ECO Installation Quality Coordinator

What you’ll do

• Collaborate with the Installations Quality team to plan the work in PASHUB and prioritise tasks.
• Create and maintain a tracker showing what stage customers are at, and the stages to go through to final install.
• Track pre-approvals via the Installation Assurance Authority (IAA) website and action any queries relating to properties.
• Assign tasks to the Installation Quality team based on information on the tracker, to keep the workflow moving.
• Communicate any updates on the progression of customers through the process, to the Installation Quality team.
• Liaise with other teams where we need any customer or property information relating to eligibility.
• Thrive in an changing regulatory landscape and communicate these changes in simplistic terms.
• Report on the tracker information highlighting any issues, good points and trends.
• Demonstrate Octopus Energy ethos and service.
• Work holistically with other internal teams.
• Manage any encountered risk with your team.

What you’ll need

• Have a basic understanding of ECO and GBIS.
• IT literacy: MS365, Google Workspace, PDF Softwares.
• An outstanding eye for detail with a drive to provide exceptional administration support.
• Prior experience in project management or coordination with an ability to meet deadlines.
• Good ability to report information in a clear and simple way.
• Excellent written and verbal communication skills.
• Ability to work well under pressure.
• Flexible team player with a positive, proactive and enthusiastic nature, with a high desire to succeed.
• Capability to multitask, prioritise and manage own workload to meet deadlines.
• Proactive approach to problem solving.