Implementation Lead

About the Role

We're looking for sharp, highly motivated individuals to join our team as Strategic Implementation & Client Success Leads. In this role, you will own the post-sale journey for our most important clients - driving high-impact launches, ensuring seamless implementation, and setting the foundation for long-term success on our platform.

You’ll play a pivotal role in maximizing adoption, usage, and client value, while also partnering closely with our Enterprise and Mid-Market sales teams to drive revenue growth, operational excellence, and world-class customer experience. This is a high-visibility, cross-functional role at the intersection of sales, product, and customer success - ideal for someone passionate about creating scalable impact through client partnerships.

What You'll Do

• Work with Uber for Business customers and internal teams to understand the needs, goals and the success strategy of each customer. Explore this understanding to create mutually beneficial goals and influence the customer.
• Create a strategy for a seamless launch and implementation that maximizes adoption and usage - continue to monitor options for 2-4 months post-launch and provide data-driven recommendations for improvement.
• Communicate effectively and manage internal and external stakeholders by setting and managing timelines and project plans for implementation
• Ensure customers are properly trained - Create a video or written collateral, host office hours, and/or facilitate training with customers on how to navigate the tools and programs.
• Complete tactical and technical account set-up - including assisting with the setup of API, SFTP, or expense integrations and submitting Monthly Billing Applications to Finance.
• Collaborate with cross-functional teams including product, marketing, and customer support to ensure a smooth onboarding and strong client experience. Think creatively about how we can solve problems and mitigate them from happening again.

Basic Qualifications

• Bachelor's Degree
• 3+ years of experience in a client-facing role and/or project management
• Strong analytical, organizational and problem-solving skills
• Excellent communication and collaboration abilities
• Proficient in data analysis, interpreting results to drive meaningful conclusions
• Experience in influencing stakeholders to drive decision-making

Preferred Qualifications

• Strong prioritization skills - able to manage your time effectively, prioritizing high-value clients, while working with multiple customers to deliver on goals and improve processes.
• Outstanding interpersonal skills, both written and verbal communication, and strong group facilitation skills.
• Exceptional organizational skills and the ability to balance your attention to detail with swift execution - we need to do things quickly and seamlessly.
• Speed, resourcefulness, and a go-getter attitude. Be agile and thrive when operating in new spaces and fast-paced environments.
• The drive to contribute to a positive team environment and collaborate by always sharing strategies with your peers.
• Tech-savviness. You'll be using multiple systems in your role, and Salesforce experience is a plus.