Human Resources Business Partner

Description

This role supports Whole Foods Market stores, within the Worldwide Grocery Stores organization.

Amazon is seeking a strategic and solution-focused Human Resources Business Partner (HRBP) to power the trajectory of our business by ensuring we have the right talent mix, leadership, and capabilities to innovate and deliver exceptional customer and Team Member experiences. As an HRBP, you will serve as a leader of people and organizational strategy — accelerating business outcomes through diagnosis, development, and execution of integrated solutions.

You will build trusted relationships with leaders and act as the client face of TMS (Team Member Services), interfacing and liaising with Recruiting, Team Member / Team Leader Development, Compensation, Benefits, HRIS, and the Legal organization. You will coach, act as a change agent, and influence critical decisions around talent and organizational design to drive business results while ensuring compliance with corporate policies, government regulations, and statutory requirements.

This role requires travel up to 25% of the time.


Key job responsibilities
Organizational Effectiveness

Leverage deep knowledge of the business — including P&L, retail operations, and the competitive grocery/retail landscape — to tailor people-focused solutions that drive business outcomes

Interpret key people metrics and trends, utilizing mechanisms to inspect, monitor, and proactively mitigate organizational risks

Design, recommend, and implement effective organizational structures that align with business strategy, strengthen culture, and enable inclusive decision-making

Partner with leaders to build customer-centric, Team Member–focused organizations that foster agility and empower frontline decision-making

Ensure dynamic assessment of organizational capability — strengths, weaknesses, and opportunities — on a forward-looking basis

Recommend new approaches, policies, and procedures to drive continual improvement in TMS service delivery

Leader and Leadership Team Effectiveness

Assess both long-term and immediate leader talent needs to achieve business goals

Develop strategies to build required leader skills and establish inclusive talent pipelines

Coach and advise individual leaders and leadership teams on improving management abilities, addressing business challenges, and strengthening culture

Challenge leaders when necessary to break mental models on ways of working, biases, structure, and talent decisions

Reinforce difficult decisions that align with organizational strategies and values

Change Management

Use listening mechanisms to identify trends, risks, and hotspots to inform change plans and maximize both customer and Team Member experience

Drive effective change environments by leveraging multiple perspectives and inclusive communication strategies

Influence and coach leaders as they build their teams' ability to navigate organizational changes

Monitor and evaluate implemented changes to assess effectiveness and durability

Talent Planning & Workforce Strategy

Build long-term, inclusive workforce plans aligned with business objectives; proactively identify current and anticipated workforce capability gaps and develop strategies to close them

Coach and support leaders in executing workforce plans and making resource-allocation decisions

Anticipate industry trends and talent needs, determining gaps in current and future capabilities

Create talent goals and cadence with the Leadership Team, building inclusive talent mechanisms into the organization's rhythm of business

Team Member Relations & Compliance

Consult with and advise organizational leaders and Team Members on TM relations and related issues within assigned client groups

Provide sound policy interpretations and practice decisions; ensure adherence to company policies and applicable federal, state, and local regulations (including FMLA, ADA, HIPAA, and Leaves of Absence)

Provide assigned client teams and leaders with training, coaching, and guidance to maintain compliance

Serve as a neutral, approachable TMS professional who recognizes and proactively resolves potential people and organizational issues — escalating as appropriate

A day in the life
This is an in-person role. You’ll be on-site in our stores four days per week, working shoulder-to-shoulder with the leaders and Team Members you support — walking the floor and being a familiar, trusted face, not working from behind a desk or screen.
This role requires balancing strategic thinking with hands-on execution. You will partner with business leaders to develop HR solutions aligned with business objectives, support organizational design initiatives, drive talent strategies, and create mechanisms to assess organizational health. You must be comfortable dealing with ambiguity while building structured approaches to drive successful and equitable outcomes.
The HRBP serves as a trusted advisor and member of the business leadership team — expected to bring perspectives on the intersections of people strategy and business performance. You will engage as a subject matter expert on TMS-related topics and model a commitment to customer service, Team Member well-being, and the values that set our organization apart.
The best HRBPs in our stores are the ones leaders and Team Members know by name — approachable in the aisle and the break room, not just in meetings. Strategy matters, but only when it’s grounded in real understanding of the people doing the work every day.

Basic Qualifications

- 5+ years of HR work within an international, fast-paced, and customer-driven environment experience
- 2+ years of human resources or a mix of equivalent experience
- 2+ years of human resources or equivalent (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing) experience
- Knowledge of local labor law
- Experience in HR within an international, fast-paced and customer-driven environment
- Experience in a call center, distribution center, or manufacturing environment
- Experience supporting hourly employee client group
- Experience with MS Office tools and HR Information Systems
- Bachelor's degree or equivalent
- 3+ years of HR experience
- Experience with HR processes and systems
- Experience with analytical tools and ability to dive deep into metrics and reporting
- 4+ years of retail or operations, or 4+ years of customer-facing retail, hospitality, or grocery industry experience
- Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management
- • Willingness to work on-site four days per week, including time on the sales floor

Preferred Qualifications

- Master's degree in Human Resources Management
- Experience in human resources with companies supporting 250-500 or more associates
- Experience managing and leading employees
- Master's degree or above in Human Resources Management, Business Administration or a related field
- Experience in e-commerce, retail or advertising, or experience communicating with a wide range of stakeholders, including colleagues and leadership
- Experience in retail, operations and/or business management
- Experience analyzing HR metrics and using data insights to drive business decisions
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
- Experience hiring and developing strong talent and building a team
- Knowledge of retail food code and regulations governing grocery retail at local, state, and federal levels
- • Knowledge of HRMS/HRIS systems (e.g., Workday, Kronos) and proficiency with Microsoft Office Suite

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.