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Truecaller

Global caller ID and spam protection

Principal Product Manager - Business Messaging

Full-Time
No salary listed
Senior, Expert
Bengaluru, Karnataka, India
RemoteOffice-first model with in-person collaboration and some flexibility.
ProductTechnical Product Management

About the job

Requirements
  • At least 8 years of overall work experience, including at least 5 years in product management.
  • Experience in a CPaaS, CCaaS, or UCaaS ecosystem building communication solutions or contact-center management solutions for businesses in India or globally.
  • Technical knowledge of application programming interfaces and workflow management.
  • Understanding of monetization and ability to build pricing strategies.
  • Ability to work with partners and end customers to identify problems and build a roadmap reflecting strategic and business priorities.
  • Ability to influence multiple cross-functional teams, including sales and customer success, without formal authority.
  • Analytical, strategic, and problem-solving skills with a data-driven approach to decision-making.
  • Interpersonal and communication skills for explaining complex concepts to diverse stakeholders.
  • Ability to create user experiences for businesses and consumers.
  • Track record of product management for mobile devices and/or applications.
Responsibilities
  • Develop and drive the product vision, strategy, and roadmap for the Business Messaging solutions portfolio, aligned with company strategy and objectives.
  • Deliver high-quality products on time to meet business revenue goals.
  • Conduct market research and competitive analysis to identify opportunities, trends, and customer needs in business communications.
  • Collaborate with product, engineering, analytics, marketing, and sales teams on product development and go-to-market processes.
  • Develop a deep understanding of customers and represent their needs within the organization and to leadership.
  • Drive and coach teams to develop problem statements and formulate hypotheses for new features and feature areas.
  • Communicate business priorities and product vision so teams can incorporate them into their plans.
  • Build relationships with customers, business partners, and stakeholders to generate long-term value.
  • Monitor product progress and identify ways to improve it.
  • Own product strategy, define key performance indicators, and take responsibility for roadmap delivery across the Business Messaging portfolio.
Desired Qualifications
  • Experience building consumer mobile applications at scale.
  • Experience working with Android and iOS teams.
  • Experience with Jira, Trello, Confluence, Looker, and Google Analytics.

About the company

T

Truecaller

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Website

Truecaller provides caller identification and spam blocking services for mobile and landline users worldwide. The app works by identifying unknown numbers and flagging potential spam in real-time, using a freemium model where users can pay for an ad-free experience and advanced blocking tools. Unlike many competitors, Truecaller serves a massive global network of over 280 million users and collaborates with law enforcement to track fraudulent activity. The company's goal is to make communication safer and more efficient by preventing financial fraud and protecting personal safety.

Company Size

501-1,000

Company Stage

IPO

Headquarters

Stockholms kommun, Sweden

Founded

2009

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Simplify's Take

What believers are saying

  • TextPlus closed September 10, 2026, expanding Truecaller's U.S. footprint and VoIP capabilities.
  • South Africa affiliate programme monetizes premium subscriptions through partners, with 25% revenue share.
  • Post-Call Actions targets deliveries, banking, and insurance, converting calls into measurable transactions.

What critics are saying

  • Lagos High Court ruled September 14, 2026 that contact uploads lack proxy consent.
  • Privacy regulators can force opt-in contact graphs, collapsing Truecaller's core identity database.
  • Apple, Google, and telecom carriers bundle caller protection, squeezing Truecaller's premium and ad growth.

What makes Truecaller unique

  • Truecaller reached 500 million users and 68 billion fraud identifications in 2025.
  • LinkedIn partnership adds verified professional context to caller ID across Android worldwide.
  • Scam Checker and Post-Call Actions extend Truecaller from blocking calls to resolving them.

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Benefits

  • Health Insurance
  • Paid Vacation
  • Flexible Work Hours
  • Parental Leave
  • Phone/Internet Stipend
  • Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

4%

2 year growth

2%
Newswings
Oct 13th, 2026
Africa Blockchain Festival announces Truecaller as Official Travel eSIM Partner for 2026 edition.

Africa Blockchain Festival announces Truecaller as Official Travel eSIM Partner for 2026 edition. October 13, 2026 Africa Blockchain Festival (ABF) has announced a strategic partnership with Truecaller, the globally recognised communication safety platform, as its Official Travel eSIM Partner for the 2026 edition, scheduled to take place from October 15 to 17 in Nairobi, Kenya. The partnership reflects the festival's commitment to delivering a seamless experience for its international delegates, bringing together technology leaders, entrepreneurs, investors, policymakers, creators, and innovators from across Africa and beyond. As the Official Travel eSIM Partner, Truecaller will support the festival's international connectivity experience through Truecaller Travel eSIM, helping delegates stay connected as they travel to Nairobi and participate in one of Africa's leading gatherings for blockchain technology, digital finance, and innovation. With attendees travelling from multiple countries, reliable mobile connectivity is essential for navigating a new city, coordinating meetings, accessing digital services, sharing experiences, and staying in touch with colleagues and loved ones. Truecaller Travel eSIM offers an accessible way for international travellers to access mobile data without the inconvenience of purchasing and replacing physical SIM cards, helping them stay connected throughout their journey. The partnership brings together two organisations with a shared interest in enabling greater connectivity across borders. While Africa Blockchain Festival creates opportunities for collaboration across the continent's digital economy, Truecaller Travel eSIM addresses an everyday challenge faced by the people travelling to make those connections possible. Speaking on the partnership, Olubunmi Fabanwo, Convener, Africa Blockchain Festival, said, "At Africa Blockchain Festival, News Wings is intentional about creating an experience that goes beyond the conversations on stage. Its delegates are coming from different parts of Africa and the world, and staying connected is fundamental to how they travel, collaborate, and engage with the festival. "Welcoming Truecaller as our Official Travel eSIM Partner allows us to extend that experience beyond the venue, helping participants stay connected from the moment they begin their journey to Nairobi." The 2026 edition of Africa Blockchain Festival will convene key stakeholders in Africa's rapidly evolving digital economy, with discussions spanning blockchain adoption, artificial intelligence, digital assets, financial infrastructure, regulation, and the future of cross-border innovation. Through the partnership, Africa Blockchain Festival and Truecaller will also explore opportunities to engage travelling delegates and showcase how digital connectivity enables collaboration, mobility, and participation in Africa's growing innovation ecosystem.

Observer Voice
Oct 13th, 2026
Truecaller launches ai-enabled Call Recording in India with transcription and call summary.

Truecaller launches ai-enabled Call Recording in India with transcription and call summary. OV Digital Desk October 14, 2026 Last Updated: October 14, 2026 2 minutes read Truecaller AI call recording feature now on iOS Truecaller, the leading global platform for verifying contacts and blocking unwanted communications, announced the launch of AI-Powered Call Recording in India, for iOS and Android platforms. The new addition provides users with the ability to record incoming and outgoing calls directly within the Truecaller app, offering a convenient and efficient way to capture and manage important conversations. By leveraging cutting-edge Artificial Intelligence technology, Truecaller empowers users to fully engage in their live conversation without the need to be concerned about taking detailed notes, thereby improving productivity during calls. The integration of AI into the newly launched call recording feature marks a significant leap forward, allowing for a detailed transcription of the entire phone call, along with an AI-generated call summary. For iPhone After answering or making a call, open the Truecaller app, go to the Search tab and tap 'Record a call'. This will call the recording line, which is a special number provided by Truecaller. The call screen will then provide the option to merge the calls. A push notification will alert you when the recording is ready. Previously recorded calls can also be accessed within Truecaller. On iPhone, all recorded calls are stored locally on the device, ensuring complete control. Additionally, users have the option to create a backup on iCloud, providing an extra layer of security. For Android The Truecaller dialer includes a dedicated recording button that can start or stop recording with just one tap. On other dialers, users will have a 'floating' button to initiate or end recording. Once the call ends, a push notification will alert users when the recording and transcription are ready. Users can easily listen to recordings, rename them, delete unwanted ones, or seamlessly share them with other apps. Speaking about the launch of the call recording feature, Rishit Jhunjhunwala, Managing Director and Chief Product Officer of Truecaller stated, "We are constantly innovating cutting-edge solutions that enhance communication. As we continue to push these boundaries, we are thrilled to announce our AI-enabled Call Recording solution, which has always been a highly requested user feature. We want to give our customers greater control and flexibility in managing their conversations, and it is also a very valuable tool for both personal and professional purposes." Truecaller's AI powered Call Recording solution will be available as a part of the brand's Premium plan, starting at INR 75 per month or INR 529 per year. While the feature is being rolled out across iOS and Android, it currently supports transcriptions only in English and Hindi. The service was previously launched in the US, and additional markets and languages will follow. About Truecaller Observer Voice enable safe and relevant conversations between people and make it efficient for businesses to connect with consumers. Fraud and unwanted communication are endemic to digital economies, especially in emerging markets. Observer Voice is on a mission to build trust in communication. Truecaller is an essential part of everyday communication for over 374 million active users, with more than a billion downloads since launch. Headquartered in Stockholm, since 2009, Observer Voice is a co-founder-led, entrepreneurial company, with a highly experienced management team. Truecaller has been listed on Nasdaq Stockholm since Oct 8th 2021. For more information, please visit corporate.truecaller.com. Link to images displaying the call recording feature on both iOS and Android drive.google.com/drive/folders. (Disclaimer: The above press release comes to you under an arrangement with Newsvoir. Observer Voice takes no editorial responsibility for the same.) Observer Voice is the one stop site for National, International news, Sports, Editor's Choice, Art/culture contents, Quotes and much more. Observer Voice also cover historical contents. Historical contents includes World History, Indian History, and what happened today. The website also covers Entertainment across the India and World.

Cision
Oct 6th, 2026
Change to truecaller's management team.

Change to truecaller's management team. Truecaller AB (publ) today announces that Ben Zhang, Chief Business Officer, has decided to leave the company to pursue new career opportunities. Ben Zhang joined Truecaller in 2022 and has since been a member of the executive management team. The process to recruit his successor will begin immediately. "We want to thank Ben for his valuable contributions, strategic insights, and impact on our growth journey over the past few years. We wish him the absolute best in his future endeavors," says Rishit Jhunjhunwala, CEO of Truecaller Ben Zhang will remain in his current position the coming months to ensure a smooth transition of his responsibilities. +46 705 29 08 00 About Truecaller: Truecaller is an essential part of everyday communication for 500 million active users worldwide, with more than one billion downloads since launch and 68 billion spam and fraud calls identified in 2025 alone. The company is headquartered in Stockholm, is a member of the GSMA, and has been publicly listed on Nasdaq Stockholm since October 2021. For more information, visit truecaller.com.

exchange4media
Oct 1st, 2026
Athul Prabhu: Programmatic's next value creator is the intelligent supply side.

Athul Prabhu: Programmatic's next value creator is the intelligent supply side. Truecaller's Director of Product Management says 99% of bid requests go unanswered and urges publishers to build intelligence into bidding, auctions and outcomes. Programmatic innovation has so far been built for the media buyer, but the action is now moving to the supply side, said Athul Prabhu, Director of Product Management, Truecaller, at the e4m Real Time Programmatic Conference 2026. His session was titled "The Rise of the Intelligent Supply Side: How the Sell Side Is Becoming Programmatic's New Value Creator". For years, Prabhu said, supply "has acted as a passive pipe for a long period of time, offering just undifferentiated inventory". He identified three shifts changing that. The first is bidding intelligence, which covers decisions made before a bid request is even sent. He pointed to an estimate that 99 per cent of bid requests from supply side platforms and publishers receive no bid, calling it "a colossal waste of infra, effort and opportunity". The answer, he said, lies in traffic shaping and sell side curation, matching supply with the right demand and enriching each request using first-party data. Because publishers sit closest to the user and understand context, this yields richer targeting. The second is auction intelligence. Publishers and platforms have long worked with black-boxed platforms and static waterfalls, but Prabhu said that is no longer acceptable given how quickly business conditions change. The shift is towards owning a platform built for specific use cases, with AI-driven real-time decisioning engines extracting the best outcome from each opportunity. The third is outcome intelligence, or moving from selling inventory to selling outcomes. Prabhu rejected the idea that programmatic is a zero-sum game, saying there are "win-win-win transactions" in which buyers, sellers and the platforms in between all gain. He also urged the industry to treat programmatic relationships as business partnerships that go beyond integrations. For media buyers, he argued, the stakes are high. Curated supply offers signals unavailable in open auctions, so buyers should "think beyond open auctions" and explore private programmatic partnerships with publishers. As publishers take on more of the decisioning, the feedback loop to the buy side can go well beyond standard metrics, answering whether a bid won, why it did not, and whether a request was sent at all. On why India and why now, Prabhu said these conversations are mature in global markets, but the big opportunity is here, with the DPDP Act now upon the industry. He called it a chance to build partnerships "built on trusted signals". Truecaller, he said, is "leading the charge". The company has built a decisioning engine that combines all three forms of intelligence and runs in real time for every impression across its 500 million monthly active users globally, with promising early results. It is also focusing on signal integrity, extending the layer of trust it provides in protecting users from scams and fraud into the programmatic ecosystem, and on co-building solutions with partners. "It's the same user, it's the same consumer, and it's the same advertiser," Prabhu said, adding that "there's magic" to be unlocked when supply and buy sides build intelligence together instead of in isolation.

exchange4media
Sep 28th, 2026
Nancy Gulati joins SaaS Labs as Head of Corporate Communications.

Nancy Gulati joins SaaS Labs as Head of Corporate Communications. Prior to joining SaaS Labs, Gulati served as Senior PR Manager at Truecaller. Nancy Gulati has joined SaaS Labs as the company's new Head of Corporate Communications, marking her latest leadership role in the communications and reputation management space. In her new role, she will be responsible for driving the company's corporate communications strategy, strengthening its reputation and visibility, and building engagement with key stakeholders. Gulati brings more than 16 years of experience in strategic communications and public relations. Her professional experience spans reputation management, brand visibility, stakeholder engagement and corporate communications for global and Indian brands. Prior to joining SaaS Labs, Gulati served as Senior PR Manager at Truecaller. For more updates, be socially connected with Badshah Masala on Instagram, LinkedIn, Twitter, Facebook YouTube & Google News Published On: Sep 28, 2026 6:43 PM