Front Desk Agent
About the job
- A high school diploma or GED is required.
- At least 1 year of prior guest service experience is required, preferably in a hospitality setting.
- Excellent verbal communication skills are needed.
- Attention to detail and a customer-focused approach are required.
- Ability to perform job duties in a fast-paced environment is required.
- Ability to lift, push, and pull up to 75 pounds on an occasional basis is required.
- Flexibility to work AM/PM shifts, weekends, and holidays is required.
- Anticipate and respond to guests in a friendly and positive manner, providing the highest level of service.
- Process check-ins and check-outs, verify billing, create reservations, and process special requests.
- Maintain knowledge of the hotel property, local attractions, and hours of operation for hotel outlets and services to assist guests.
- Work with the team to meet guest needs and contribute to other departments when necessary.
- Follow the guest service recovery program.
- Use proper selling techniques and strategies to maximize room revenue.
- Monitor room availability and follow restrictions, booking policies, and procedures.
- Drive sales and maximize revenue by upselling rooms and amenities.
- Follow procedures for handling cash and processing financial transactions.
- Use equipment properly and follow cost controls to reduce expenses and waste.
- Plan, organize, and prioritize duties to produce the required volume of work.
- Follow general work rules and department procedures, and attend required department and hotel meetings.
- Maintain a clean and safe work area in compliance with company, brand, and local, state, and federal regulations.
- Follow procedures for guest and team member incidents and maintain knowledge of hotel emergency procedures.
About the company
BF Saul Company Hospitality Group operates a portfolio of business-class hotels owned by the BF Saul Company in the Washington, DC area, leveraging financial strength from its parent. It runs properties under brands such as InterContinental, Marriott, Leading Hotels of the World, Best Western, and Hilton to attract business travelers and conference attendees. Revenue comes from room bookings, events, dining, and recreational services across branded properties, maintained by standardized service across the portfolio. The goal is reliable, high-quality lodging for professionals and events, supported by a strong workforce and a long-standing corporate backing.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Bethesda, Maryland
Founded
1892
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Simplify's Take
What believers are saying
- B.F. Saul still reported 1,100 hospitality professionals in August 2026, signaling operating scale.
- Spark by Hilton Germantown and The Watermark Hotel expand exposure to newer demand pockets.
- An August 2026 opening of multiple jobs suggests active hiring across operations and maintenance.
What critics are saying
- The 2025 Herndon-to-Fairfield conversion shows aging assets require downtime and capital spending.
- B.F. Saul's 2018 EEOC settlement still stains employer reputation with hospitality workers.
- Heavy DC-region concentration ties results to government travel and office demand, risking sudden occupancy drops.
What makes B. F. Saul Company unique
- B.F. Saul runs 26 hotels across DC, Virginia, Maryland, Florida as of 2026.
- It pairs owned properties with long-term brand franchises from Marriott, Hilton, IHG, and Best Western.
- The Watermark Hotel adds an independent, Capital One-backed 300-suite asset in Tysons.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Short & Long Term Disability
Paid Vacation
401(k) Retirement Plan
Paid Life Insurance
Tuition Reimbursement