Senior Lead Project Manager - Project Management Office, Agentic AI

Senior Lead Project Manager, Agentic AI Platform

The future of money is being built right now. At FIS, we help the world’s businesses, banks and communities move, manage and grow money with confidence. Join a team that values fresh thinking, works together to solve complex challenges, and creates technology that powers everyday life.

About the role

We are looking for a Project Manager Sr Lead, PMO to support the FIS Agentic AI Platform Product & Operations organization. In this role, you will lead planning, delivery governance and operational discipline across platform development, product onboarding, artificial intelligence workload migration and production readiness. You will work with Product, Engineering, Operations, Risk, Security, Compliance and business teams to turn priorities into clear plans, measurable results and reliable delivery.

Your key responsibilities

• Own the integrated program plan for the platform roadmap, onboarding and migration workstreams. Capture and manage all committed milestones, owners, dependencies and target dates, and report milestone variance through agreed review cycles.
• Run weekly risk, action, issue and dependency reviews. Maintain decision and action logs with owners and due dates, target at least 90% on-time action closure, and escalate overdue critical items with clear recovery plans.
• Coordinate work across Product, Engineering, Operations, Risk, Security, Compliance and portfolio teams. Assign an owner and resolution date to every critical dependency and escalate critical blockers within one business day.
• Lead release and operational readiness reviews using clear entry and exit criteria. Confirm that every production release has go/no-go evidence, service and support ownership, operational controls, and rollback and recovery plans before launch.
• Manage platform adoption, onboarding and migration against approved targets. Maintain one program tracker for all in-scope solutions, provide weekly progress, ageing and exception reports, and deliver monthly scorecards covering delivery, adoption, service health, risk, cost and value.

What you bring

Required qualifications

• 10 or more years of experience leading complex enterprise technology programs or Project Management Office delivery across teams, stakeholders and locations.
• Experience turning strategy and product roadmaps into integrated delivery plans, with strong milestone, dependency, risk, issue and decision management.
• Strong knowledge of Agile and product delivery practices, including demand, backlog, release and executive reporting across Product and Engineering teams.
• Proven ability to work across technology, operations, governance and business teams, influence without direct authority, and build accountability in a fast-moving environment.
• Strong written and verbal communication skills, including the ability to turn complex program information into clear executive updates and decisions.

Preferred qualifications

• Experience supporting artificial intelligence, cloud, platform engineering, developer platforms or enterprise technology transformation programs.
• Familiarity with agentic artificial intelligence platforms, technology governance, onboarding and migration, observability, operational readiness or production support models.
• Experience working in financial services or another regulated environment.

The impact you’ll make:

The Agentic AI Platform is building a common, governed foundation for artificial intelligence solutions across FIS, including secure model access, agentic workloads, controls and enterprise adoption. As Project Manager Sr Lead, PMO, you will connect strategy to delivery by creating the program discipline needed to scale the platform, speed up onboarding and migration, manage critical dependencies and give leaders a clear view of progress and risk. Your work will help FIS deliver artificial intelligence capabilities safely, consistently and at enterprise scale.

What we offer you

Bring your ideas. Build your future. At FIS, you'll find the support, resources and opportunities to develop your career while helping shape the future of financial technology.

We offer:

• Internal career growth opportunities
• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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