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Splend

Flexible weekly car rental with ownership

Service Consultant

Service Advising & EstimatingUpdated on Nov 12
Full-timeMelbourne VIC, AustraliaIn-person

About the Job

Requirements

  • Exposure to an automotive or vehicle servicing environment, such as a dealership, workshop, parts counter, tyre or fitment centre, fleet, or car rental.
  • A good understanding of how vehicles work and common servicing items.
  • Customer service experience in a face-to-face, fast-paced setting.
  • Confidence using or learning quoting, customer relationship management, and invoicing systems.
  • An honest, customer-first approach, including not recommending work a customer does not need.

Responsibilities

  • Prepare accurate, transparent quotes using the pricing schedule and agreed markup.
  • Review vehicle condition, mileage, and service history to recommend additional work where it is genuinely needed.
  • Explain quotes to customers, obtain approval for changes, and keep customers updated on progress.
  • Walk customers through the work carried out when they collect their vehicle.
  • Issue accurate invoices and process payments in line with what was agreed.
  • Check completed work matches the agreed scope before releasing the vehicle.
  • Support other hub teams on an ad hoc basis.

Desired Qualifications

  • Experience quoting or upselling in an automotive or trade services setting.

About the Company

Splend

Flexible weekly car rental with ownership

Splend provides flexible weekly car subscriptions in the UK for professional drivers. Its Flexi Own plan lets drivers rent a car on a weekly basis with an option to own it later, with weekly payments from £199. The fleet includes standard and electric, all PCO-approved and ready to drive, catering to ride-hailing drivers and other professionals. The service emphasizes a 'try before you buy' approach and flexible terms to reduce financial risk, with the goal of giving affordable access to reliable vehicles and a path to ownership.

Company size
201-500
Company stage
Debt Financing
Total funding
$557.8M
Headquarters
London, United Kingdom
Founded
2015

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