MCN Operations Project Intern

Responsibilities

TikTok Shop SEA is redefining shopping by bringing discovery, entertainment, and commerce into one experience. Across Southeast Asia, we work at the intersection of technology, content, business, and operations to build a trusted, engaging e-commerce ecosystem where users, sellers, creators, and partners can connect and grow. As the platform scales across SEA, we take on complex challenges across content, commerce, trust, and the differing needs of each local market, while driving sustainable growth in the ecosystem. You will shape the future of e-commerce in a region with sustained growth and strong long-term potential. The Agency Support team plays a key role in enabling TikTok Shop’s agency ecosystem in Vietnam, working closely with MCNs (Multi-Channel Networks), TSPs (TikTok Shop Partners), and TAPs (TikTok Affiliate Partners) to support scalable growth on the platform. In particular, the e-Commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests. Applications are reviewed on a rolling basis, so we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period. Candidates who pass resume screening will be invited to participate in TikTok's technical online assessment. This role focuses on maintaining operational excellence across agency workflows by supporting day-to-day partner operations, ensuring campaign readiness and smooth execution, managing voucher creation and activation to drive campaign performance, maintaining accurate and timely reporting to track agency performance and key metrics, and handling as well as resolving operational tickets efficiently to minimize disruption. Responsibilities - Support the growth and development of partners' e-Commerce sales performance, with a focus on livestream content. - Support relationship management with partners by representing the TikTok Shop platform in day-to-day collaboration. - Analyze partner performance, prepare regular reporting on key operational initiatives, and provide recommendations to improve traffic and conversion. - Support livestream schedule planning for partners in line with platform campaigns, and help ensure platform benefits are allocated according to policy and fairness principles. - Monitor real-time campaign and project performance, and track post-campaign results for evaluation and follow-up. - Provide support on other ad hoc operational duties and team projects as needed.

Qualifications

Minimum Qualification(s) - Currently pursuing an undergraduate degree in Marketing or a related Business discipline. - Good understanding of user generated content. - Good interpersonal skills, strong logical thinking, and analytical abilities. - Proactive mindset with a willingness to learn and grow in the e-Commerce industry. Preferred Qualification(s) - Experience working in e-Commerce or social commerce is a plus. - Strong sense of responsibility and quick learning ability. By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy. If you have any questions, please reach out to us at [email protected]

Job Information