Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
Medical experience is preferred.
At least 1 year of customer service experience is required.
Bilingual Spanish/English language ability is required.
Knowledge of medical terminology or the aptitude to learn it is required.
Responsibilities
Ensure all appointments are scheduled appropriately with the correct provider, time, and location.
Answer general patient questions about account balances, driving directions, and fax numbers for sending patient information.
Obtain correct and up-to-date patient information at scheduling and confirm it during registration.
Collect all co-payments and outstanding balances at registration.
Facilitate calls to the appropriate venue.
Verify eligibility and confirm that necessary procedure authorizations have been obtained.
Scrub and prepare assigned charts on scheduled days.
Check whether registration information has been updated every three months.
Check whether the patient's medical history has been updated at least once each calendar year.
Verify medical insurance eligibility.
Check account balances and confirm whether collection is required.
Document information that needs to be collected from patients at registration in account notes.
Prepare packets and other pertinent information for new patients to complete upon arrival.
Maintain client relations and provide customer service to patients.
Assist the Office Manager and team in developing policies and plans to improve patient flow and minimize patient complaints.
Research and resolve customer issues without escalating for additional guidance.
Use critical thinking when interacting with others.
Use effective listening, verbal, and written communication skills when working with others.
Reconcile appointments at the end of each day and provide the reconciliation to the Billing Supervisor.
Document every account action in the notes section, including the action taken and next step toward resolution, and create a follow-up task with a due date.
Follow up on accounts within 30 days after action is taken to ensure resolution.
Perform other assigned or requested duties.
Description
Apex Orthopaedics Spine & Neurology is a Comprehensive Spine and Orthopedics Care provider in North Carolina and South Carolina. Our current locations include Charlotte, Raleigh, Wilmington, High Point, and Greenville, SC. Our clinics specialize in cutting-edge treatment with a conservative approach, serving communities across multiple states.
We are a growing team of friendly and ambitious professionals dedicated to providing exceptional care to our patients.
We are seeking a dedicated Medical Receptionist to join our team in Wilmington, NC. Our ideal candidate is bilingual, speaking Spanish/English, patient-focused, detail-oriented, and works well in a collaborative team environment.
The Medical Receptionist serves as the first point of contact with each of our customers. This position includes greeting patients, checking in and out, and answering phones.
Medical ReceptionistResponsibilities
Ensuring all appointments have been scheduled appropriately with the correct provider, time, and location.
Ability to answer general questions for patients, such as:
Account Balances (The back office determines the balance due and communicates via a note in the system for the Front office to collect).
Driving directions to locations.
Appropriate fax numbers for sending patient information.
Obtaining correct and up-to-date information on all patients at the time of scheduling and confirming information at the time of registration.
Ensure all co-payments and outstanding balances are collected at the time of registration.
Facilitate calls to the appropriate venue.
Verify eligibility and confirm that the necessary authorization for procedures has been obtained.
Scrubbing/prepping all assigned charts on scheduled days.
Check to see if registration has been updated (should be updated every 3 months).
Check to see if your medical history has been updated (should be updated at least once every calendar year).
Make sure insurance eligibility has been verified.
Check for BALANCES and confirm if they need to be collected.
Communicate in notes the information that needs to be collected on patients at the time of registration.
If the patient is new, have a packet ready for them to complete when they arrive, with any other pertinent information.
Maintain good client relations and provide excellent customer service to our patients.
Assist the Office Manager and team in developing policies and plans that will improve the patient flow and minimize patient complaints.
Conduct the research necessary to resolve issues with customers without having to escalate for additional guidance.
Display critical thinking skills in interactions with others.
Utilize effective listening, verbal, and written communication skills when working with others.
Reconcile appointments at the end of each day and provide the Billing Supervisor with the reconciliation.
Document in the notes section of every account when any action is taken, indicating the ac and the next step to resolution, and create a task indicating the next step with a due date for follow-up.
Follow up on all accounts promptly (at least within 30 days) where action was taken to ensure the issue was resolved.
Other duties as assigned or requested.
Requirements
This role reports directly to the office manager of the assigned location.
Candidates must meet the following requirements to be considered:
Medical experience, preferred
1+ year of customer service experience
Bi-lingual
Medical terminology or the aptitude to learn
Medical ReceptionistBenefits and Perks
A great benefits package includes medical, dental, vision, and multiple add-on options.