W

WPP

Integrated global marketing and communications services

O365 Service & Process Manager

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeIndiaNo salary listed

About the Job

Requirements

  • Experience in service management and process design for Microsoft 365.
  • Experience with ITIL and continual service improvement practices.
  • Experience in vendor governance and service-level-agreement reporting.
  • Ability to perform data analysis and reporting.
  • Stakeholder management skills.
  • Proven experience leading operational teams for the relevant platforms.
  • ITIL or service-management experience and a track record of vendor coordination.
  • Relevant certifications or equivalent experience.

Responsibilities

  • Define and maintain Microsoft 365 service-management processes and standards.
  • Govern Kyndryl process adherence, service-level agreements, and service quality.
  • Own service reporting, reviews, and continuous improvement.
  • Drive problem management and root-cause elimination.
  • Support audits, compliance, and governance.
  • Coordinate day-to-day delivery with Kyndryl operations teams across incident, request, and problem management.
  • Govern operational service-level agreements and key performance indicators, and drive partner service improvement.
  • Manage operational escalations and ensure low-risk, well-controlled change.

About the Company

WPP

Integrated global marketing and communications services

WPP provides integrated marketing and communications services worldwide, combining creativity with data and technology. It offers branding, digital marketing, media planning, market research, public relations, and business transformation, delivering campaigns and programs that help clients build brands, engage audiences, and achieve business goals. The company operates at scale through a network of specialist agencies and partners, enabling cross-disciplinary work and global execution. It differentiates itself by offering end-to-end, integrated solutions, a strong focus on sustainability and responsible business practices, and thought leadership such as publications like the Atticus Journal. WPP’s goal is to be a strategic partner that drives client growth and positive social impact by blending creativity, technology, and data to navigate a rapidly changing market.

Company size
10,001+
Company stage
IPO
Headquarters
London, United Kingdom
Founded
2015

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