OVERVIEW

Bilingual Client Services Representative

Location: Remote

About Alera Group

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service of local experts to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

Why Join Alera Group?

Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities to grow across a national organization.
Make an impact – Help clients navigate complex challenges while contributing to solutions that make a difference for their businesses, employees, and communities.

The Opportunity

At Alera Group, our Employee Benefits team helps organizations attract, retain, and support their employees through innovative benefits solutions. As a Client Services Representative, you'll deliver exceptional, prompt, professional client support—assisting with voluntary benefits claims, billing, enrollments, and benefits questions via phone, email, and meetings.

RESPONSIBILITIES

Serve as a primary day-to-day contact for assigned clients, delivering timely, professional, and responsive service
Assist clients and plan participants with benefit enrollments, qualifying life events, employment status changes, and terminations
Support benefits administration activities, including eligibility management, billing coordination, and policy maintenance
Respond to inquiries regarding benefit plans, coverage, claims procedures, billing matters, and other related service requests
Coordinate with carriers, account managers, benefit coordinators, and internal teams to resolve client issues and ensure accurate service delivery
Assist with voluntary benefits claims and support clients throughout the claims resolution process
Investigate and resolve client concerns, service issues, and escalated requests efficiently and professionally
Follow established service workflows while identifying opportunities to improve client experiences and operational effectiveness

QUALIFICATIONS

Required Qualifications

Bilingual in Spanish & English
Experience in customer service, benefits administration, insurance operations, or a related field
Strong verbal and written communication skills
Excellent organizational skills with strong attention to detail and accuracy
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Strong problem-solving and client relationship management skills
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
Ability to work collaboratively with clients, carriers, and internal stakeholders

Preferred Qualifications

Associate's or Bachelor's degree
Experience supporting employee benefits, voluntary benefits, or insurance programs
Experience working with benefit enrollment and administration systems
Knowledge of claims processing, eligibility management, and billing reconciliation
Experience managing multiple client relationships in a service environment
Insurance license or ability to obtain licensure, if applicable

Compensation

Hourly Range: $24.04–$28.85 hourly

Benefits

Eligible colleagues enjoy a comprehensive benefits package including:

Medical, dental, and vision insurance
Life and disability coverage
401(k)
Generous paid time off
Professional development and career growth opportunities

ADDITIONAL INFORMATION

Work Arrangement

This position is Remote. Must be comfortable working 8:30am-5:00pm CT hours.

Remote: This role is primarily remote.
Hybrid: This role follows a hybrid work arrangement, combining in-office and remote work based on business needs and manager expectations.
In-Office: This role requires regular on-site attendance at the designated office location.

Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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Location Type

Remote

Alera Group

Bilingual Client Services Representative

About the Job

Requirements

Responsibilities

Desired Qualifications