VTC Integrator
No salary listed
Mid
Bachelor's
Linthicum Heights, MD, USA
In Person
IT OperationsSystem Administration
No H1B Sponsorship
US Top Secret Clearance Required
About the job
Requirements
- Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance is required.
- A Bachelor of Science degree in Computer Science, Information Technology, or a related field is required.
- Experience installing, integrating, operating, and maintaining video teleconferencing (VTC) or unified communications systems is required.
- Knowledge of conferencing endpoints, audio/video components, signaling, and network dependencies is required.
- Ability to diagnose conferencing quality, connectivity, configuration, and interoperability issues is required.
- Experience conducting integration testing, operational checks, and post-change validation is required.
- Understanding of secure configuration, access controls, and classification-specific system boundaries is required.
- Experience with service ticketing, incident escalation, inventory, and configuration documentation is required.
- Ability to develop clear procedures and provide practical assistance to conferencing users is required.
- Strong technical communication and coordination skills for working across engineering and support teams are required.
Responsibilities
- Gather conferencing requirements and assess room, endpoint, network, and telecommunications dependencies with users and technical stakeholders.
- Support VTC solution designs and integration plans consistent with Government-approved architecture, security requirements, and mission needs.
- Install, configure, integrate, and maintain approved conferencing endpoints, audio/video components, control interfaces, and supporting connectivity.
- Coordinate network settings, bandwidth, routing, and firewall dependencies with authorized network administrators to support reliable conferencing.
- Maintain separation and approved connectivity for conferencing environments at applicable classification levels, following approved handling and access procedures.
- Manage and fulfill video and telecommunications service requests; support scheduled conferences, connection checks, user assistance, and technical escalation.
- Troubleshoot audio, video, endpoint, signaling, and connectivity issues; coordinate restoration with service desk, infrastructure teams, and service providers.
- Conduct integration and operational tests to verify functionality, interoperability, audio/video quality, and readiness following approved changes.
- Apply approved updates, patches, and configuration baselines; coordinate vulnerability remediation and security validation with cybersecurity personnel.
- Monitor assigned conferencing services and supporting infrastructure; maintain logs and report degradation, outages, and operational risks.
- Document incidents and service requests in the Government-approved ticketing system; maintain status, resolution details, and performance data.
- Maintain equipment inventories, configuration records, connection diagrams, and installation documentation; track repairs, additions, removals, and changes.
- Develop and update troubleshooting guides, Standard Operating Procedures (SOPs), user instructions, and support knowledge content for Government review.
- Recommend equipment upgrades, replacements, repairs, and integration improvements based on performance, lifecycle condition, and mission requirements.
- Support approved infrastructure changes and provide technical records for configuration control, security assessments, and system authorization activities.
About the company
cFocus Software provides cybersecurity, cross-domain, geospatial, and IT services to federal government agencies. It helps agencies design, implement, and manage security architectures, cross-domain data workflows, and geospatial solutions through consulting, implementation, and ongoing support. It differentiates itself with 18+ years of federal-focused experience and deep domain knowledge in government cybersecurity and geospatial work. Its goal is to help federal agencies protect operations, comply with regulations, and optimize IT and geospatial capabilities for secure, efficient government services.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Largo, Florida
Founded
2006
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Simplify's Take
What believers are saying
- DHS won its geospatial protest on July 29, 2026, validating cFocus's award.
- GAO denied the NIH emergency call center protest, confirming competitive strength.
- CMMC Level 2 and renewed ISO certifications on July 11 and July 16, 2025 strengthen bids.
What critics are saying
- HUD OCIO POG 4 task order expires September 29, 2026, risking $3.7 million.
- DFC cyber BPA ends September 23, 2026, shrinking recurring revenue visibility.
- Dependence on federal recompetes invites displacement by larger integrators and cloud specialists.
What makes cFocus Software unique
- Microsoft Gold Certified Partner with FedRAMP automation and Azure Government focus.
- Exclusive ATO as a Service branding distinguishes cFocus in federal cloud compliance.
- Small-business SDB status helps win set-aside federal IT work.
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Benefits
- Remote Work Options