Area Manager - Retail

Area Manager

DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco and many more!

We are currently recruiting for a Area Manager on a permanent, full time basis to cover the following locations -

Bournemouth, Bristol, Camberley, Cardiff, Cheltenham, Crawley, Exeter, Plymouth, Southampton, Swansea

This is a Monday - Friday role working 7 hours per day. You will be required to travel around to numerous different stores within your area so please ensure you have access to your own vehicle and have a full driving licence.

Responsibilities;

• To drive sales through consistently high visual merchandising & operational standards

• To develop & maintain a highly capable team – providing induction, coaching & support to ensure the Team Leaders are set up to succeed.

• To act as first line support to the Operations Team to support & deliver process efficiencies & business improvement opportunities.

• To directly line manage a group of Team Leaders, coaching them to achieve process efficiency & high-quality standards in the field

• Monitors instore standards, sharing best practice amongst the TLs raising the bar on area performance.

• Manages escalated host concerns around quality & standards, resolving these within agreed parameters.

• Proactively identifies TL performance improvement opportunities - providing coaching & escalating as required. 

• Holds responsibility for induction - ensures all new TLs receive a warm welcome into the business & are supported throughout their probation period. Provides meaningful feedback & targets for improvement where required.

• Embeds an effective buddy system meaning that any new TL starters or a period of TL absence is not reflected in adverse zone performance or poor feedback from hosts.

• Recognises & celebrates great performance.

• Works with other Area Managers & under the direction of Central Support Teams to identify trends in learning & development gaps & escalates where necessary.

• Suggests opportunities to drive improvement & efficiency & is actively involved in any improvement work or project.

• Supports the BOMS with delivering field coms, launches and initiatives and obtaining meaningful feedback.

• Works as first line support with the Operations team to embed new ways of working, identifying areas for process & quality improvements & shaping action plans.

• Works under the direction of the Operations Manager to shape & deliver communication & training.