Customer Support Specialist 1 - Accounting
About the job
- A bachelor’s degree in Business Administration, Accounting, Finance, or a related field is preferred.
- Strong technical proficiency, curiosity, and the ability to quickly learn new software and technologies.
- A solid understanding of financial processes, including budgeting, forecasting, and financial reporting.
- The ability to interact effectively with technical and non-technical stakeholders.
- Demonstrated problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
- A process-oriented approach and ability to improve and streamline operations.
- A proactive approach to client support and relationship management.
- Serve as the initial contact for client support requests via phone, email, chat, and voicemail, ensuring timely and effective resolution.
- Provide advanced support for Clubessential products, including accounting, payments, membership, banquets, reporting, hardware integrations, and related technical environments.
- Document client interactions comprehensively in CRM systems and manage escalation to higher support levels when necessary.
- Engage with clients to understand their needs, offer value-added solutions, and demonstrate technical proficiency.
- Troubleshoot payment solution issues and work with third-party partners to resolve complex problems related to credit card devices, networking, and processing.
- Act as a trusted advisor to clients, manage expectations, and promote product adoption.
- Proactively monitor client utilization and health, identify at-risk accounts, and implement strategies to improve retention and satisfaction.
- Maintain full product knowledge by engaging with product release information and learning about new products or services offered.
- Assist the Product team and internal customers in developing ideas, concepts, and solutions that help the product meet company objectives, support company growth, and remain easy to implement and support.
- Own and resolve complex, multi-system client issues related to payment processing, accounting workflows, and reporting with minimal escalation.
- A team-oriented approach to client support and relationship management.
About the company
Xplor provides a global platform that combines vertical-focused management software with embedded payments to help small and mid-sized businesses in education, fitness, field services, and personal services run their operations and process payments. Its platform pairs industry-specific software (such as childcare, gyms, golf clubs, and other service businesses) with an integrated payments layer (Xplor Pay) so transactions can be handled inside one system across multiple geographies. It differentiates itself by offering a multi-vertical, vertically specialized SaaS ecosystem tightly integrated with payments, built through a series of acquisitions to create a broad, international platform. The goal is to empower SMBs to grow recurring revenue and scale payment volumes globally, aiming to serve over 130,000 businesses and process tens of billions in payments.
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
N/A
Headquarters
Atlanta, Georgia
Founded
2022
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Simplify's Take
What believers are saying
- March 2026 merger closed, lifting scale to $900 million revenue and $47 billion payments.
- August 2026 acquisition of Ezypay strengthens Asia-Pacific recurring payments and SaaS monetization.
- Xplor is investing eight figures in native AI and a Bitlancer payroll automation acquisition.
What critics are saying
- S&P kept Xplor T1 LLC at B- in August 2026, signaling fragile leverage.
- Kaihara v. XPlor Technologies LLC in Missouri courts exposes employment and conduct risk.
- Integration failure across Ezypay, Clubessential, and legacy brands could destroy underwriting confidence and margin.
What makes Xplor unique
- Xplor unites vertical SaaS, embedded payments, and AI across 130,000 businesses.
- Clubessential merger added golf and club software, expanding Xplor's cross-sell footprint.
- Xplor Pay connects recurring billing, commerce, and operations across twenty countries and regions.
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Benefits
Remote Work Options
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 1%2 year growth
↑ 0%Xplor Pay, a full-service, integrated payment solutions provider based in the United States and Transaction Services Group (TSG), a global provider of business management software and integrated payments for the subscription economy, today announced that they have entered into a definitive merger agreement.
Xplor appoints Jonathon Blissenbach as President of Field Services to accelerate growth in high-potential vertical. FieldEdge is sharing an update from Xplor Technologies as Jonathon Blissenbach joins the team as President of Field Services, leading the teams behind Service Autopilot and FieldEdge. Read the full announcement below. ATLANTA, GA - July 15, 2026 - Xplor Technologies ("Xplor"), a global leader in software, payments, and intelligent capabilities for everyday life businesses, today announced the appointment of Jonathon Blissenbach as President of Field Services. The move reflects Xplor's continued investment in scaling its field service management portfolio, as field service providers search for smarter ways to optimize service delivery and efficiency. Blissenbach will lead Xplor's Field Services vertical, which serves businesses across industries such as HVAC, plumbing, electrical, lawn care, snow removal and pest control, through its FieldEdge and Service Autopilot management software solutions. He will focus on accelerating growth, advancing product innovation, and delivering greater value to customers and partners navigating an increasingly digitized and competitive landscape. "Field services represent a significant growth opportunity for Xplor," said Randy Eckels, CEO of Xplor Technologies. "As businesses modernize their operations - from scheduling and dispatch to payments and customer engagement - demand for integrated, end-to-end platforms continues to grow. Jonathon brings the leadership experience and track record we need to scale our presence and impact in this market." Proven leadership to scale a complex, high-growth market. Blissenbach brings more than 25 years of experience in software and IT, including over two decades of executive leadership roles across high-growth SaaS businesses. He has led operations spanning product, sales and go-to-market, and has a strong track record of scaling vertical software portfolios through both organic growth and acquisition. "Field services businesses are at an inflection point," said Blissenbach. "They're balancing rising customer expectations with growing operational complexity. Xplor is uniquely positioned to help these businesses simplify their operations and unlock growth through integrated software and payments, and I'm excited to help lead that next chapter." Investing in a rapidly evolving market. Set to grow at a compound annual growth rate of 9.8% from 2026 to 2033, the North America field services market continues to expand as businesses accelerate digital transformation, adopt mobile-first workflows, and prioritizeoperational efficiency.1 Service providers are increasingly seeking unified platforms that connect job management, payments, reporting, and customer interactions - helping reduce administrative burden while improving service delivery. Xplor's investment in dedicated leadership signals its commitment to meeting these evolving needs and strengthening its position as a trusted partner to service-based businesses. Building momentum for the future. Blissenbach's appointment reflects Xplor's commitment to building the future of industry-specific software through strategic investment in leadership, AI-driven innovation, and product excellence - accelerating the delivery of smarter, connected technologies that create measurable value for customers. With a strengthened leadership structure and a clear focus on high-potential verticals, Xplor is well positioned to expand its reach, deepen partnerships, and support businesses as they adapt to a rapidly changing operating environment. About Xplor Technologies. Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, FieldEdge help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences. More than 130,000 businesses in 72+ countries rely on Xplor to run their day and get paid, processing over $47 billion in payments annually. Its connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most. Xplor is backed by world-class investors Advent International, Battery Ventures, Osprey Investors, and Silver Lake.
Xplor Technologies has acquired Bitlancer, a technology partner specialising in payroll automation and AI-powered tools for fitness operators. The deal adds fully embedded payroll processing and AI-powered business automation tools directly within Xplor's vertical SaaS platforms. Bitlancer's payroll and studio operations tools use AI to help fitness businesses manage staff payments, track performance and automate decision-making. Following the acquisition, Xplor will enable businesses across fitness, golf, recreation, field services and education sectors to access embedded payroll processing and AI-driven operational intelligence from within its connected platform ecosystem. Bitlancer's team will remain with Xplor to lead development and expansion of embedded payroll and AI capabilities across the platform. The acquisition reinforces Xplor's strategy of delivering platform-wide capabilities beyond core business management software.
Press room: childcare & education. 20 May 2026 Xplor Horizons returns this September, bringing the ECEC community together in Melbourne. by Emily Lahey Xplor Education has announced the return of Xplor Horizons, its national early education conference, set to take place on Thursday 3 September 2026 at Evoque Events in Melbourne's CBD. 30 April 2024 Xplor Technologies unveils financing solution for small businesses. by Emily Lahey The new product aims to counter traditional lending processes by getting funds into the hand of business owners more efficiently... 07 August 2023 Xplor Education is the sector's Most Improved Child Care management system. ATLANTA, GA - August 7, 2023 - Xplor Education is pleased to announce it has been awarded the "2023 Most Improved Child Care... 25 January 2023 Xplor Technologies adds handy web features to Playground - enabling educators to get more done, even when on the move. MELBOURNE, AUS - January 25, 2023 - Xplor Technologies, a global platform integrating software, payments, and commerce accelerating technologies for businesses... 21 July 2022 Technology innovator Discover by Xplor leads educators into the future with Playground. AUCKLAND, NZ - July 21, 2022 - Discover by Xplor, New Zealand's leading all-in-one student management and parent engagement software platform, has today announced... 09 August 2021 Xplor acquires Discover, signaling further investment in edu-tech for NZ Parents and childcare centres. AUCKLAND, New Zealand/MELBOURNE, Australia - 09 August, 2021 - Xplor Technologies, a global platform integrating software, payments, and commerce-accelerating technologies for businesses... 04 May 2021 Xplor acquires MyWaitList, deepening commitment to helping childcare centres increase occupancy across Australia. MELBOURNE, Australia - 4 May, 2021 - Xplor Technologies, a global platform integrating software, payments, and commerce-enabling solutions for businesses in...
Xplor Technologies has today announced it has acquired New Zealand’s leading childcare management software platform, Discover.