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Full-Time

Social Experience Coordinator

Confirmed live in the last 24 hours

Mejuri

Mejuri

501-1,000 employees

Handcrafted fine jewelry for everyday wear

Consumer Goods
Consumer Software

Junior, Mid

Toronto, ON, Canada

Hybrid work model requiring in-office presence 3 days a week.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Proven experience in providing high-quality customer service
  • Adept and confident in de-escalation, and proficient in conflict resolution possessing a high degree of emotional intelligence
  • Ability to manage multiple tasks simultaneously, meet deadlines, and make informed decisions about when to prioritize efficiency over perfection to align with the fast-paced nature of the business
  • Exceptional communication skills both written and verbal, understands the level of proactive communication required to maintain awareness on updates
  • Confidence and expertise in creating Standard Operating Procedures (SOPs) to streamline processes and ensure consistency in customer service operations
  • The capacity to manage change and adapt to evolving business needs
  • Able to work independently with limited supervision
Responsibilities
  • Act as the main point of contact for social interactions
  • Effectively manage crisis communications and notify the appropriate stakeholders
  • Support in conducting regular quality audits of team members' to maintain high-quality standards in customer interactions
  • Uphold Mejuri's customer experience standards regarding tone, brand voice, policies and procedures to ensure service level agreements and brand standards are met
  • Clearly communicate updates and enhancements related to workflows and processes within the Social Experience department, update knowledge base articles and assist in building training materials
  • Collaborate closely with the Social Experience Lead to identify opportunities for innovation and improvement within the department

Mejuri offers handcrafted fine jewelry designed for everyday wear, including gold and silver pieces. The company operates online, allowing customers to shop conveniently from anywhere. Mejuri's business model is direct-to-consumer, which helps eliminate traditional retail markups, making high-quality jewelry more affordable. New jewelry editions are released weekly, keeping the collection fresh and appealing to fashion-oriented women. Mejuri focuses on high-quality materials and craftsmanship, providing a strong customer experience with free shipping and returns. The goal is to make stylish, premium jewelry accessible to a broader audience.

Company Stage

Series B

Total Funding

$28.1M

Headquarters

Toronto, Canada

Founded

2013

Growth & Insights
Headcount

6 month growth

4%

1 year growth

-1%

2 year growth

14%
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Simplify's Take

What believers are saying

  • Mejuri's partnerships with companies like Regeneration and MKS PAMP highlight its dedication to ethical sourcing and environmental responsibility.
  • The launch of sustainable, lab-grown diamonds and regenerated gold collections positions Mejuri as a leader in eco-friendly fine jewelry.
  • Collaborations with high-profile personalities and brands, such as Renée Rapp and GANNI, enhance Mejuri's brand visibility and appeal.

What critics are saying

  • The fine jewelry market is highly competitive, and maintaining differentiation through sustainability and ethical practices may be challenging as more brands adopt similar strategies.
  • Frequent new releases require constant innovation and can strain resources, potentially impacting product quality or brand consistency.

What makes Mejuri unique

  • Mejuri's direct-to-consumer model allows it to offer high-quality, handcrafted fine jewelry at more accessible prices by eliminating traditional retail markups.
  • The company’s commitment to sustainability, as evidenced by its use of traceable and regenerated gold, sets it apart in the fine jewelry market.
  • Weekly releases of new jewelry collections keep the brand fresh and appealing to trend-conscious buyers, unlike traditional jewelers who have less frequent updates.