Training Specialist - Sales

Turn great sales knowledge into confident conversations, stronger performance, and lasting commercial results.

If you love developing people, bringing learning to life, and helping colleagues turn sales techniques into meaningful customer conversations, join IHG Hotels & Resorts as a Training Specialist - Sales .

Why join us?

Help build the sales capability behind exceptional guest experiences and stronger commercial performance. You’ll deliver engaging training for new hires and existing colleagues, coach the skills and behaviors that drive revenue and customer experience, and continuously improve how our people learn and perform.

This is an opportunity to combine your sales expertise, facilitation skills, and passion for developing people while growing your career within a global hospitality organization.

What You’ll Do

• Deliver interactive new hire and ongoing training in sales, revenue enhancement, customer service, systems, policies, processes, and career development.

• Help enhance agent's skills that build confidence, strengthen customer conversations, and improve commercial results in an inclusive, engaging classroom.

• Track attendance, engagement, and performance; assess operational readiness and provide timely feedback, coaching, and action plans.

• Use learner and business insights to identify skill gaps, evaluate training effectiveness, and improve curricula and materials.

• Partner with Operations and stakeholders to share training progress, address performance gaps, and reinforce learning on the job.

• Support user acceptance testing, quality-control activities, focus groups, and other learning and business initiatives.

What You Bring

• At least 2 years of Sales or Contact Center training experience; direct Sales Training or Sales Product Training experience is required.

• An Associate or Bachelor’s degree in sales, training, education, or a related field, or equivalent education and relevant experience.

• Strong facilitation, presentation, and communication skills to deliver practical, engaging learning and adapt messages to diverse audiences.

• Effective coaching, organization, and classroom-management skills to improve performance, reinforce desired behaviors, and maintain learner engagement and accountability.

• Proficiency in Microsoft Office, training systems, databases, and business tools, with the analytical skills to translate performance data into learning recommendations.

• Flexibility to work onsite, night-shift at least 80% of the time based on business and training requirements.

What’s In It For You

• The opportunity to directly influence the sales capability and success of new and existing colleagues. 

• The opportunity to shape team performance, strengthen sales capability, and develop the next generation of sellers and leaders. 

• Earn competitive pay plus work from home allowance, sales incentive, and performance accelerators 

• Unique IHG perks: Retirement Plan, Employee Hotel Discount, Recharge Days, Work-from-Home arrangement (except as needed onsite e.g. New Hire Orientation, Training, and Performance Management), “Giving for Good” Volunteer Days, Colleague Share Plan Participation, and generous time-off.  

• A culture that values performance, learning, inclusion, and “True hospitality for good.”

Ready to turn learning into confident sales conversations and stronger performance? Apply today and grow your career with IHG.