutions.

What critics are saying

  • The high turnover rate in call centers could challenge the long-term effectiveness of Intradiem's solutions.
  • Rapid technological advancements in AI and automation could lead to increased competition, requiring continuous innovation to maintain market leadership.

What makes Intradiem unique

  • Intradiem's AI-powered automation seamlessly integrates with existing call center software, providing real-time decision-making capabilities that many competitors lack.
  • Their patented Machine Learning Burnout and Attrition Indicator sets them apart by addressing the critical issue of agent attrition with high accuracy.
  • The SaaS model ensures quick implementation and scalability, allowing clients to see results within 12 weeks, which is faster than many industry standards.

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