Unison Group

Builds financial risk and compliance systems

Project Manager - BAU

IT Project ManagementConfirmed live in the last 24 hours

Full-timeMumbai, IndiaNo salary listed

About the Job

Requirements

Two to five years of experience as a Junior Project Manager, in a Project Management Office (PMO), as an Operations Manager, or as a Delivery Coordinator.
Hands-on experience managing Business as Usual (BAU) or support teams is required.
Strong stakeholder communication and expectation management skills.
Experience handling escalations and executive-facing communication.

Responsibilities

Own BAU operations for assigned platforms and projects.
Manage support queues and prioritize incoming BAU queries and incidents.
Coordinate with Level 1, Level 2, and Level 3 teams to ensure service-level agreement (SLA) and turnaround time (TAT) adherence.
Act as the single point of contact for stakeholders, including senior executives.
Run daily and weekly BAU calls, provide status updates, and manage escalations.
Prepare and share BAU dashboards, incident reports, and executive summaries.
Handle production issues, coordinate root-cause analysis, and conduct post-incident reviews.
Maintain project management artifacts, including RAID logs, status reports, and action trackers.

Desired Qualifications

Exposure to data platforms, analytics, or Snowflake.
Basic understanding of data engineering concepts.
Experience working with technical delivery teams.

Project Manager (BAU)

Unison Group · Andheri, India (Hybrid) · Full-time · Posted 2026-01-30

Workplace: hybrid

Department: Jonali

Description

Junior Project Manager – BAU & Support Operations

Role Overview

We are looking for a Junior Project Manager to manage BAU operations and support teams, acting as the primary point of contact for day-to-day queries from multiple stakeholders, including senior leadership. The role is delivery and communication focused, not a hands-on engineering role.

Key Responsibilities (Mandatory)

· Own BAU operations for assigned platforms/projects

· Manage support queues, prioritize incoming BAU queries and incidents

· Coordinate with L1/L2/L3 teams to ensure SLA and TAT adherence

· Act as the single point of contact for stakeholders, including senior executives

· Run daily/weekly BAU calls, status updates, and escalation management

· Prepare and share BAU dashboards, incident reports, and executive summaries

· Handle production issues, root cause coordination, and post-incident reviews

· Maintain PM artifacts such as RAID logs, status reports, and action trackers

Requirements

Required Experience

· 2–5 years of experience as Junior Project Manager, PMO, Operations Manager, or Delivery Coordinator

· Hands-on BAU / Support team management experience (non-negotiable)

· Strong stakeholder communication and expectation management skills

· Experience handling escalations and executive-facing communication

Good to Have

· Exposure to data platforms, analytics, or Snowflake

· Basic understanding of data engineering concepts

· Experience working with technical delivery teams

What This Role Is Not

· Not a data engineering role

· Not a hands-on coding role

· Not a senior project or program manager role

Apply

Apply at Unison Group

About the Company

Unison Group

Builds financial risk and compliance systems

Unison Group builds technology systems for financial institutions that need to manage risk, meet reporting rules and modernize their operations. Its consultants work across liquidity, market and credit risk, combining financial knowledge with software implementation and data analysis. The business also designs cloud infrastructure and develops custom applications, connecting these systems with the information and processes clients already use. It earns money through consulting, technology implementation and engineering services for enterprises, with work ranging from system design to deployment. Founded as Unison Consulting in 2012, the group is headquartered in Singapore.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 2012

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