Customer Support Representative

Job Description

• This position is focused on helping our customers achieve success and the person will provide technical support for our customers. 
• This position combines elements of customer service, customer support, customer success and quality testing of our products.

You will:

• Be a first touch point for customer inquiries.
• Work to resolve issues via Zendesk tickets w/email and phone
• Support our larger customers who may look to us for Tier 2 technical support
• Work cross-functionally with Smarter Agent account and technical teams to resolve issues
• Learn everything about our products! 

Qualifications

• You need to be very smart and have at least a bachelor's degree.
• You need to be tech saavy!
• Great with people 
• Superior organizational skills
• Detail orientated
• Superior analytical thinker
• Excellent written and verbal communication
• An understanding of project management and quality assurance
• Accolades, you go above and beyond what is required to deliver
• The ability to be both a team player and a self-starter
• An unflappable personality that can thrive in an environment where there is a ton to get done, and who can set and adjust priorities on-the-fly

Additional Information

Process for Interviewing

• Please submit your resume and LinkedIn profile by clicking “I’m Interested” and why you feel that you are a good fit for the position.
• Phone screen by Michael C. Bertoni, Director of Recruiting.
• Smarter Agent Online Assessment 
• Onsite Interview 
• Offer

All the above can be completed expediently after completion of the online assessment.