Senior Customer Service Advisor
No salary listed
Mid, Senior
Bachelor's, Associate's
The Woodlands, TX, USA
In Person
Customer Experience & SupportCustomer Support
About the job
Requirements
- A bachelor's degree in business or a related field, or an associate's degree with 4+ years of related experience, or a high school diploma with 6+ years of related experience.
- Three to five years of relevant work experience.
- Proficiency in Microsoft Excel, Microsoft Word, and Outlook.
- Experience with SAP, preferably in Order to Cash or Sales and Distribution.
- Ability to work effectively in a self-directed team and with other departments, seeking assistance when needed.
- Ability to resolve difficult and complex issues and work with cross-functional departments.
- Ability to manage high volumes of requests with quick and accurate turnaround time.
- Effective verbal and written interpersonal and communication skills.
- Ability to organize, prioritize, and perform multiple tasks with minimal supervision.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to support on-call escalations.
Responsibilities
- Manage complex accounts with professionalism and accuracy.
- Manage operational issues and resolve customer complaints promptly, communicating with impacted parties.
- Manage workload to ensure order counts, calls, and email volumes are addressed within service levels.
- Manage open orders in accordance with established internal processes and procedures.
- Communicate with customers by responding to inquiries about orders and products and providing general information.
- Apply system requirements, policies, and procedures in accordance with quality and business management guidelines.
- Assist Supply Chain with material redirects and movement of old or slow-moving inventory.
- Resolve complex customer issues professionally and promptly.
- Support internal and customer audit requests as assigned.
- Manage specialty accounts as assigned.
- Partner with the sales team and share information to manage customer experience and identify growth opportunities.
- Support coworkers in best practices and teamwork to deliver an exceptional customer experience.
- Represent the company professionally when interacting with customers and colleagues.
- Partner with manufacturing, logistics, credit, supply chain, technical, commercial, and pricing teams to process orders promptly and meet customer requirements and manufacturing capabilities.
- Work on special projects as assigned.
- Manage teammate escalations and resolve complex issues while multitasking.
- Lead the assigned support team, assist with daily workload, manage escalations, and provide backup during planned and unplanned staff shortages.
- Oversee workload balancing in assigned coverage areas.
- Own one or more key process areas, such as returns, complaints, ship-to requests, or document retention.
- Perform additional tasks and projects as assigned by the supervisor or Customer Service Manager.
- Participate in the Business Continuity/Disaster Recovery Go Team.
- Provide after-hours support on a rotational basis.
- Serve as a subject matter expert on Customer Service systems and processes.
- Provide user acceptance testing as requested for system upgrades and process changes.
Desired Qualifications
- Spanish language skills are a plus.
- SAP experience, preferably in Order to Cash or Sales and Distribution.
About the company
Indorama Ventures operates as a global chemical company focused on creating and supplying polymer and chemical products that serve multiple industries. Its products are developed and delivered through tightly woven relationships with customers and industry partners, with a strong emphasis on collaboration and sharing progress on “reimagining chemistry” to benefit society. The company’s approach centers on working closely with customers and internal teams and across industries to develop solutions, not just sell materials. What sets Indorama Ventures apart is its orientation toward long-term relationships and open communication about its chemistry journey, guiding efforts with a social-policy-aware, collaborative mindset. The company aims to make a better world by applying chemistry to real-world challenges through partnerships and ongoing dialogue with stakeholders.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Bangkok, Thailand
Founded
1994
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Simplify's Take
What believers are saying
- August 2026 Thailand FtoP deal ties Indovida to 400 million bottles yearly.
- 1H 2026 EBITDA rose 61%, while net debt fell to THB 226 billion.
- September 2026 REBHAN launch expands premium beauty packaging across Europe, Americas, and Asia.
What critics are saying
- March 2026 shut Map Ta Phut PTA and Longlaville's 165 jobs face closure.
- Europe's lower utilization and Asian competition squeeze tire cord yarn economics.
- THB 264 billion debt and PET spread volatility keep earnings fragile.
What makes Indorama Ventures unique
- Indorama spans PET, recycling, packaging, and fibers across four continents.
- Its 2026 launches pair specialty PET, chemically recycled content, and renewable-feedstock options.
- Patent-led fiber technologies, including expera odor capture, target hygiene and technical-textile niches.
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Benefits
- Health Insurance
- Life Insurance
- WellHub / TotalPass
- Wellness Program