IT Computer Operator Senior

Job Posting:

JR102240 IT Computer Operator Sr. (Contingent II - Grant Funded) (Open)

Department:

Help Desk, JM

Position Type:

Non-Regular Fixed Term (Fixed Term)

Open Date:

10-09-2026

Close Date:

$48,138 - $58,000

Job Description:

Under general supervision, performs complex duties in the operation of computers and peripheral equipment to process data with emphasis on the diagnosis and resolution of operational problems.

DUTIES & RESPONSIBILITIES:  

• Deliver responsive technical assistance via phone, remote tools, ticketing system, and in-person support 
• Provide second-level support for desktops, laptops, printers, and peripheral devices 
• Diagnose and resolve hardware and software issues, including operating systems, standard applications, and connectivity problems 
• Install, configure, and troubleshoot software applications and system updates 
• Stage and deploy newly purchased PCs and printers, including system setup, software installation, user data migration, and user orientation 
• Assist with imaging and deployment of devices across campus 
• Perform preventive and scheduled maintenance on instructional and administrative computers to mitigate virus threats and ensure optimal performance 
• Support classroom and lab technology setups, including AV equipment and instructional software 
• Conduct software refreshes in computer labs prior to each semester and verify required applications are installed and functioning 
• Maintain accurate records of support activities, configurations, and asset inventory using the ticketing system 
• Record, track, and escalate support cases as needed to ensure timely resolution 
• Provide guidance and training to users on basic IT procedures, security best practices, and software usage 
• Collaborate with other IT staff to escalate and resolve complex technical issues 
• Ensure compliance with institutional IT policies, procedures, and security standards 
• Perform other duties as assigned to support the evolving needs of the IT department 

Qualifications: 

• Associate’s degree in Information Technology, Computer Science, or related field 
• 1–3 years of experience in a desktop support or technical help desk role 
• Proficiency in Windows and macOS environments 
• Familiarity with remote support tools, ticketing systems, and Active Directory 
• Strong problem-solving skills and attention to detail 
• Excellent communication and interpersonal skills 
• Certifications such as CompTIA A+, Network+, or ITIL
• Experience in an academic or enterprise IT environment 

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES: 

• Knowledge of Windows and macOS computing platforms 
• Knowledge of Windows 11, M365, Office Suite, Adobe Creative Cloud, Teams, Zoom
• Imaging, troubleshooting desktop support issues 
• Strong communication skills 
• Strong customer service skills 
• Effective problem-solving skills 
• Effective written and verbal skills 
• Must also be able to work concurrently on multiple projects, adjust to occasional changes in priorities, and respond quickly and effectively in emergencies 
• Must be able to instruct, direct, guide, and share information with both technical and non-technical personnel. 
  
  
  Bowie State University does not provide employment-based visa or immigration sponsorship for this position. Applicants must be legally authorized to work in the United States at the time of employment and must maintain valid work authorization throughout their employment. The University will not sponsor or assume sponsorship of an employment visa now or in the future for this position.

Additional Job Information:

Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave and annual leave; 10 paid holidays per year, tuition remission and supplemental retirement.

Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973,  the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland. This commitment applies in all areas and embraces faculty, staff, and students.