Retail Product Support Lead

Job Title:
Retail Product Support Lead

Job Overview

Are you hands-on, organized, and passionate about operational excellence? As a Retail Product Support Lead at Bob’s Discount Furniture, you’ll oversee daily warehouse operations and lead a team to ensure smooth inventory flow and back-end support. You’ll play a vital role in maintaining a safe, efficient, and customer-focused environment.

Work Environment:
This role is based in a retail store warehouse setting. It involves physical work including lifting up to 75 lbs., assembling merchandise, and managing product flow. It also includes cross-functional collaboration with store teams and flexibility to work retail hours, including weekends and holidays.

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by strong leadership, operational know-how, and a hands-on, can-do attitude. If you thrive in a fast-paced environment and take pride in keeping things running smoothly, this is your opportunity to shine.

Key Skills for Success

Core Competencies & Expertise

• Warehouse and logistics operations
• Team leadership and staff supervision
• Inventory control and stock movement
• Safety compliance and best practices
• Furniture assembly and basic mechanical skills
• Task delegation and prioritization
• Hands-on problem-solving and decision-making

Preferred Competencies & Skills

• Bilingual (a plus, not required)
• Strong interpersonal communication
• Time management and adaptability in a retail setting
• Experience with back-end retail operations
• Customer-focused mindset
• Self-motivated and proactive attitude
• Conflict resolution and coaching

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country—with over 200 stores—we’re committed to skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

Benefits & Perks

• Nationally provided Medical, Dental, and Vision Insurance
• 401(k) Plan with generous company match
• Generous employee discount starting Day 1
• Paid time off, holidays, and your birthday off
• Career development and promotion opportunities
• Financial wellness programs
• Pay Range: $16.50-$21.00 per hour
• And so much more!

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill-driven workplace. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just coworkers, we’re teammates who support and celebrate each other!

Minimum Qualifications

• High school diploma or equivalent required
• 3–5 years of management or team lead experience preferred
• Proven success in a warehouse or back-end retail environment
• Ability to work a retail schedule including weekends and holidays
• Mechanically inclined and able to assemble furniture
• Ability to lift up to 75 lbs. safely

Physical Demands

• Must be able to lift, push, pull, or carry up to 75 lbs.
• Frequent walking, standing, bending, kneeling, and climbing
• Ability to safely assemble furniture using tools
• May operate warehouse equipment as needed (training provided)

Diversity is a Core Value at Bob’s

At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, you are valued, appreciated, and encouraged to be your authentic self. We’re proud to reflect the diverse communities we serve.

Take the lead in driving back-end retail excellence—apply now and help us build the best experience, The Bob’s Way!

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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