Assistant Community Manager - Facilities Focused

Assistant Community Manager (Facilities Focused)

Location: On-site | Harlem

Reports to:  Community Manager

The US base salary range for this full-time position is $38.46 plus discretionary bonus 

• 52 surface parking spaces
• One outdoor refuse collection area
• Two basketball courts
• Open paved and landscaped areas

Role and Responsibilities Overview

POSITION SUMMARY

The Assistant Community Manager (Facilities Focused) supports day-to-day facilities operations, unit turnovers, inspection readiness, vendor coordination and property upkeep at Wilson Houses.

KEY RESPONSIBILITIES

Facilities Operations, Maintenance & Asset Preservation

• Direct day-to-day facilities operations across the assigned portfolio, ensuring all physical assets, building systems, and infrastructure are maintained to the highest operational standards.
• Supervise maintenance technicians, porters, janitorial personnel, contractors, engineers, and third-party service providers.
• Oversee work order administration, response times, completion rates, and resident satisfaction
• Develop and monitor preventive, predictive, and corrective maintenance programs for all building
• Manage the operation, maintenance, repair, and replacement planning of:
  • HVAC equipment and ventilation systems
  • Boilers and heating plants
  • Domestic water systems
  • Electrical distribution systems
  • Elevators and vertical transportation systems
  • Roofing systems
  • Building envelope components
  • Fire alarm and suppression systems
  • Emergency generators and backup systems
  • Access control and security systems
• Conduct routine facilities inspections and building condition assessments to identify operational risks and capital improvement needs.
• Maintain equipment inventories, service histories, warranties, maintenance records, and asset life-cycle documentation.
• Coordinate emergency maintenance responses, disaster preparedness initiatives, and after-hours service protocols.
• Monitor building performance indicators, maintenance productivity, service-level compliance, and operational efficiencies.
• Assist with capital planning, reserve studies, infrastructure improvements, and long-term asset preservation strategies.

Unit Turns & Vacancy Readiness Programs

• Lead all apartment turnover and make-ready initiatives to minimize vacancy downtime and maximize rental revenue.
• Develop turnover schedules and project timelines to ensure units are completed within established company benchmarks.
• Coordinate inspections, maintenance repairs, painting, flooring replacement, cleaning, pest control, and vendor services.
• Conduct quality assurance inspections to ensure units meet occupancy standards and company presentation requirements.
• Conduct pre-NYCHA inspections in preparation of NYCHA
• Monitor unit turn costs, contractor performance, completion rates, and budget adherence.
• Partner with leasing and site teams to accelerate occupancy and ensure inventory remains market-ready.
• Implement process improvements designed to reduce turn times and increase operational

Facilities Compliance, HUD NSPIRE & Regulatory Readiness

• Lead inspection readiness programs for HUD NSPIRE, HQS, HPD, HDC, NYCHA lender, investor, ownership, insurance, and agency inspections.
• Ensure continuous compliance with all federal, state, and local housing, facilities, and life-safety
• Conduct recurring building inspections to identify, correct, and document deficiencies
• Maintain ongoing readiness of:
  • Common areas
  • Mechanical rooms
  • Electrical rooms
  • Roof areas
  • Grounds and exterior spaces
  • Vacant units
  • Occupied units
  • Life-safety systems
• Ensure immediate correction of life-threatening, severe, and health-and-safety
• Monitor inspection scores, deficiency reports, corrective action plans, and compliance
• Support compliance with HUD, LIHTC, Section 8, Fair Housing, and other affordable housing program
• Coordinate recurring testing, certifications, and inspections required by regulatory agencies and governing authorities.

Violations, Risk Management & Government Agency Relations

• Oversee the correction and removal of violations issued by NYCHA, HPD, DOB, FDNY, ECB/OATH, DEP, DHCR, and other regulatory agencies.
• Maintain comprehensive violation-tracking systems and regulatory compliance
• Coordinate vendors, consultants, licensed professionals, and internal personnel to complete corrective work.
• Prepare and submit certifications, permits, supporting documentation, and closure requests required for violation dismissal.
• Monitor regulatory deadlines and agency compliance requirements to mitigate organizational
• Conduct periodic audits to ensure violations and compliance issues are resolved timely and
• Support risk management initiatives designed to reduce liability exposure and improve operational

Building Appearance, Grounds & Environmental Services

• Ensure exceptional property appearance, curb appeal, and building presentation
• Oversee maintenance and cleanliness of:
  • Lobbies
  • Hallways
  • Stairwells
  • Basements
  • Community spaces
  • Mechanical rooms
  • Roof areas
  • Refuse and compactor rooms
  • Exterior grounds
• Manage landscaping, snow removal, seasonal maintenance, and exterior enhancement
• Monitor housekeeping standards, sanitation programs, pest management services, and waste removal operations.
• Conduct routine property inspections to ensure company appearance standards are consistently
• Implement corrective action plans to address environmental, housekeeping, and operational

Perks & Benefits

• Medical, Dental, and Vision coverage Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.
• Flexible Spending Accounts (FSA) Pre-tax accounts available for eligible healthcare and dependent care expenses.
• 401(k) Retirement Plan Opportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.
• Paid Time Off & Holidays Competitive PTO program, including paid holidays, vacation, and sick time.
• Commuter Benefits Pre-tax commuter benefits available for transit and parking expenses.

New York Pay Range 38.46 - 38.46 USD