Accord Minnesota

Person-centered disability and mental health support

Administrative Coordinator

Administrative SupportConfirmed live in the last 24 hours

Full-timeSt Paul, MN, USA

About the Job

Requirements

A high school diploma or GED is required.
Electronic health records experience is preferred.
Excellent time management skills are required.
Knowledge of 245D programs and documentation is required.
Computer literacy and expert knowledge of Microsoft Office Suite, Google Suite, and/or database software are required.
Exceptional verbal and written communication with a highly responsive timeframe is required.
Strong organization and attention to detail, with demonstrated experience in clear documentation, note-taking, and filing, are required.
Ability to manage multiple tasks in a fast-paced environment is required.
Collaborative work style is required.
Creative problem-solving abilities and experience creating positive outcomes are required.
Work from the office at least four days per week unless otherwise approved by the program manager.
Complete all training related to the position.

Responsibilities

Provide administrative support to members of the Employment Services division.
Provide clerical support within the Employment Services division, including scheduling team meetings.
Coordinate service authorizations within both service sources to facilitate smooth transitions between services in the E1MN pathway.
Maintain working knowledge of the E1MN Pathway and provide information and guidance to team members and external stakeholders.
Work strategically with Team Leads and the VRS Team Lead to manage team caseloads and inter-program transfers.
Facilitate transportation supports, including Metro Mobility, lost cards, recertifications, and purchasing replacement cards.
Serve as the content expert for employment services and respond to questions from outside stakeholders.
Manage incoming program referrals, respond to inquiries within one business day, and review referrals for program and personnel fit.
Prepare for, attend, and present at AR meetings, complete service authorization documentation, and assist with AR needs.
Provide customer service in all interactions.
Complete record audits for content and quality and report issues to the Program Manager for follow-up within one business day.
Document in the selected electronic health record/database system within one business day of completing the review.
Meet or exceed a minimum billing standard of 80 units per month.
As a mandated reporter, respond to and report incidents that occur while providing services, following Accord’s policy to protect the health and safety of people supported and minimize risk of harm.
Represent the agency and program to people supported, community partners, and external constituents.
Serve as a positive role model for other employees and maintain departmental confidentiality.
Assist the Program Manager with new employee orientation and training by preparing cubicle spaces, welcome signs, and materials, and reviewing software and electronic platforms with new hires during their first week.
Maintain proficiency in electronic health records, Microsoft Office, Google Suite, WorkForce One, and other software platforms.
Perform other duties as required or assigned.

Desired Qualifications

Preferred experience with electronic health records.

Administrative Coordinator

Accord · Saint Paul, United States (Hybrid) · Full-time · Posted 2026-10-26

Workplace: hybrid

Department: 112 - Employment Services

Description

Are you looking for an opportunity to have a work and life balance and make a difference in the lives of people who have disabilities? Are you creative, organized, like to show initiative and have a can-do attitude? Accord is currently looking for an Administrative Assistant for our Employment Team!

Accountabilities

New referrals
Clerical Support/Scheduling
Customer service/quality
Stakeholder Follow Up
Caseload development

Job Purpose and Reporting Structure

Provide administrative support to members of the employment services division.
This position reports to the Program Manager of the Employment Services division.

Essential Responsibilities

Listen-Learn-Lead: Model the mission and values of Accord, helping people to live their greatest lives.
Provide clerical support within the Employment Services division, including scheduling of team meetings.
Coordinate service authorizations within both service sources to facilitate smooth transitions between services in the E1MN pathway.
Maintain working knowledge of E1MN Pathway and provide information and guidance to team members and external stakeholders.
Work strategically with Team Leads and VRS Team Lead to manage team caseloads and inter-program transfers.
Facilitate transportation supports - metro mobility, lost cards, recertifications, and purchase replacement cards.
Serve as the content expert for employment services. Respond to questions of outside stakeholders.
Manage incoming program referrals, responding within 1 business day to inquiries, reviewing for program and personnel fit.
Prepare for, attend, and present at AR meetings, complete service authorization documentation, and assist with AR needs.
Provide excellent customer service in all interactions.
Complete record audits for content and quality; report issues within 1 business day to the Program Manager for follow-up.
Document in the selected electronic health record/database system within 1 business day of completing the review.
Meet or exceed a minimum billing standard of 80 units per month.
As a mandated reporter, respond and report all incidents that occur while providing services to protect the health and safety of and minimize risk of harm to the person(s) supported following Accord’s policy.
Serve as a representative of the agency and program to the people we support, our community partners and external constituents.
Serve as a positive role model for other employees and maintain departmental confidentiality.
Demonstrate excellent written and oral communication skills/abilities.
Work from the office a minimum of 4 days per week unless otherwise approved by the program manager.
Complete all training related to the position.
Assist the Program Manager with new employee orientation and training, preparing cubicle spaces, welcome signs and materials, and reviewing all softwares and electronic platforms with new hires in their first week..
Maintain proficiency in EHR, Microsoft Office, Google Suite, WorkForce One, and other software platforms.
Perform other duties as required or assigned.

Requirements

Education:

High School Diploma/GED

Preferred Experience

Electronic Health Records Experience.

Skills & Experience:

Position requires excellent time management skills.
Knowledge of 245D programs and documentation.
Computer literate/tech savvy with expert knowledge of Microsoft Office Suite, Google Suite, and/or database software.
Exceptional verbal and written communication with a highly-responsive time-frame.
Highly organized and detail oriented with demonstrated experience with clear documentation, note-taking, and filing.
Excellent time management skills with the ability to manage multiple tasks in a fast-paced environment.
Collaborative
Creative problem-solving abilities with experience to create positive outcomes.

Work Environment

Typical work days are Monday-Friday 8-4pm, some evenings or weekends for support as needed. 40 hour work week. A supportive and interactive work team.

Benefits

Competitive wage ($20-22) and benefit package with PTO, 9 paid holidays, health, dental, vision, and life insurance, NO COST short & long-term disability insurance, retirement savings plan options, employee wellness program, tuition assistance program, career advancement, mileage reimbursement for providing direct services, a positive, friendly work environment and much more.

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About the Company

Accord Minnesota

Person-centered disability and mental health support

Accord Minnesota helps people living with disabilities or mental health challenges to reach their personal and career goals and live life to the fullest. It offers services that cover housing, skill development, independent living, and community-based job placement, guided by a person-centered approach. The way its products work is through tailored supports and programs delivered by staff to assess needs, create individual plans, and connect clients with housing options, training, daily living skills, and employment opportunities. This makes Accord different from others by emphasizing the voices and needs of the people it serves, using person-centered thinking to design and deliver customized supports. The overall goal is to enable people with disabilities or mental health concerns to live independently, participate in their communities, and pursue meaningful work and life experiences.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: St Paul, MN
Founded: 1971

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