Business Systems Analyst
No salary listed
Junior
Bachelor's
Austin, TX, USA
In Person
IT OperationsEnterprise Applications
About the job
Requirements
- Hands-on experience building workflows, automations, or integrations in a ticketing platform, with Zendesk preferred, or a clear aptitude to learn quickly.
- One to two years of experience supporting business applications, reporting, or business intelligence, including internships or relevant project work.
- Solid Excel skills and working familiarity with reporting or dashboard tools such as Power BI or Tableau.
- Ability to investigate root causes and resolve problems rather than only addressing symptoms.
- Ability to explain technical details in plain language to non-technical partners.
- Ability to manage support work, projects, and analysis concurrently.
- Bachelor's degree or equivalent hands-on experience.
Responsibilities
- Build and administer the ticketing platform, including designing workflows, triggers, automations, views, and macros.
- Resolve ticket requests directly and use frontline observations to improve workflows.
- Coordinate with the third-party IT partner by routing hardware and infrastructure issues and following them through resolution.
- Map business processes with teams and translate them into intuitive ticketing workflows.
- Configure routing, forms, and permissions so requests reach the appropriate people.
- Build reports on ticket volume, resolution times, and trends, and refine workflows based on the data.
- Develop, maintain, and enhance leasing and operational reports tracking traffic, conversions, occupancy, and leasing velocity.
- Build and manage dashboards and automated reporting to improve visibility and decision-making.
- Analyze performance trends and provide actionable insights to operations, leasing, and leadership teams.
- Protect data integrity across systems through audits, validation, and troubleshooting discrepancies.
- Support ad hoc reporting and analysis for business initiatives, property transitions, and performance reviews.
- Monitor recurring technical and operational issues, identify root causes, and implement lasting solutions with internal teams and vendors.
- Evaluate business processes and system workflows and recommend enhancements to improve efficiency, performance, and user experience.
- Support system integrations, data flow, and platform performance with internal stakeholders and external vendors.
- Research and evaluate technology solutions aligned with company initiatives and operational goals.
- Support users of business platforms, troubleshoot issues, and maintain platform operations.
- Manage user access, permissions, and security settings across systems in line with internal controls.
- Support the configuration, testing, and rollout of system upgrades, integrations, and new functionality.
- Track and resolve user-reported issues, escalating them to vendors when needed.
- Gather reporting requirements from teams and translate business needs into scalable solutions.
- Create, maintain, and standardize documentation for systems, workflows, and reporting definitions.
- Identify training needs and help develop and deliver user training materials to support system adoption.
- Oversee system setup and disposition during property acquisitions and transitions, keeping timelines and deliverables on track.
Desired Qualifications
- Experience administering or supporting software platforms such as property management systems, customer relationship management (CRM), human resources information systems (HRIS), or similar platforms.
- Familiarity with property management platforms such as Entrata, Yardi, or RealPage.
- Student housing experience.
About the company
LV Collective is a real estate investment firm based in Austin, Texas. It acquires, develops, and manages properties across the United States, focusing on student housing, multifamily, mixed-use, and office assets. The company operates by buying sites, developing or repositioning them as needed, and then managing the properties to generate income and value for investors. LV Collective’s portfolio exceeds $6 billion in assets, reflecting a nationwide scale and a hands-on approach from purchase through asset management. Compared with its competitors, LV Collective distinguishes itself by pursuing high-quality locations and a broad mix of property types under one umbrella, enabling an integrated workflow from acquisition to development to day-to-day management. Its goal is to build and maintain a large, high-quality, geographically diverse real estate portfolio that delivers steady returns for investors while expanding its footprint in premier markets.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Austin, Texas
Founded
2012
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Simplify's Take
What believers are saying
- April 2026 Rambler Northgate and March 2026 Clemson announcements expand the development pipeline.
- August 2026 delivery of the 829-bed ASU community proves execution and stabilizes brand credibility.
- January 2026 and March 2026 leadership promotions strengthen scale-up capacity after the management rollout.
What critics are saying
- Rambler Northgate and The Jay depend on 2027-2028 deliveries; construction slippage crushes returns.
- Student-housing concentration ties outcomes to university enrollment and preleasing at Texas A&M, Clemson, and ASU.
- Repricing risk is real: May 2026 Canyon financing on Rambler Atlanta shows lender dependence and refinancing exposure.
What makes LV Collective unique
- LV Collective vertically integrates development, investment, and operations across student housing and multifamily.
- Rambler-branded communities create a recognizable campus-living product near Texas A&M, Clemson, and Arizona State.
- The March 2026 in-house management platform gives LV direct control over leasing, staffing, and margins.
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Benefits
- Flexible Work Hours