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EXL

Analyzes business data and runs outsourced operations

Senior Assistant Vice President - Account Manager

Account ManagementUpdated on Nov 10
Full-timeUnited States$160k - $180kIn-person

About the Job

Requirements

  • A bachelor's degree in Business Administration, Insurance, or a related field is required.
  • At least 8 years of account management experience and a proven track record in the insurance industry are required.
  • Strong leadership and management skills and the ability to motivate and inspire a team are required.
  • Excellent communication and interpersonal skills and a client-centric approach are required.
  • The candidate must be able to build and maintain strong client relationships with a focus on client satisfaction.
  • Proficiency in CRM systems and other account management tools is required.
  • Analytical skills and the ability to interpret data and make informed decisions are required.
  • Strong problem-solving and conflict-resolution abilities are required.
  • The candidate must be able to work independently and manage multiple projects simultaneously.
  • Experience managing third-party administrator relationships with life and annuity carriers is required.
  • Experience managing finance and accounting, advanced analytics, and actuarial services is required.

Responsibilities

  • Develop and execute account management strategies to maximize client retention and growth, with a revenue scope of $15-$20 million.
  • Serve as the primary point of contact for key clients, building strong relationships and understanding their business objectives.
  • Collaborate with the consulting team to design and implement insurance solutions tailored to client needs.
  • Monitor and analyze client feedback, identify areas for improvement, and implement necessary changes.
  • Ensure timely and accurate service delivery that meets client expectations and industry standards.
  • Conduct regular performance reviews and provide constructive feedback to the account management team.
  • Stay updated on industry trends and best practices and incorporate new insights into the account management approach.
  • Develop and maintain a pipeline of potential clients through networking and lead generation activities.
  • Represent the company at industry events, conferences, and client meetings to promote its brand and services.

Desired Qualifications

  • Experience in consulting or a consulting-like environment is preferred.
  • Experience growing a book of business through data modernization, agentic AI automation, and workflow optimization solutions.

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size
10,001+
Company stage
IPO
Headquarters
New York City, New York
Founded
1999

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