International Specialist 1
Cincinnati Children’s Hospital and Medical Center
International Specialist 1
Cincinnati Children’s Hospital and Medical Center
Pediatric hospital, research, and medical education
Primary Location
Burnet CampusDepartment
Financial Clearance CenterShift
Day (United States of America)Schedule
Full timeWeekly Hours
40FTE
1Employee Status
Regular*Expected Starting Pay Range
$53,705.60 - $67,142.40*Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.
Cincinnati Children's is seeking an InternationalSpecialist Ito support international patients and families as they prepare for care, travel to Cincinnati, navigate services during their stay, and transition home. This role coordinates across clinical teams, financial clearance, guest services, interpreter services, families, international payors, and partner organizations to help ensuretimely, organized, and compassionate support.
What You Will Do
Serve as a point of contact for international patient care inquiries and family questions throughout the care journey.
Gather, organize, and route medical records to support referrals, treatment planning, approvals, and travel coordination.
Coordinate appointments and supporttimelyservices while being sensitive to family travel needs.
Composevisa-supportdocumentation after satisfactory financial arrangements are in place.
Coordinate with Guest Services to support accommodation and transportation needs.
Help arrange interpreter services as needed andmaintaincompliance with HIPAA privacy requirements when working with third parties.
Work with clinical, financial, embassy, ministry, payor, and partner contacts to support international care coordination.
Support family orientation, ongoing triage, documentation requests, medication or appointment questions, and transition needs when families return home.
What Will Help You Be Successful
Strong organization and attention to detail in a fast-paced, case-based environment.
Clear, warm, and professional communication with families, clinical teams, and external partners.
Ability to balance multiple time-sensitive cases while keeping patient and family needs clear.
Empathy and composure when supporting families through stressful situations, including difficult care circumstances.
Comfort coordinating across multiple teams and following defined procedures while escalatingimportant issuesappropriately.
Job Qualifications
Bachelor's degree in a related field.
2 years of work experience in a related job discipline.
Preferred Qualifications
Arabic languageproficiencyis highly preferred based on current patient and family support needs; final posting language should be confirmed before launch.
Additionallanguageproficiencymay be helpful,particularlylanguages commonly used by international families served by the program.
Experience coordinating patient services, international services, healthcare access, travellogistics, financial clearance, case management, or complex client/family support.
Exposure to Epic or similar healthcare documentation systems is helpful but not listed as a hard requirement in the approved profile.
Work Environment
Entry-level professional role using defined procedures with guidance from more senior roles.
Fast-paced international patient coordination environment with sensitive, time-bound case details.
Includes cross-functional coordination with clinical teams, financial services, guest services, interpreter services, partner institutions, and internationalpayors.
Weekly rotating on-call coverage for arrivals and bereavement support
About Us
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's is:
Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
One of the nation's America’s Most Innovative Companies as noted by Fortune
Consistently certified as great place to work
A Leading Disability Employer as noted by the National Organization on Disability
Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.
Comprehensive job description provided upon request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
Pediatric hospital, research, and medical education
Cincinnati Children’s Hospital Medical Center is a nonprofit academic medical center that provides pediatric care across the spectrum—from routine well-child visits to treatment of rare and complex illnesses—and serves as the Department of Pediatrics for the University of Cincinnati College of Medicine. Care is delivered by pediatric specialists in hospital and clinic settings, while researchers and educators translate findings into better treatments and train residents and fellows. It differentiates itself by combining patient care with university-backed pediatric research and education at scale, along with a commitment to equality and an inclusive environment for staff, patients, and families. Its goal is to improve child health by delivering high-quality care, advancing medical knowledge through research, and training the next generation of pediatric professionals.
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