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Floor & Decor

Multi-channel retailer of hard-surface flooring

Design Supervisor

Retail Store ManagementUpdated on Nov 12
Full-timeFrederick, MD, USA

About the Job

Requirements

  • A BA or AA in Interior Design, or six years of interior design experience in lieu of design education, or a combination of education and experience totaling six years.
  • Three to five years of leadership or management experience.
  • Knowledge of hard surface flooring is preferred.
  • Proficiency in basic mathematical skills.
  • Ability to work independently and multitask in a fast-paced environment.
  • Excellent verbal, written, and interpersonal skills.
  • Basic computer knowledge, including the Microsoft Office suite.
  • Internal candidates must have 12 months of experience in a Senior Designer position, Assistant Department Manager role, or higher.

Responsibilities

  • Train and develop the design team and drive sales for Floor & Decor.
  • Ensure customers have a positive sales experience by providing exceptional customer service through design services.
  • Build and maintain lasting relationships with residential and professional customers in the industry.
  • Hire and develop a dynamic and motivated design team, including conducting performance evaluations.
  • Greet store customers helpfully and support walk-in design needs.
  • Maintain the master store design appointment calendar and schedule appointments for existing and potential customers; develop clientele through networking, referrals, and leads generated within the store.
  • Advise homeowners, interior designers, and builders on tile, wood, stone, and accessories for residential and commercial projects.
  • Design and sell complete, functional, and aesthetically appealing solutions.
  • Manage multiple simultaneous customer projects through all phases with accuracy, timeliness, follow-up, and clear communication with customers and others; consistently use company communication tools and email.
  • Collaborate and communicate with store leadership and employees to manage projects from inquiry to installation and achieve sales and other goals.
  • Support company initiatives and goals by modeling and coaching best practices with store employees.
  • Maintain the Design Center and company visual standards.
  • Stay engaged with current and emerging design trends in the market.
  • Understand and use design applications, including Salesforce, the proprietary Online Design Appointment Scheduler, MyProject, James Martin, and HousPro.
  • Participate in local professional affiliations such as ASID and NKBA.
  • Perform other duties as assigned.

Desired Qualifications

  • Knowledge of hard surface flooring.

About the Company

Floor & Decor

Multi-channel retailer of hard-surface flooring

Floor & Decor operates as a multi-channel retailer focused on hard surface flooring and related accessories. It runs large warehouse-format stores and an e-commerce site, offering tile, wood, laminate, vinyl, and natural stone to DIY homeowners, professional installers, and commercial customers. The company sources directly from manufacturers, bypassing traditional distributors to offer competitive prices and a wide in-stock selection, while also providing services like free design consultations and professional installation partnerships. Its goal is to expand to more than 500 stores in the United States and grow its omnichannel presence to reach a broad customer base.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Atlanta, GA
Founded
2000

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