Food & Beverage Reservations Agent

Job Description

As a Food & Beverage Reservations Agent at Cambridge House, you will be the first point of contact for guests wishing to discover and reserve our dining and drinking experiences. Combining genuine hospitality with excellent organisation and commercial awareness, you will manage enquiries, coordinate bookings and ensure every guest feels considered from their very first interaction.

Key Responsibilities:

• Welcome reservation enquiries by telephone, email and digital platforms with warmth, professionalism and a genuine enthusiasm for our dining experiences.

• Manage restaurant and bar reservations accurately, recording guest preferences, dietary requirements, special occasions and seating requests within our reservation systems.

• Develop an excellent knowledge of Cambridge House’s food and beverage offerings, menus and experiences, confidently guiding guests towards the setting best suited to their occasion.

• Coordinate closely with restaurant, bar and events team members to communicate special arrangements, manage changes and ensure a seamless guest experience.

• Recognise opportunities to personalise bookings, recommend suitable experiences and maximise reservations, always balancing commercial awareness with thoughtful, guest-centred service.

• Maintain accurate reservation records and follow up on enquiries, amendments and cancellations, ensuring every detail is handled with care.

Qualifications

• Previous experience in restaurant reservations, Food & Beverage, guest services or a similar hospitality role, ideally within a luxury environment.

• Excellent spoken and written English, with a confident telephone manner and the ability to communicate warmly and professionally.

• Strong organisational skills and attention to detail, with the ability to manage multiple enquiries and bookings in a busy environment.

• Right to work in the United Kingdom.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

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