11 West 19th Street (22008), United States of America, New York, New York

Lead UX Designer - Capital One Software

Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.

Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.

We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Lead UX Designer, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market.

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We are currently seeking a Lead UX Designer to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers’ day-to-day activities.

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment and learn, we would love to hear from you. 

What You’ll Do: 

As a leader and maker, you’ll be asked to handle responsibilities, including:

Strategy & Planning

• Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences

• Translating complex ideas into understandable concepts that evolve and enhance the product experience 

• Engaging in portfolio prioritization to help set the strategy and product road map for the team

• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition 

• Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing

• Championing prioritization of design centered product enhancements grounded in research and analysis 

• Working with partners and teams across various geographies

• Embracing and advocating for an experience mindset

Leading & Developing Teams

• Building and leading successful teams through career development by mentoring, coaching, and elevating others

• Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks

• Navigating conflict resolution within your team as well as within projects, teams and partner relationships

Discovering & Delivering

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities 

• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams 

• Driving end-to-end product design by:

  • Working with researchers to understand customer needs and define opportunities  through usability and empathy studies 

  • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

  • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

  • Planning and facilitating workshops with internal and external stakeholders to align with business needs

  • Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines

  • Storytelling and presenting visual concepts to various stakeholders

  • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualification

• At least 5 years of experience with User Experience design

Preferred Qualifications

• Experience designing for cross channel experiences

• Experience working with a variety of business partners and delivering outcomes

• Familiarity with design and prototyping tools, such as Sketch and/or Figma

• Familiarity with working in an established design system

• Experience managing a cross-functional team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Design; $199,100 - $227,200 for Sr. Manager, DesignSan Francisco and San Jose, California (Hybrid On-Site): $173,100 - $197,500 for Manager, Design; $210,900 - $240,700 for Sr. Manager, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).