Guest Advocate

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT 

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyaltyenrollmentandstore cleanliness.Advocatesofboth in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption,usageandultimately guestloyalty. Empowered to make shopping quick and easy for guests at thechecklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target,we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with theskills and experience of: 

• Communicatingand interactingwith guests to buildawelcomingguest experience

• Blendingproblem solving and decision making to positivelyimpactthe guest experience and resolve guest concerns  

• Adaptingto different guest interactions and situations

• Promoting and engaging aroundvarious benefits,offeringsand services 

AsaGuestAdvocate,no two daysare ever the same, but a typical day willmost likely includethe following responsibilities:

• Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments:

• Greet:

• 10ft: be friendly – smile, make eye contact, or wave

• 4ft: greet the guest, smile andinitiatea warm, helpful interaction

• Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience

• End every guest transaction with a sincere thank you

• Actively support team efforts andassistpeers in other areas whilemaintaininga positive and respectful attitude

• Adjust to business and guest needs to deliver an easy and inspiring guest experience

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard 

• Make the guest aware of current promos,storeactivitiesand events.Understand and show guests how to use the features and offerings within the TargetAppincluding Wallet.

• Know and speaktothe benefits of Target Loyalty programs with every guest andassistwith application,sign-up, and signing inas needed.

• Scan and bag all guest items efficiently,accuratelyand in compliance with food safety standards and company best practices.

• Work efficiently to minimize guest wait time whilemaintainingguest service and accuracy.

• Be familiar withOrder Pick-Up, Drive Up andonlineordering,and know how to direct the guest to enroll, activate and use these features.

• Attempt every returnor exchangeand follow register prompts;partnerwith immediateleaders as needed to help solveissuesfor the guestwhile following Target’s policies and procedures.

• Maintain a clean, clutter free work areabygatheringunpurchaseditems, baskets, and hangersfor removal.

• Stock supplies during storeopenhours while being availablefor the guest.

• Demonstrate a culture of ethical conduct,safetyand compliance.

• Work in a safe mannerat all times;comply withall safety policies,best practices, and training; report hazards and correct where possible. 

• Support guest services such as order pick up (OPU), Drive-up (DU) Orders,DUReturns andmaintaina compliance culture while executing those duties, such as compliance with federal, state, and localadult beveragelaws.

• All other dutiesbasedon business needs.

WHAT WE ARE LOOKING FOR

This maybe the right job for you if:

• You enjoy interacting and helping others - including guests thatshopour store and fellow team members you work with.  

• You thrive in a fast-moving, highlyactiveand physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. 

• You are open toworkinga flexible work schedule with varying hours,daysor shifts (including nights, weekends,holidaysand other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be aGuestAdvocate.But,there are a fewskillsyoushould have from the get-go:

• Communicating effectively, including using positive language and attentive toguestsneeds

• Welcoming and helpful attitude toward guests and other team members

• Attention to detailwhile prioritizingtasks 

• Willing to educate guests andengage aroundproducts and services

• Ability to communicate on multiple frequency devices andoperatehandheld scanners, and other technology equipment as directed

• Work both independently and with a team

• Capability to remain focused and composed in a fast-paced environment andaccomplishmultiple tasks within establishedtimeframes

• Resolve guest questions quickly on the spot

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Accurately handlecheckout operations, transactions,andsupport cash office operations as needed.

• Scan,handleand move merchandise efficiently and safely, includingfrequentlylifting or movingproduct up to 10 poundsand occasionally lifting or moving merchandise up to 44pounds withoutadditionalassistance from others.

• Flexible work schedule (e.g., nights,weekendsand holidays); come to work when scheduled,work scheduled shifts and take required mealand rest breaks

• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.