Unifi

Full-spectrum aviation services for carriers

Airport Passenger Service Agent

Customer SupportConfirmed live in the last 24 hours

Full-timeUnited StatesNo salary listedIn-person

About the Job

Requirements

Must be fluent in Spanish.
Must demonstrate customer service abilities.
Must be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
Must be able to lift, carry, push, pull, and move items weighing 70 pounds or more regularly, and repetitively lift 40 to 50 pounds on raised surfaces.
Must be able to work in extreme hot and cold conditions and in small spaces.
Must have a flexible schedule that allows work nights, weekends, and holidays.

Responsibilities

Assist passengers through the arrival and check-in process, including unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance.
Handle ticketing and check-in using a computerized system, including boarding, baggage service, reservations, and resolving related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Assist ramp agents in making wheelchairs, strollers, and gate-checked bags available for loading upon departure and delivery to passengers upon arrival.

N.B.: INTERVIEWS BY APPOINTMENTS ONLY. NO WALK-INS ACCEPTED.

AS PER MANAGER'S REQUEST, AN UPLOADED RESUME IS REQUIRED WITH YOUR APPLICATION.

Passenger Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

Assist passengers with a smile and friendly face through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
Handle all aspects of ticketing and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.

Qualifications

MUST BE FLUENT IN SPANISH.
Ability to showcase exceptional customer service abilities to all cliental.
Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
Able to work in extreme conditions, such as hot and cold weather, as well as small spaces.
Flexible schedule allowing work during nights, weekends, and holidays.

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

About the Company

Unifi

Full-spectrum aviation services for carriers

Unifi provides a broad set of aviation services for airports and airlines, covering everything from arrival to departure, including ramp and passenger handling, cabin and cargo services, operations and load control, aircraft and ground support equipment maintenance, crew transportation, security, wheelchair and skycap services, and flight-control consulting. It works by delivering these services on-site at airports as a single, coordinated package, with teams and equipment tailored to each airport’s needs to support flights from planning to departure. It differentiates itself by offering an end-to-end suite of capabilities in one provider, enabling centralized management of diverse services for a smoother operation. Its goal is to help customers succeed in the competitive air travel industry by providing consistently high-quality services that give them an operational edge.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Atlanta, GA
Founded: 1997

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