Senior Technical Integration Manager @ Loopio

Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and are eager to grow and build their careers. At Loopio, we genuinely support each other, because true success comes from working as #oneteam.

Reporting to the Manager, Professional Services, our team is adding a Sr. Technical Integrations Manager to the team. This is an exciting opportunity to apply your technical knowledge and customer service skills to deliver B2B integration support to Loopio’s Enterprise clients globally. As a key contributor on the team, you will support our most strategic and largest accounts, collaborating with Engineering, Product, Design, and Customer teams to champion customer priorities and to lead integration projects from scoping through to closure.

What You’ll Be Doing

Meet with Loopio’s customers to scope out technical integration (CRM, SSO, Seismic, APIs, and others) to implement automation workflows
Generate and analyse reports using Salesforce (Gainsight) and Amplitude, as well as through scripted queries in the Loopio database.
Make recommendations and consult based on best practices, as well as sustainable solutions that scale, balancing customization with desired customer outcomes
Serve as primary point of contact for scheduling, scope confirmation, documentation and delivering and/or receiving materials of integration projects from clients
Work in sandboxes, and access application environments to test out and triage integrations to QA and ensure a successful workflow, as well as transfer of knowledge to the appropriate customer teams
Play a role in reviewing, updating, and improving our internal documentation, client-facing materials, and project delivery methods.
Regularly communicate new workflows and integration projects back to Customer Success and Sales teams, as well as Engineering, Product and Design teams
Grow and share knowledge. You will increase your product and industry expertise, evolving into a subject matter expert on Loopio. You will become a trusted advisor to internal and external teams, share your experience and insights informally, and produce high-quality training materials.

What You’ll Bring to the Team

2-3 years experience of working on Enterprise software implementation and system integration projects for a SaaS product in a B2B environment
Must have experience working with Salesforce, APIs, Single Sign On, and other B2B SaaS technologies
Ability to build rapport and relationships quickly and develop trust with others
Must be an independent, self-motivated, and high energy individual who will take charge and exercise their problem-solving skills.
Excellent communication skills, both verbal & written
Attention to detail and deadlines; ability to manage multiple priorities.
Collaboration and Teamwork skills: works with others to deliver results, meaningfully contributing to the team and helping to improve the overall customer experience
Previous CRM Integration exposure (Salesforce, Microsoft Dynamics) are a must have in this role
Previous experience with SSO (preferably Google SSO and SAML, and Okta) and Sales tools such as Seismic are a nice to have in this role

Where You’ll Work

Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We have Hub Regions spanning across Canada, UK, and India, which means that employees live and work remotely within a 300 KM radius of Toronto (within Ontario),Vancouver (within British Columbia), Ahmedabad (within Gujarat), Pune (within Maharashtra), and London (UK) and work within regular business hours in their timezone.
You’ll collaborate with your teams virtually (we’re just a Zoom call away!) and have established core sync hours and focus time during the workday to enable us to work smarter together

Why You’ll Love Working at Loopio

Your manager supports your development by providing ongoing feedback and regular 1-on-1s
You have tons of autonomy and responsibility: this role provides an opportunity to try new things and push creative boundaries
You’ll learn more than you thought was possible; our team is obsessed with personal and professional growth (every Looper receives a professional mastery allowance each year)
You’ll be set up to work remotely with a MacBook laptop, a monthly phone and internet allowance, and a work-from-home budget to help get your home office all set up!
Join us in regular company socials, AMA (Ask-Me-Anything), and quarterly kick-off to celebrate the big wins and milestones as #oneteam!
You’ll be joining a culture that has thoughtfully built out opportunities for connections in a remote first environment.
We have Employee Resource Groups, various fun virtual activities, and many more moments for us to have fun and learn together!
You’ll be a part of an award-winning workplace and one of Canada’s fastest growing companies with ample opportunity to make a big impact here!

We recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the job description—particularly members of underrepresented groups.

Whether or not your experience checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we’ve created prompts in the application for you to share more about yourself. If you’ve made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table.

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team ([email protected]) should you require accommodations at any point during our virtual interview processes.

What You’ll Be Doing

What You’ll Bring to the Team

Where You’ll Work

Why You’ll Love Working at Loopio

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