Full-Time

Social Experience Coordinator

Posted on 9/20/2024

Mejuri

Mejuri

501-1,000 employees

Handcrafted fine jewelry for everyday wear

Consumer Goods

Junior, Mid

Toronto, ON, Canada

Hybrid work model requiring in-office presence 3 days a week.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Proven experience in providing high-quality customer service
  • Adept and confident in de-escalation, and proficient in conflict resolution possessing a high degree of emotional intelligence
  • Ability to manage multiple tasks simultaneously, meet deadlines, and make informed decisions about when to prioritize efficiency over perfection to align with the fast-paced nature of the business
  • Exceptional communication skills both written and verbal, understands the level of proactive communication required to maintain awareness on updates
  • Confidence and expertise in creating Standard Operating Procedures (SOPs) to streamline processes and ensure consistency in customer service operations
  • The capacity to manage change and adapt to evolving business needs
  • Able to work independently with limited supervision
Responsibilities
  • Act as the main point of contact for social interactions
  • Effectively manage crisis communications and notify the appropriate stakeholders
  • Support in conducting regular quality audits of team members' to maintain high-quality standards in customer interactions
  • Uphold Mejuri's customer experience standards regarding tone, brand voice, policies and procedures to ensure service level agreements and brand standards are met
  • Clearly communicate updates and enhancements related to workflows and processes within the Social Experience department, update knowledge base articles and assist in building training materials
  • Collaborate closely with the Social Experience Lead to identify opportunities for innovation and improvement within the department

Mejuri offers handcrafted fine jewelry designed for everyday wear, including gold and silver pieces. The company eliminates traditional retail markups, making high-quality jewelry more affordable for a wider audience. Mejuri primarily targets fashion-oriented women who appreciate unique and trendy designs, releasing new jewelry editions weekly to keep the collection fresh. Operating as a direct-to-consumer brand, Mejuri sells its products through its website, allowing for better control over customer experience and pricing. The company enhances customer satisfaction with free shipping and returns, aiming to be the go-to brand for stylish and accessible fine jewelry.

Company Stage

Series B

Total Funding

$28.2M

Headquarters

Toronto, Canada

Founded

2013

Growth & Insights
Headcount

6 month growth

6%

1 year growth

6%

2 year growth

12%
Simplify Jobs

Simplify's Take

What believers are saying

  • Sustainable sourcing aligns with growing consumer demand for ethical products.
  • Collaborations with celebrities enhance brand visibility and attract new demographics.
  • Direct-to-consumer model strengthens customer relationships and controls brand experience.

What critics are saying

  • Patent lawsuit over virtual showroom tech could lead to costly legal battles.
  • Partnership with Holt Renfrew may dilute Mejuri's direct-to-consumer brand identity.
  • Dependence on partnerships for sustainable materials poses operational and financial risks.

What makes Mejuri unique

  • Mejuri offers fine jewelry at accessible prices by eliminating traditional retail markups.
  • The company uses regenerated gold and lab-grown diamonds, appealing to eco-conscious consumers.
  • Weekly new editions keep Mejuri's collection fresh and appealing to trend-conscious buyers.

Help us improve and share your feedback! Did you find this helpful?

INACTIVE