Technology Manager

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Role: Technology Manager

Location: Watford, UK (On-Site)

What you’ll discover

• A global technology team focused on service excellence and continuous improvement.

• Opportunities to lead end-user technology services across corporate and international locations.

• A collaborative environment where data, user feedback, and strong partnerships shape better service outcomes.

What you’ll do

The Technology Manager leads end-user technology operations that provide reliable, secure, and consistent support for associates across corporate and international locations. This role connects business needs with day-to-day technology delivery, ensuring teams, suppliers, tools, and processes work together to create a strong user experience.

The role oversees deskside support, executive support, Tech Bars, mobile device support, conference room audio/video (AV) support, event-support participation, onsite escalations, and asset lifecycle activities including provisioning, inventory, reclamation, refresh, and disposal. The Technology Manager also drives service maturity through operational metrics, continuous improvement, vendor partnership, and clear ownership of service quality.

Key Responsibilities:

• Lead onsite, deskside, executive, Tech Bar, mobile, conference room AV, event support, and escalated support services with a focus on responsiveness, quality, and consistency.

• Own end-user asset lifecycle processes, including provisioning, inventory accuracy, CMDB integrity, refresh planning, reclamation, and secure disposal.

• Coordinate support for conference rooms, collaboration spaces, and business events to ensure reliable technology experiences for presenters and participants.

• Use KPIs, operational trends, user feedback, and audit results to identify risks, improve service performance, and reduce recurring issues.

• Drive standardization, documentation, and process maturity across support practices, tools, handoffs, and escalation paths.

• Partner with vendors, engineering teams, business stakeholders, cybersecurity, procurement, and regional teams to deliver reliable service outcomes.

• Manage priorities, workload, budgets, supplier performance, and service risks with clear communication and timely escalation.

• Coach and develop team members while building a culture of ownership, accountability, collaboration, and continuous improvement.

What you’ll need

We are looking for a customer-focused technology leader who can balance operational delivery, people leadership, data-driven improvement, and stakeholder partnership in a complex global environment.

• Bachelor’s degree in Information Technology, Computer Science, or related experience.

• Developed experience of IT support, end-user services, service delivery, or technology operations experience, including leadership responsibility.

• Strong knowledge of deskside support, executive support, conference room AV, event-support coordination, asset lifecycle management, ITIL practices, incident management, and operational support models.

• Experience with ServiceNow, CMDB, asset management, endpoint management, reporting, and analytics tools.

• Ability to manage vendors, budgets, compliance expectations, audit readiness, and cross-functional service improvements.

• Strong communication, analytical thinking, prioritization, and stakeholder management skills.

• Ability to support global business hours and collaborate across U.S., Europe, India, Canada, and Australia teams.

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