Manager Customer Projects and Services Contract Management

Lead the strategic transformation and growth of engineering delivery across Europe & France within the Digital Buildings Systems & Projects business.

Act as the bridge between Country organizations and the Global Engineering Centre (GEC), driving business growth, commercial success, operational excellence, stakeholder alignment, and engineering capability expansion.

The position is based in Europe and requires regular travel across the region to engage with leadership teams, support strategic initiatives, strengthen stakeholder relationships, and drive successful business outcomes.

Business Growth & GEC Expansion

• Develop and execute strategic growth plans with Country leadership and the GEC Leader.
• Expand adoption of offshore hardware design, software engineering, graphics engineering, and project delivery services.
• Identify opportunities from sales pipelines and live project backlogs.
• Establish annual growth plans, region/country targets, and savings forecasts.
• Drive business transformation initiatives that improve competitiveness and margins.

Executive Stakeholder Management & Leadership Engagement

• Build relationships with Country Presidents, Vice Presidents, Sales Leaders, Operations Leaders, Engineering Leaders, and Tendering Managers.
• Partner with VP Digital Energy Systems Europe & France to promote GEC adoption.
• Lead executive reviews and communicate business value, savings, performance, and future opportunities.
• Act as the primary liaison between regional leadership and GEC delivery teams.

Business Development, Sales Enablement & Commercial Support

• Identify and develop sales opportunities suitable for GEC-supported delivery.
• Support tendering teams with competitive costing, engineering estimates, and offshore delivery models.
• Partner with sales teams to improve competitiveness and win rates.
• Support customer pursuits through solution discussions and value-based propositions.
• Contribute to strategic account growth and engineering service expansion.

Forecasting, Resource Planning & Financial Performance

• Build monthly and annual forecasts of GEC engineering hours by country and region.
• Agree annual delivery targets with Country Vice Presidents.
• Develop labour savings forecasts and track realized savings.
• Support budgeting, workforce planning, and capacity management activities.
• Monitor forecast versus actual delivery performance.

Delivery Governance & Program Management

• Provide program management oversight for all Europe & France projects delivered through GEC.
• Ensure timely project execution, progress reporting, and accurate invoicing.
• Monitor schedule adherence, delivery performance, and issue resolution.
• Drive collaboration between Country and GEC teams to ensure successful project outcomes.

Quality Management & Customer Satisfaction

• Govern quality processes across all GEC-delivered projects.
• Ensure compliance with country engineering standards and requirements.
• Drive lessons-learned reviews and corrective actions.
• Measure internal customer satisfaction and implement improvement plans.
• Promote a culture of continuous improvement and accountability.

Performance Analytics & Business Reporting

• Build and maintain executive KPI dashboards.
• Report on delivered hours, savings achieved, forecast versus target, utilization, quality, and customer satisfaction.
• Provide business insights and recommendations to leadership teams.

Engineering Capability Development

• Identify training and development needs for GEC engineers.
• Connect country SMEs with GEC teams to strengthen technical capabilities.
• Support competency development, succession planning, and workforce growth.

Required Experience

• Experience working within global and multicultural organizations.
• Strong collaboration and stakeholder management skills.
• Experience operating in matrix organizations.
• Strong technical, business, and financial acumen.
• Knowledge of tendering, estimating, engineering costing, and offshore delivery models.
• Working knowledge of pre-sales activities and project execution environments.
• Excellent written, verbal, and presentation skills.
• Ability to influence stakeholders at engineering, management, and executive levels.
• Self-driven, result-oriented, and passionate about growth and efficiency.
• Experience driving transformation and implementing new initiatives.

Highly Desirable

• Experience leading engineering transformation programs.
• Experience in PMO, Program Management, Engineering Management, or Project Portfolio Management roles.
• BMS industry expertise and proven track record.
• Commercial leadership, business development, or strategic account management experience.
• PMP or equivalent certification.

Key Competencies

• Commercial Acumen
• Business Development
• Executive Influence
• Key Account Management
• Stakeholder Engagement
• Program Management
• Quality Management
• Resource Planning
• Change Leadership
• Strategic Thinking

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this UK based position, the expected pay range is GBP 83,200 - GBP 124,800 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United Kingdom. Our pay ranges are determined by the local market.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, and confidential counseling for life’s challenges.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.

Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

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When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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