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Mercier Consultancy Group

Dutch Speaking Inbound Client Advisor

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€23k - €24k

About the Job

Requirements

  • Native or fluent Dutch, spoken and written.
  • A valid EU passport or work permit for Greece is mandatory.
  • Previous customer service experience; experience in the energy or utility industry is preferred.
  • Digital literacy and ability to work effectively in a remote environment.
  • Problem-solving ability focused on client retention.
  • Willingness to contribute to the Dutch-speaking jobs sector in Greece.

Responsibilities

  • Act as the primary point of contact for Dutch-speaking clients regarding energy supply contracts.
  • Advise customers on energy efficiency, consumption patterns, and billing inquiries in the electricity sector.
  • Handle inbound communication by phone, email, and chat.
  • Process customer contract renewals and modifications for an electricity producer and supplier.
  • Troubleshoot technical or administrative issues related to energy service delivery.
  • Identify and upsell sustainable energy products and value-added services that align with client needs.
  • Maintain accurate records in the customer relationship management (CRM) system.

Desired Qualifications

  • Previous experience in the energy or utility industry.

About the Company

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