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Philips

Makes medical devices and personal health products

Field Specialist IGT

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeRemote in Germany€57k - €64.3k /yr

About the Job

Requirements

  • Completed vocational training in Electrical Engineering or Medical Technology.
  • Knowledge of medical technology and basic medical knowledge.
  • Strong internal and external communication skills.
  • Reliability, dependability, and a confident demeanor.
  • Customer management skills.
  • Assertiveness and escalation management skills.
  • Ability to collaborate professionally across departments and work as part of a team.
  • High flexibility.
  • Strong information technology and networking knowledge.
  • Good Microsoft Office skills and documentation abilities.
  • Willingness to travel extensively across regions, with more than 70% travel.
  • Willingness to work weekends.
  • Willingness to participate in extended on-call service and 24/7 standby duty.
  • Fluent written and spoken English and German.

Responsibilities

  • Independently perform corrective maintenance repairs, including remotely where applicable.
  • Analyze issues across systems and determine solutions while considering clinical, financial, and technical impacts.
  • Resolve problems within known solution patterns while balancing customer satisfaction and cost-effectiveness.
  • Maintain close customer contact and professionally manage escalation situations.
  • Independently carry out installations and Field Change Orders.
  • Perform proactive and reactive remote corrective maintenance repairs.
  • Virtually guide colleagues carrying out repairs and Field Change Orders on site.
  • Provide advanced technical instruction during installations, such as describing basic operating configurations and adapting simple protocol configurations.
  • Coordinate small projects within the scope of the job, including relocations, station upgrades, and new installations.
  • Independently resolve information technology and network faults, such as issues connecting third-party systems.
  • Work with Sales and pass along relevant information, including information about CSA, upgrades, and PLS.
  • Support internal and external partners and customers with maintenance activities.
  • Support Sales and Project Managers with technical questions.
  • Document all work and activities and prepare technical reports in accordance with Philips quality criteria for Service Record Quality.
  • Document and report safety-related defects or risks in accordance with the Customer Feedback process.
  • Act as a medical device consultant under § 83 of the Medical Devices Law Implementation Act (MPDG).
  • Comply with relevant Philips processes.

About the Company

Philips

Makes medical devices and personal health products

Philips makes medical equipment and software for hospitals and care providers, along with personal health products for consumers. Its hospital portfolio spans MRI and CT scanners, ultrasound, image-guided treatment systems and patient monitors, while Sonicare and Avent cover oral health and baby care. Clinical software connects medical images and patient data across care teams, and the company earns revenue from equipment, software, maintenance and consumer product sales. It works with health systems through long-term technology and service partnerships, including solutions for care at home. Founded in 1891, Philips is headquartered in Amsterdam, the Netherlands.

Company size
10,001+
Company stage
Acquired
Total funding
$164.7M
Headquarters
Andover, MN
Founded
1891

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