Honor Health

Nonprofit healthcare system providing comprehensive care

ER Registration Supervisor

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timePhoenix, AZ, USANo salary listed

About the Job

Requirements

Associate-level Business College certification or equivalent experience in Patient Access is required.
Two years of customer service or front-office experience in a medical practice, medical billing, registration, or financial setting, including one year in a supervisory or leadership role, is required.

Responsibilities

Supervise the daily operations of the department and direct the team's production and performance to ensure effective use of assigned staff.
Define and delegate team-member responsibilities to support a smooth and accurate workflow.
Ensure appropriate daily staffing levels and monitor staff timekeeping, job performance, accuracy, and quality.
Ensure staff compliance with department and network policies and procedures.
Supervise and monitor daily staff performance and staffing levels, and maintain accurate records.
Assist with hiring, training, evaluation, personnel development, and corrective action; assist with department processes and improvements.
Lead huddles or staff meetings as needed to maintain communication with staff and leadership.
Complete required daily, weekly, and monthly reports and assigned work queues.
Ensure new processes are implemented on time and conduct periodic quality reviews, including analyzing, tracking, and auditing production.
Ensure high-quality service to internal and external customers and collaborate with other departments.
Maintain communication with physician offices and hospital referral coordinators, and visit provider offices and hospitals as needed to facilitate scheduling accuracy.
Plan, schedule, and implement employee training and education as needed; mentor and develop staff individually.
Support patient billing questions by maintaining knowledge of patient financial services and applicable billing interpretation.
Maintain knowledge of federal and state regulations, hospital policies, admission and registration procedures, and reimbursement criteria; ensure staff adherence to applicable guidelines.
Inform staff of monthly point-of-service collection goals, monitor goal attainment, and review collection results and missed opportunities during monthly one-on-ones.
Balance and document point-of-service collections as required.
Attend departmental meetings and payer in-services as needed to support communication across departments.
Perform other duties as assigned.

Desired Qualifications

A bachelor's degree is preferred.
Four years of financial operations or healthcare-related supervisory experience, or healthcare patient financial services experience, is preferred.
Business College Certification is preferred.

Primary City/State:

John C Lincoln - 250 E Dunlap Ave Phoenix, AZ 85020

Category:

Clinical Operations

Shift:

Day

Department:

Registration Admitting



Additional Comments To Recruiter (Enter Work Hours And Preferred Qualifications)

Monday -Friday 730a-1600 with mandatory weekend shifts twice a month

Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

The Supervisor – Registration Admitting is responsible for the supervision of the daily operations specific to their department (s). The supervisor oversees and directs work team's production and performance to ensure proper utilization and effectiveness of assigned staff. They are responsible for defining and delegating team member responsibilities to the appropriate staff in order to ensure a smooth, accurate workflow. This position ensures appropriate daily staffing levels for all positions, may maintain and monitor staff timekeeping, job performance in terms of accuracy and quality. This position will ensure staff compliance with department and network policies and procedures. May establish and conduct employee training in collaboration with the business need of the department and support leadership in daily operations.

ESSENTIAL FUNCTIONS

Supervises and monitors daily staff performance, staffing levels, and maintains accurate records. Assist in hiring, training, evaluating and personnel development, including corrective action when necessary. Assist in department processes and improvements. May lead huddles and or staff meetings to ensure an open line of communication with staff and leadership.
Completes all daily, weekly and monthly reports and assigned work queues as required. Ensures new processes are rolled out timely and performs periodic quality reviews to ensure compliance (analyzes, tracks and audits production).
Ensures that the highest level of customer service is extended with internal and external customers. Works collaboratively with other departments. Fosters communication with physician’s office and hospital referral coordinators. Visit provider offices and hospitals as needed to facilitate scheduling accuracy.
May plan, schedule, and implement training and education of employees to achieve performance standards and expectations. Mentors and develops staff on an individual basis.
May act as a financial steward and works with Patient Financial Services to ensure adequate knowledge for interpretation of patient billing questions. Maintains knowledge of current federal regulations regarding admission and registration procedures and ensures adherence to those guidelines. Informs staff of point of services collection goals monthly; monitors to ensure that collections goals are met; reviews collection results and missed opportunities with staff in their monthly one on ones. Balances and documents point of service collections as required.
Stays current with knowledge for HIPAA, Federal regulations, state regulations and hospital policy regarding admission and registration procedures and reimbursement criteria. May attend departmental meetings and payer in-services in order to enhance communications within departments.
Performs other duties as assigned.

EDUCATION

Associates Business College certification or equivalent experience in Patient Access Required
Bachelors Preferred

EXPERIENCE

2 years customer service experience or front office experience in medical practice/medical billing/registration/financial setting, including one (1) year in a supervisory or leadership role Required
4 years financial operations/healthcare related supervisor experience/healthcare patient financial services. Preferred

LICENSE AND CERTIFICATIONS

Business College Certification Preferred

We're all in for your career.

About the Company

Honor Health

Nonprofit healthcare system providing comprehensive care

Preparing company summary for Honor Health.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Scottsdale, AZ
Founded: 2013

Recently Posted Jobs

Explore more opportunities at Honor Health

See more jobs