V

Vivenu

Full-service ticketing platform for events

GRC Program Manager

Full-Time
No salary listed
Mid
Remote in Germany
Remote
CybersecuritySecurity Governance, Risk & Compliance

About the job

Requirements
  • Proven experience driving cross-functional projects, aligning technical and business stakeholders, and holding teams accountable to deliverables.
  • Hands-on experience leading major compliance audits such as SOC 2, PCI DSS, or ISO 27001 from start to finish as the internal counterpart and owner.
  • Experience in SaaS, fintech, or cloud-native technology environments is highly preferred; candidates from other sectors require strong curiosity and fast-learning ability regarding modern cloud, application programming interface, and SaaS architectures.
  • Experience with governance, risk, and compliance and security processes, including risk assessments, internal audits, policy development, and corrective-action management.
  • Working knowledge of SOC 2, PCI DSS, ISO 27001, GDPR, and NIST CSF/RMF frameworks.
  • Ability to translate regulatory requirements into clear operational steps and communicate effectively with technical experts and business executives.
  • Currently residing in and authorized to work in Germany.
  • Business fluency in English is required.
Responsibilities
  • Take end-to-end accountability for GRC deliverables by setting timelines, tracking cross-functional dependencies, and orchestrating teams to meet compliance milestones.
  • Lead third-party audit operations, including scoping, evidence collection, control-owner guidance, remediation, and successful completion of audits such as SOC 2 Type II and PCI DSS.
  • Maintain and mature compliance frameworks for evolving global requirements such as GDPR and related security standards.
  • Conduct IT, security, and third-party risk assessments; maintain the risk register; and ensure risk treatment plans and corrective actions are assigned, tracked, and closed by control owners.
  • Use GRC platforms and automation tools to streamline audit tracking, policy administration, vendor risk management, and issue-remediation workflows.
  • Partner with Engineering and Product teams to embed security controls, privacy by design, and cloud best practices into the development lifecycle and API-first platform.
  • Support enterprise sales readiness by answering customer security questionnaires, supporting third-party risk reviews, and demonstrating the company’s compliance posture.
  • Translate technical and regulatory findings into risk-posture dashboards, key risk indicators, and operational updates for leadership.
Desired Qualifications
  • Basic hands-on technical familiarity with scripting, application programming interfaces, or reading system logs and configurations.
  • Exposure to GRC automation tools such as Vanta, Drata, ServiceNow IRM, or LogicGate.
  • Professional certifications such as CRISC, CISA, CISM, CISSP, CSSP, or ISO/IEC 27001 Lead Auditor.
  • German language proficiency.

About the company

V

Vivenu

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Vivenu is a unified ticketing platform for planning, marketing, and analyzing event ticket sales. It helps organizers fully own their ticketing operations, giving them control over revenue and customer data and removing tedious workflows. The product works as a full-service platform that lets users create personalized ticket shops, manage all sales channels and contingents in one place, and use analytics to optimize sales. It differentiates itself by prioritizing ownership and control for organizers, consolidating all ticketing tasks into a single system rather than relying on traditional, fragmented platforms, and supporting events from small scale to very large. Its goal is to disrupt the traditional ticketing market by returning power to event organizers and making the ticketing process easier and more effective, so clients can run their events and increase ticket sales.

Company Size

51-200

Company Stage

Series B

Total Funding

$65.4M

Headquarters

Düsseldorf, Germany

Founded

2018

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Simplify Jobs

Simplify's Take

What believers are saying

  • Perfect Game's April 10, 2026 deal expands Vivenu into 9,800 annual events.
  • USL expansion and 100-plus collegiate wins drive repeatable North American sales momentum.
  • AI Assistant adoption hit daily use among 48% of testers by September 2026.

What critics are saying

  • StubHub Open Distribution on May 21, 2026 commoditizes primary ticketing and pricing.
  • Salesforce, HubSpot, and Arenametrix can absorb CRM workflows, shrinking Vivenu's moat.
  • Ticketing incumbents AXS, Ticketmaster, and SeatGeek own distribution; one churn cycle kills contracts.

What makes Vivenu unique

  • API-first platform lets organizers own first-party data and branded checkout flows.
  • Vivenu launched Engage on June 24, 2026 and AI Assistant on July 30, 2026.
  • Partnerships with Stanford, Perfect Game, USL, and StubHub validate enterprise-scale flexibility.

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Benefits

  • Professional Development Budget
  • Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

0%

2 year growth

2%
Arenametrix
Sep 28th, 2026
Arenametrix and vivenu partner to turn ticketing data into audience growth.

Arenametrix and vivenu partner to turn ticketing data into audience growth. Arenametrix and vivenu are strengthening their partnership to help sports, culture and live entertainment organisations get more value from their audience data - from the moment it is collected to the way it is activated. A strong data strategy starts with the quality of the data produced. With its modern technology stack and focus on structured, accessible data, vivenu provides a solid ticketing foundation on which Arenametrix can build broader CRM and audience marketing use cases. Taking audience engagement further Through the integration, organisations can bring vivenu ticketing data together with additional audience data sources to build a more complete view of their audiences - from fans and spectators to visitors, members and donors. Arenametrix helps organisations take audience engagement further by combining powerful segmentation, marketing automation and additional data sources within a unified audience marketing platform. Teams can create increasingly targeted audience journeys while extending their CRM strategy into additional use cases such as B2B sales and donor engagement. This complements the capabilities available within the vivenu ecosystem and gives organisations the flexibility to expand their audience strategy as their needs evolve. Connected the same day. Enabled to deliver faster. The Arenametrix-vivenu integration is already live and used by multiple joint customers, like Culturespaces. New customers can be connected to Arenametrix on the same day, removing lengthy technical integration projects from the onboarding process. But connecting the data is only the first step. Arenametrix combines its technology with dedicated market and marketing expertise, helping teams identify the right use cases, structure their approach and start activating their data quickly. For sports clubs, museums, leisure attractions and performing arts organisations, this means having both the technology and the support to put audience data to work effectively and generate results faster. Further improvements to the integration are planned to broaden the data available and unlock additional use cases over time. Already using vivenu? Discover how Arenametrix can connect your ticketing data with the rest of your audience ecosystem and help your teams start putting it to work from day one. Book a meeting Get its CRM best practices every month Case studies, guides and trends in arts and sports marketing. Unsubscribe in one click.

University of Alaska Fairbanks Athletics
Aug 18th, 2026
Nanooks announce ticketing partnership with vivenu; basketball, hockey, and volleyball Season Tickets are now available.

Nanooks announce ticketing partnership with vivenu; basketball, hockey, and volleyball Season Tickets are now available. FAIRBANKS - The University of Alaska Fairbanks and Alaska Nanooks Athletics have announced a partnership with vivenu, a leading technology provider in global event ticketing while also releasing season tickets for basketball, hockey, and volleyball. This partnership will further modernize and advance the ticketing experience for fans. The initial phase of the system transition will bring immediate enhancements through a refreshed website design and ticket purchase flow, streamlined mobile tickets, expedited venue entry, and much more to follow. "We are excited to partner with vivenu as our new ticketing platform," said Ryan Lahr, the Nanooks' Asst. AD for Facilities, Operations, and Ticketing. "This partnership represents a significant step forward in improving the ticketing experience for both our fans and staff. vivenu's modern, flexible platform will allow Alaska Athletics to expand our ticketing capabilities and provide fans with a more streamlined and user-friendly experience from purchasing tickets to attending our events. We look forward to using this new platform to enhance the way our fans connect with Nanook Athletics and make attending our events easier and more convenient." About vivenu vivenu is the global technology leader in advanced ticketing infrastructure, empowering organizers to transform their primary sales channel into a strategic business asset. Designed for high-performance and full customization, vivenu's API-first platform powers the world's most demanding event ecosystems. This includes the Grammy Awards, the Golden Globes, and global sports phenomena such as HYROX and Stanford Athletics. With a footprint spanning 50+ countries, vivenu specializes in managing complex fan journeys and premium experiences. Whether it is handling massive demand spikes for icons like Bad Bunny, or orchestrating campus-wide partnerships for 140+ colleges, vivenu provides the digital backbone for the future of entertainment. By prioritizing data ownership and seamless connectivity, vivenu ensures that organizers remain at the heart of the fan relationship. Season Tickets Available NOW Season Ticket Prices and Information Hockey Reserved season tickets start at $270. Youth, seniors, military personnel and alumni association members are eligible for a discount. Fans can purchase season tickets through Oct. 2 at a prorated price. The Carlson Center, the official home ice of the Alaska Nanooks hockey program, will host a pair of exhibition games on Sept. 25-26 against University of Mary (9/25) and Mount Royal University (9/26) before the 2026-27 regular season home openers on Oct. 2-3 against the historic Boston University. If you are a previous season ticket holder and are interested in renewing your season ticket(s), please refer to the Nanooks Ticketing ([email protected]) email in your inbox for further instructions, or contact the Patty Center Ticketing Box Office for further assistance. Court Sports The season-ticket combination package is $159 and is good for all court sport home games and tournaments. Fans are able to purchase this All-Court Sport package until Sept. 26. Fans can also purchase season tickets for either Volleyball or basketball, with prices set for $59 and $119, respectively. Volleyball season tickets are available until Sept. 26, and basketball season tickets can be purchased until Dec. 14. Volleyball's first home match is Sept. 3 versus Tiffin University at 7 p.m. and both men's and women's basketball open up their seasons at home on Nov. 6. Single-game tickets will be available for purchase at a later date. All single-game court sport tickets are general admission. A full price breakdown can be found below. Volleyball and Basketball Packages: Volleyball: $59 (ends 9/26/2026)' M/W Basketball: $119 (ends 12/14/2026) Court Sports Combo (M/W Basketball & Volleyball): $159 (ends 9/26/2026) Single-game ticket pricing for court sports: General Admission: $10 General Admission (Youth/Senior/Military/Alumni membership): $8 Reach out to the Nanooks Ticketing Office at (907) 474-NOOK (6665) or by email at [email protected]. Follow the 'Nooks IG - @AlaskaNanooks X - @AlaskaNanooks FB - Alaska Nanooks

The Ticketing Business
Aug 3rd, 2026
Vivenu launches ticketing-specialised AI tools.

Vivenu launches ticketing-specialised AI tools. Vivenu has launched a suite of AI-powered features, including the new Vivenu AI assistant. The new capabilities give event organisers the ability to answer complex data insight questions, create and analyse multi-faceted, time-consuming reports, and build and execute campaigns to drive better fan experiences and greater revenue growth. Vivenu's platform was built for first-party data ownership, giving full control to organisers. With these new capabilities, Vivenu said clients can quickly and effectively perform real-time data analysis to discover insights, create new customer segments, and build and automate personalised campaigns, send logic, and reports. With Stanford Athletics an early adopter of the new AI tools, Spenser Ayres, associate athletics director, ticket sales and operations, said: "With the Vivenu AI Assistant, I can ask questions in plain language about ticket sales, revenue, and customer behaviour, and get answers pulled directly from our live data in seconds. It has changed how quickly I can turn data into decisions." Vivenu built is AI stack to be API-first, enabling every capability to run on open APIs that integrate directly into organisers' existing workflows. Users can also connect their existing AI tools directly to their ticketing data using Vivenu's Model Context Protocol (MCP) server. Because of Vivenu's first-party data ownership model, customers have instant access to their own ticketing intelligence meaning they are able to act quickly and with confidence. Vivenu's AI Assistant has been trained on the company's proprietary ticketing knowledge base, meaning it has the ability to answer product questions, guide feature use, and surface recommendations from the organiser's own data. With analytics-focussed AI, organisers can query sales and customer data in natural language to discover insights that manual analysis may not find. Organisers can also describe a campaign to the Vivenu AI Assistant, which then builds the customer segment, drafts the copy and subject lines, before handing everything back for review and approval. Vivenu AI Assistant sits within the larger Vivenu platform and can access live data, using the same enterprise-grade security standards. "Today's headlines are full of AI stories about technology replacing human contact. With our new AI capabilities, we're using that same technology to do the opposite: make live entertainment, one of the last truly social experiences left, even more powerful. That's the paradox at the heart of what we've built," said Simon Hennes, co-founder and chief executive of Vivenu. "Our new AI capabilities take the execution work off organisers' plates so they can focus on what only humans can do: authentically understand what actually motivates a fan."

PR Newswire
Jul 30th, 2026
vivenu launches ticketing industry's first AI assistant to automate campaigns and boost revenue

vivenu, a ticketing platform for live entertainment, has launched vivenu AI Assistant, described as the industry's only AI assistant specifically trained for ticketing. The new AI capabilities enable event organisers to automate and personalise marketing campaigns, analyse data, and build customer segments. The AI assistant allows users to query sales and customer data in natural language, create campaigns, and generate reports. It operates on first-party data within vivenu's platform, which is secured under SOC 2 Type II, PCI-DSS, GDPR, and ISO 27001 standards. Stanford Athletics is an early adopter. Associate Athletics Director Spenser Ayres said the assistant lets him "ask questions in plain language about ticket sales, revenue, and customer behaviour" and receive answers from live data in seconds. The AI features are available to all vivenu customers, with additional capabilities rolling out this summer.

PR Newswire
Jun 24th, 2026
vivenu launches Engage to turn ticketing data into real-time marketing insights

vivenu, an enterprise ticketing platform for live entertainment, has launched vivenu Engage, a marketing and customer relationship tool integrated directly into its ticketing system. The platform enables event organisers to segment audiences, create targeted campaigns and reward buyers using real-time sales data without manual exports. Available now, vivenu Engage addresses the industry challenge where ticketing data often remains siloed at checkout. The tool offers dynamic audience segmentation based on purchase behaviour, automated email campaigns, real-time insights and GDPR-compliant consent management, all within a single platform. Founded to serve major events including the Grammy Awards and Golden Globes, vivenu operates across 50 countries with over 1,000 clients. The company enables organisers to act on sales data immediately, eliminating the traditional export-clean-import workflow.