Full-Time
Client Services Manager
Confirmed live in the last 24 hours
Koddi
51-200 employees
Advertising technology solutions for travel industry
Mid, Senior
Fort Worth, TX, USA
Hybrid position based in Fort Worth, Texas.
- 4+ years of experience (or related coursework), including 2+ years of management experience
- Deep understanding of online travel agencies (OTA) and supplier account behavior and trends, including background working with varying sizes of accounts
- Advanced analytical skill set including the ability to mine data for trends and communicate opportunities effectively with data and visuals
- Management of multipoint communication, with strong written, verbal, and interpersonal skills
- Representation for Koddi at industry events and meetings
- Ability to work effectively in both independent and team environments
- Train, develop, and coach Account Leads
- Manage ongoing projects and deliverables
- Confirm progress and completion of high-level and strategic projects
- Provide high-level checks of client performance and guidance on opportunities
- Facilitate 'closing conversations' with teams
- Provide strategic insight on client calls and written communication
- Maintain strong relationships with publishing partners, including ownership of touchbases, regular visits, and feedback on products
- Drive client growth specifically with new opportunities from new or existing publishers and products
- Review client performance at a high level to find trends within the data and ensure that Account Leads are assisting Digital Marketing Analysts in proper optimizations
- Lead and own strategic initiatives with heavy emphasis on automation
- Assist in cross-team communication between the client services team and other key internal teams
- Develop and execute testing initiatives
- Oversee the development of quarterly business reviews (QBRs) for clients, including coaching presentations and leading key conversations
- Assist with new client onboardings and sales pitches as needed
- Contribute to team knowledge by researching and sharing info on the industry, competitors, and solutions
- Lead collaboration, brainstorming, and product repositioning
- Review client workload, service plan, and deliverables
- Define, refine, and communicate client strategy
- Oversee creation and maintenance of metasearch and marketing plans
Koddi provides advertising technology solutions specifically designed for the travel industry. Its main product, Koddi Demand, helps clients, such as travel agencies and hotel chains, improve their advertising strategies by using data-driven insights and scalable technology. Clients subscribe to Koddi's platform, paying a recurring fee for access to its tools and services, which can also include performance-based pricing based on advertising results. What sets Koddi apart from competitors is its deep expertise in the travel sector, allowing it to offer tailored solutions that meet the specific needs of its clients. The company's goal is to ensure client success and drive growth in their advertising performance, which has contributed to its recognition as one of the fastest-growing private companies in the U.S.
Company Stage
N/A
Total Funding
N/A
Headquarters
Fort Worth, Texas
Founded
2013
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- Koddi's consistent recognition on the Inc. 5000 list underscores its rapid growth and stability, making it an attractive workplace.
- Innovative features like the Network Insights Dashboard and Quality Score highlight Koddi's commitment to enhancing client performance and staying ahead in the ad tech space.
- The company's strong focus on customer success and tailored solutions fosters long-term client relationships and sustained revenue growth.
What critics are saying
- The travel industry's vulnerability to global events like pandemics can significantly impact Koddi's client base and revenue.
- Relying heavily on the travel sector may limit diversification opportunities and expose the company to sector-specific downturns.
What makes Koddi unique
- Koddi's specialization in the travel industry allows it to offer highly tailored advertising solutions, unlike more generalized ad tech companies.
- The company's SaaS model ensures a steady revenue stream and allows for continuous platform improvements, setting it apart from competitors with less predictable income models.
- Koddi's focus on data-driven insights and scalable technology provides clients with actionable intelligence and the ability to grow their ad revenue efficiently.
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Benefits
401K with Employer Match
We invest in more than just your professional and personal growth.
Wellness - We’ve got you covered with quality insurance, a gym membership reimbursement, and other ad-hoc wellness programs.
Unlimited Vacation - We believe when you are well-rested, you do better work for our clients.
Generous Holiday Schedule - In addition to our unlimited vacation policy, our offices take time off for major national holidays.
Travel Incentives - We want our employees to get out and travel. We offer incentives for personal travel as well as visits to clients and other Koddi offices.
Parental Leave - We offer generous time off to grow your family when you join ours.
Team Bonding Events - Whether it’s an office-wide happy hour, kickball team, or company off-site, we love bringing everyone together for some good old-fashioned team bonding.
Company Retreats - When we travel together, we learn together. We offer company-wide retreats to exciting destinations.
Casual Atmosphere - From our dress code to our open door policy, we spend our energy on what really matters.