Customer Care & Service Executive New Grad

Company:

Marsh

Description:

Marsh has an exciting opportunity for a GRADUATE to join our Benefits Team in our Office in Guadalajara  - México.

Customer Care & Service Executive

What can you expect?

• A journey of growth and acceleration that includes both technical and theorical training moments to be alternated with on-the-job training sessions with the steady coaching of two different key figures: a Mentor and a Buddy;
• An induction training where you will discover Marsh's organizational structure and strategic vision in details as well as meeting our Senior Leaders and their Teams;
• A Career progression within Marsh
• An Individual Development Plan based on your attitudes and nurtured by high-quality training to lay the foundations for your professional growth.

What´s in it for you?

• Build and maintain relationships with colleagues and serve as primary point of contact for day-to-day service needs
• The opportunity to make the difference developing your career in the world’s largest insurance broker with a strong brand
• Attractive benefits coverage, outstanding learning programs, mentoring opportunities, international working environment and interaction with counterparts in industry groups and client organizations.

We will count on you to:

• Willingness to learn about the insurance sector, specifically in Health and Life lines of business
• Follow-up, attention, and service to the assigned portfolio
• Maintain frequent contact with policyholders
• Communicate in an effective and clear manner
• Provide training on topics required by the client
• Support clients and participate in strategic discussions alongside managers or senior consultants.
• Analyze major medical expense programs, including coverage, terms, and scope.
• Assess plan competitiveness based on market data and industry trends.
• Identify opportunities for cost containment and benefits improvement.
• Understand the client’s operational strategy to align recommendations and solutions.
• Support complex or escalated cases.

What you need to have:

• New graduate or a bachelor's degree with graduation no more than 4 years in Actuarial Science, Economics, Administration, Engineering or others careers.
• Internship experience or no more than 4 years, preferably in areas of Health and Life.
• A high level of communication skills, essential for establishing good working relationships
• Working knowledge of Microsoft Offic Word, Excel , and PowerPoint.
• Familiarity with IA
• English language fluency

What makes you stand out:

• Proactivity
• Continuous learning mindset and willingness to go beyond
• Effective communication and analytical skills
• Autonomy with openness to supervision
• Ability to surprise with innovative initiatives
• Positive service attitude (a differentiating element that cannot be changed)
• Ability to work in teams and be flexible to work under tight deadlines and changing client needs  
• Superior organizational skills and strong attention to detail 

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.