Renewal Specialist
Evergreen
Posted on 3/25/2024
Bonterra

1,001-5,000 employees

Tech solutions for nonprofits and donors
Company Overview
Bonterra distinguishes itself by offering tailored technology solutions that enhance fundraising efforts and foster trust for social good organizations, a niche that demonstrates their deep understanding of the sector's unique needs. Their client testimonials highlight a partnership approach, emphasizing a shared mission and purpose in their collaborations, which resonates with both nonprofit entities and major corporations. This customer-centric strategy, coupled with their specialized focus on donor relationship management (CRM), positions Bonterra as a sector-specific ally in driving growth and impact for organizations dedicated to social good.
Data & Analytics
Social Impact
Aerospace
Education

Company Stage

N/A

Total Funding

N/A

Founded

2023

Headquarters

Austin, Texas

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-12%

2 year growth

-19%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Salesforce
CategoriesNew
Sales & Account Management
Customer Success Management
Inside Sales
Strategic Account Management
Requirements
  • 1 year of B2B SaaS renewals experience from a similar role
  • Experience in driving renewals with predictability and delivering against targeted gross retention rates
  • Excellent time management skills; excellent attention to detail
  • Experience managing clients with Salesforce.com
  • Ability to adapt quickly in a fast-paced environment, but also an interest in helping build & rollout sustainable processes
  • Proactive attitude with a focus on problem-solving and exceeding client expectations
Responsibilities
  • Own and manage the end-to-end renewal process for account sizes smaller than $100K ARR primarily through written communication
  • Report to Manager, Global Renewals, and will have a focus on customer retention and uplift
  • Maintain accurate and up-to-date records of client interactions and renewal statuses
  • Provide regular reports regarding renewal pipeline, risks, and opportunities
  • Execute against strategies to increase customer retention and reduce churn through the defined renewal processes
  • Respond to questions that align to the frameworks for exceptions for approvals
  • Work closely with Installed Based leadership, finance, legal & Order Management to ensure all contracts are accurate while also verifying contracts, data integrity of all quotes, review terms and conditions
  • Provide renewals administration support to Renewals Managers
  • Ensure renewals are closed on a timely basis